Problem comunication clients with ams.

Hello,I have noticed that in console server doesn’t show all the computers with installed agents. (Computers are id different locations - internet network).
In one of them logs shows these:

2008-10-01 19:28:45 SYSTEM 1292 Third server conn attempt (last good: 217.17.38.68:16111) failed. (error 00002751).
2008-10-01 19:30:30 SYSTEM 1376 Third server conn attempt (last good: 217.17.38.68:16111) failed. (error 00002751).
2008-10-01 19:38:42 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 19:49:21 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 19:56:12 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 20:09:18 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 20:20:09 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 20:29:55 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 20:38:43 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 20:52:18 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 21:05:31 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 21:17:56 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 21:24:40 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 21:38:14 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 21:50:20 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 22:00:28 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 22:08:30 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 22:13:38 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 22:19:32 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 22:28:11 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 22:34:41 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 22:41:16 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 22:56:08 SYSTEM 1376 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).
2008-10-01 23:08:43 SYSTEM 1376 Third server conn attempt (last good: 217.17.38.68:16111) failed. (error 0000274C).
2008-10-01 23:08:52 SYSTEM 1376 Cannot connect Server lookup didn’t find any AMS’! socket, WinSock error 0x00000000 has occurred.
2008-10-01 23:14:36 SYSTEM 1376 Third server conn attempt (last good: 217.17.38.68:16111) failed. (error 00002751).
2008-10-01 23:18:39 SYSTEM 1376 Third server conn attempt (last good: 217.17.38.68:16111) failed. (error 00002751).
2008-10-01 23:27:25 SYSTEM 1376 Third server conn attempt (last good: 217.17.38.68:16111) failed. (error 00002751).
2008-10-01 23:32:27 SYSTEM 1360 Third server conn attempt (last good: 217.17.38.68:16111) failed. (error 00002751).
2008-10-24 13:13:19 SYSTEM 1616 avastms conn attempt failed, LastSrv (217.17.38.68:16111) OK. (error 00000000).

And in the Warning log:
2008-10-01 13:50:51 SYSTEM 1984 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2008-10-01 13:50:52 SYSTEM 1984 An error has occurred while attempting to update. Please check the logs.
2008-10-01 14:45:41 SYSTEM 524 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 15:18:53 SYSTEM 1404 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 15:20:02 SYSTEM 1764 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2008-10-01 15:20:03 SYSTEM 1764 An error has occurred while attempting to update. Please check the logs.
2008-10-01 15:23:52 SYSTEM 1404 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 15:34:31 SYSTEM 1404 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 15:41:24 SYSTEM 1404 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 15:47:53 SYSTEM 1768 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 15:49:07 SYSTEM 1972 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2008-10-01 15:49:08 SYSTEM 1972 An error has occurred while attempting to update. Please check the logs.
2008-10-01 15:56:29 SYSTEM 1768 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 16:03:01 SYSTEM 1768 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 17:51:33 SYSTEM 1768 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 17:57:09 SYSTEM 1768 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 18:07:17 SYSTEM 1768 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 18:10:08 SYSTEM 1292 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 18:11:18 SYSTEM 1756 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2008-10-01 18:11:19 SYSTEM 1756 An error has occurred while attempting to update. Please check the logs.
2008-10-01 19:21:19 SYSTEM 1292 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 19:28:46 SYSTEM 1292 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 19:30:30 SYSTEM 1376 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 19:31:38 SYSTEM 1744 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2008-10-01 19:31:39 SYSTEM 1744 An error has occurred while attempting to update. Please check the logs.
2008-10-01 23:08:52 SYSTEM 1376 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 23:09:08 SYSTEM 1744 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2008-10-01 23:09:08 SYSTEM 1744 An error has occurred while attempting to update. Please check the logs.
2008-10-01 23:14:36 SYSTEM 1376 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 23:18:39 SYSTEM 1376 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 23:27:25 SYSTEM 1376 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 23:32:28 SYSTEM 1360 Client::PopupThread - GetConnection failed [0x2].
2008-10-01 23:33:36 SYSTEM 1752 Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.
2008-10-01 23:33:36 SYSTEM 1752 An error has occurred while attempting to update. Please check the logs.

Reinstall of AMS and ADMn didn’t helped.
Any suggestions?

You’re sure it’s not a routing issue? See the first response to the topic I posted a few months ago, “Managed clients updating from Internet, not AMS”, which should help. Basically, if you can’t load

http://yourservername:5033/$$status$$_mirror

from an Avast workstation, you have bigger issues. Troubleshoot this, and it should lead you to a solution.

First thing:
this service was set to start Automatically but wasn’t running(avast! iAVS4 Mirror HTTP Server). Windows DEP shut down this service and i had to add this to EXCEPTION.
Second thing:
My router (Draytek Vigor 2200) has a NAT configuration: Port Redirection and Open Ports. I tried to redirect 5033 port to AMS Server but it didn’t helped. After i have opened port in Open Ports menu it helped. Now Avast workstation can acces http://avastserver:5033/$$status&&_miroor:

avast! Distributed Network Manager Mirror

Mirror folder: E:_data\Alwil Software\Mirror\mirror

Mirroring products: av_mgm,av_net,av_pro

Current versions in mirror:

avast! Distributed Network Manager: 4.7.657 (Jun 20, 2008)

avast! Network Client (managed): 4.7.820 (Feb 15, 2008)

avast! Home/Professional Edition: 4.7.1229 (Jul 31, 2008)

Virus database: 081105-0 (Nov 05, 2008)

But still Server see only a few machines(about 10 from 60 that has installed Avast Net Client). ??? :frowning:

Thak you for your help.

I suppose you’ll need to get your hands on one of those “dead” Avast machines to see how it’s configured. Since they are accessing Avast from the Internet, I assume these are laptop computers? Have you considered enabling the “If mirror is unreachable, update from Internet” switch? Our Avast installation is only about 20 computers, half of them laptops, and this works well for us, without opening our network.

Good luck!

This option is enabled. Clients are updating. I work in company that managing another company server.
We are making install packages for them and sending them this software. My problem is, that we don’t know how many users uses Avast, cuase AMS did’t see them all. License is for 80 and i can’t verify if if there is a need for that company to buy new licenses.
It worked fine for one year before this issue… :frowning: