Updated my XP SP2 to V4.8.1227 via the internal updater and all appeared to be working as expected. After the update Avast requested a reboot and from that time forward my computer became inoperable. Booted into Safe Mode, used System Restore to an earlier date and all appeared well. Avast again asked for a system reboot and once again computer froze. In the end I uninstalled Avast using the uninstaller found on the website and my computer is functioning normally once again. But I’m without an AV program. Avast had been working very well for months and was fully compatible with my FW (Online Armor). Avast and Online Armor had been getting along just fine until I ran the internal updater for the latest program update. Why would this happen? Any advice or insight would be much appreciated.
I would imagine a clean install would work.
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Download the avast! Uninstall Utility, find it here and save it to your HDD.
- Now run the avast! Uninstall Utility, reboot.
- install the latest version, reboot.
System hangs, especially those occuring during boot, are inherently hard to debug.
I don’t know your computer proficiency level, but if you’re technical enough and would like to help us analyze the problem, you could create and submit a dump file.
More details here: http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=71
Thanks
Vlk
Thanks for the advice–I think for the moment I’ll reinstall v.1201 (after doing a fresh TI image).