problem cannot auto updates or upgradae to v 4.6.647

Avast Free Antivirus / Premium Security
1

Do all the updates released get updated to my PC?
I currently have 4.6.647 installed and the latest update is 0515-5 installed on 4-16-2005.
I thought maybe something was not working properly, so I tried to install 0515-6 ans it said something about not needing it if I had 4.6.647.
Today, I tried to install 0-516-3 and go tthe follwoing error message:

Can't install VPS update. Please report follwoing error codes v 4.6.647 SI: 0x00000005 ST: 0x00000005 LE: 0x0000000

What am I not understanding?

2

Try updating to the latest program version; 4.6.652 was just released.

3

??? Where do I find the link for that download?
Sorry, I’ve had no luck. I find to info page, but not the link to download.

4

Right click on the avast! (a)-ball next to the time, then point to “Updating” and then click on “Program Update”. This will also download the latest version of the virus database.

5

Nothing happens when I click on either the update for the program or iAVS. The little avant icon ball does nothing… ???

6

allow avast updater to access internet in ZA :wink:

7

What is your firewall? Have you allowed avast.setup access to the internet?

8

2fast 4 u sded ;D ;D ;D ;D

9

No, my firewall is allowing avast, everythng was fine until the 16th, was auto updating fine.
Dunno…I don’t think I made any changes, could something have corrupted? Should I uninstall/reinstall?
Looking at my log files, I see these warnings:

4/1/2005 10:29:14 PM SYSTEM 1404 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 4/1/2005 10:29:42 PM SYSTEM 1404 An error has occured while attempting to update. Please check the logs. 4/5/2005 8:55:01 AM SYSTEM 1404 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 4/5/2005 8:55:25 AM SYSTEM 1404 An error has occured while attempting to update. Please check the logs. 4/16/2005 11:55:41 AM SYSTEM 1424 Function setifaceUpdatePackages() has failed. Return code is 0x00000003, dwRes is 00000003. 4/16/2005 11:56:21 AM SYSTEM 1424 An error has occured while attempting to update. Please check the logs. 4/16/2005 12:01:50 PM JOE 1096 Function setifaceUpdateFiles() has failed. Return code is 0x20000011, dwRes is 20000011. 4/16/2005 3:32:23 PM È‘|

Does this mean anything to anyone? I appreciate the help :wink:

10
  1. MarieJoe, try removing avast from the allowed applications into your firewall settings and start a manual update.
  2. If it does not work, try to disable the firewall and update.
  3. If fails, can you try to repair avast! through Control Panel (most probably will fail too).
  4. Uninstall / boot / install / boot… :-[
11

Oooops, I have installed Process Guard on my PC. Apparently, something there was not allowing Avast! to connect witht he internet.
After I turned off ZA, and that didn’t help, so I turned off Process Guard. That did the trick and upgrades, I guess in queue, started downloading and installing.
All is well now, thanks. 8)
And, I didn’t have to uninstall/install.

I’m wondering if Process Guard is worth the hassle. I checked to see if it was the problem, or so I thought. :stuck_out_tongue:

Technical, you ar one cool dude, thanks for your help…once again rescuing me!

12

I’m regreting of having it installed…
Now, you could go to Process Guard and see the Blocked applications… You’ll see that some avast! service is being blocked.
Can you unblock it by a button on the right side of the window…