Hi there!,
I’m using Avast (MAy 2008 - 4.8.1201) and never had seen this message:
19/06/2008 8:39:04 1213857544 SYSTEM 1704 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
19/06/2008 8:39:05 1213857545 SYSTEM 1704 An error has occured while attempting to update. Please check the logs.
I saw this in C:\Archivos de programa\Alwil Software\Avast4\DATA\log\Warning.log file.
How can i fix this?
Thx! \o
Try fix it by Repair avast going Add and Remove Programs>Avast>Repair(scroll down and you will see the repair function)
It will be good to repair the avast installation.
Anyway, don’t worry that much. This is just verbose of the logs. Your antivirus protections seems ok.
Hi again,
i repaired the avast installation but i have the same problem. I see a red popup with error message: can’t upgrade the installation.
Well, i also have seen the option [About…] where it’s the version program and virus database (vdb). The virus database is not updated, i repeat, is NOT UPDATED!! 
I had reinstalled the avast virus program and nothing
I reinstalled the avast antivirus program and the problem is not solved
thanks a lots
I had reinstalled the avast virus program and nothingSo is the problem solved?
No, the problem is not solved
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Also, which firewall are you using?
Hi ,
Im using only the integraded windows firewall.
Here, i have attached you the Setup.log file. I deleted the license key
i have the same problem for about a week… although the about screen shows ver:080611 avast keeps on saying 1an error occured while attempting to update click here for more information" and when i clicked it it says that
Vps: Updated
(previous version: 080626-1, updated version: 080627-0)
but after reboot the about screen keeps on saying ver 080611 and the eroor which was written above was on my event viewer log
All is the same that happen to my avast.
I am spanish and i can’t write the exactly error message of the popup.
mine are the same as your problem… i uninstalled avast … reinstall it from the newly downloaded progran data… nothing changed. i downloaded the manual update vps package …it refuses to update and saying that my vps is newer then the one i downloaded 10 minutes before…
Yes, the exactly symptoms.
I know you have reinstalled and in theory that should have resolved this, but it might be worth trying a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. Now check the about avast and see what is reported.
I don’t know if it might be that the VPS version contained within the new installation of avast is 080611-0 so an update would be needed.
Is there a pop-up from the Windows Security Center reporting the AV out of date, which I would expect if the VPS was that old, e.g. over a week old. Also check your system date and ensure the day month and year are correct.
If the repair doesn’t resolve this problem and a reinstall didn’t the only thing I can think of is that the reinstallation isn’t completing correctly. So a clean reinstall might be worth a try.
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Download the avast! Uninstall Utility, find it here and save it to your HDD.
i uninstalled avast with the uninstaller program from avast web site(in safe mode),it worked okey, closed program and it said that i must restart for some files to be deleted… i restarted computer…it shuts down fine and restarted but while the windows is starting it ended with a blue screen and restart. after restart a reinstalled avast with the newly downloaded avat … but nothing changed… my avast vps is reporting that its 080611-1 but there is a red box at right lower corner of my monitor saying “an error has occured while attempting to uptade…”… but the update log says that
Vps: Already up to date
(current version 080627-0)
what i understood was avast is using vps:080611-1 but somehow while it is updating it thoughts that 080627 is smaller than 080611…so it stops the update process
by the way: windows is warning me that my virus database is old…(correctly)
i think there is a problem with the current installer file…
also i started to get blue screen and restarting after i reinstalled avast although i uninstalled it again after the first blue screen and reinstalled it.
This is certainly a weird one, one I haven’t come across before.
If the VPS is reporting that avast is up to date yet about avast reports 080611-1 and WSC reports out of date, I wonder if the WSC is also an issue.
Try this if you are using winXP:
* Click Start, Run and type CMD.EXE
- Type this command and press Enter:
net stop winmgmt
Using Windows Explorer, rename the folder %windir%\System32\Wbem\Repository. (For example, %windir%\System32\Wbem\Repository_bad.). %windir% represents the path to the Windows directory, which is typically C:\Windows.
Switch to Command Prompt window, and type the following and press ENTER after each line:
net start winmgmt
EXIT
Reboot
What other security software do you have installed, I don’t know if it might have an impact ?
i tried what you have sad
but nothing changed …
red box is still here…
i am right clicking the avast icon>updating>iavs update …it connects to internet searches for updates and says me that i am already uptodate but about screen and windows and red box says i am not uptodate
i am using windows x64 … no other security software… i was using avast for a long time but that thing satarted for about a week ago… no major changes in the system…
i am attaching my screencaptue
No reason for that. The public part of the license key could be posted there.
Can you see into avast Log Viewer if there are info automatic updates of avast, I mean, errors, failure reasons… Your log seems ok.
my warninggs from avast log viewver
27.06.2008 23:18:56 SYSTEM 1096 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:19:57 SYSTEM 1096 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:19:57 SYSTEM 1096 An error has occured while attempting to update. Please check the logs.
27.06.2008 23:20:07 Administrator 1844 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:24:04 Administrator 1844 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:29:53 Administrator 1844 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:38:39 SYSTEM 1108 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:39:46 SYSTEM 1108 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:39:46 SYSTEM 1108 An error has occured while attempting to update. Please check the logs.
27.06.2008 23:45:32 SYSTEM 1104 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:46:02 SYSTEM 1104 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
27.06.2008 23:46:02 SYSTEM 1104 An error has occured while attempting to update. Please check the logs.
28.06.2008 15:28:21 SYSTEM 1092 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 15:28:53 SYSTEM 1092 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 15:28:53 SYSTEM 1092 An error has occured while attempting to update. Please check the logs.
28.06.2008 15:30:44 Administrator 2180 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 15:33:07 Administrator 2180 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 15:35:55 Administrator 2180 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 17:02:52 SYSTEM 1104 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 17:03:37 SYSTEM 1104 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 17:03:38 SYSTEM 1104 An error has occured while attempting to update. Please check the logs.
28.06.2008 17:03:47 Administrator 1872 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 17:03:59 Administrator 1872 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 18:21:45 SYSTEM 1104 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 18:22:16 SYSTEM 1104 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 18:22:17 SYSTEM 1104 An error has occured while attempting to update. Please check the logs.
28.06.2008 20:17:09 SYSTEM 1084 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 20:17:40 SYSTEM 1084 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 20:17:40 SYSTEM 1084 An error has occured while attempting to update. Please check the logs.
28.06.2008 20:17:49 Administrator 1772 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 20:19:14 SYSTEM 1084 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 20:19:48 SYSTEM 1084 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
28.06.2008 20:19:48 SYSTEM 1084 An error has occured while attempting to update. Please check the logs.
30.06.2008 20:49:45 SYSTEM 1088 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
30.06.2008 20:53:59 SYSTEM 1084 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
30.06.2008 20:54:34 SYSTEM 1084 Function setifaceUpdatePackages() has failed. Return code is 0x00000001, dwRes is 00000001.
30.06.2008 20:54:34 SYSTEM 1084 An error has occured while attempting to update. Please check the logs.
Is your system time/date correct?
Did you install the license key correctly? Which is the validity date for it?
Did you have any other antivirus before avast?
Did you use the trial period of avast?
today avast said that there is a new version of database available… and after i installed it the problem disappeared… now i can update