problem in updates download

Avast Free Antivirus / Premium Security
1

Hi all
Apologize if this subject has already been brought up so far…I have a problem downloading virus database update
The following message is shown :Err:Other HTTP error (400), while trying 208.43.153.3:80//iavs4x/servers.def
What could be the problem ? Avast application is inculded in Win firewall exception programs
I have winXP sp2
Thank you very much
Regards
nok

2

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
All you need to know about updates and IP addresses: http://www.avast.com/eng/updates2.html#idt_1366

Also check:

  1. If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.

  2. If your firewall settings and allow avast.setup to connect.
    If you’re not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should ‘remove’ avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

  3. Check your proxy settings into avast!:
    Left click the avast icon > Settings
    Update (Basic) > Details > Proxy
    Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
    If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).

  4. Also you can try changing update service’s login account, follow this:
    Open services control panel (e.g. Start->Run, and type: services.msc
    Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
    Enter administrator account name and password.
    Do the same for avast! Antivirus service.
    Then start update again.

  5. The last option, check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.

3

Hello
Below please find the entries of the debigging log.
Avast is included in the firewall exception list and no proxy is needed.
Regards
nok

27.04.2009 09:52:55 general: Started: 27.04.2009, 09:52:55
27.04.2009 09:52:55 general: Running setup_av_pro-537 (1335)
27.04.2009 09:52:55 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
27.04.2009 09:52:55 system: Memory: 51% load. Phys:498968/1038380K free, Page:2011312/2503212K free, Virt:2069224/2097024K free
27.04.2009 09:52:55 system: Computer WinName: NP
27.04.2009 09:52:55 system: Windows Net User: NP\Administrator
27.04.2009 09:52:55 general: Cmdline: /downloadpkgs /noreboot /silent /progress
27.04.2009 09:52:55 general: DldSrc set to inet
27.04.2009 09:52:55 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
27.04.2009 09:52:55 general: Old version: 537 (1335)
27.04.2009 09:52:55 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
27.04.2009 09:52:55 system: Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_proI.tm~a02908 (26703M free)
27.04.2009 09:52:55 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
27.04.2009 09:52:55 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
27.04.2009 09:52:55 system: Computer DnsName: NP.dpt.space.gr
27.04.2009 09:52:55 system: Computer Ip Addr: 10.0.144.91
27.04.2009 09:52:55 system: Installed in: C:\Program Files\Alwil Software\Avast4 (26703M free)
27.04.2009 09:52:55 internet: SYNCER: Type: use IE settings
27.04.2009 09:52:55 internet: SYNCER: Auth: another authentication, use WinInet
27.04.2009 09:52:55 package: Part prg_av_pro-537 is installed
27.04.2009 09:52:55 package: Part vps-9031900 is installed
27.04.2009 09:52:55 package: Part news-4e is installed
27.04.2009 09:52:55 package: Part setup_av_pro-537 is installed
27.04.2009 09:52:55 package: Part jrog-e0 is installed
27.04.2009 09:52:55 general: Old version: 537 (1335)
27.04.2009 09:52:56 file: SetExistingFilesBitmap: 1055->155->155
27.04.2009 09:52:56 general: GUID: 5ce3041e-a3e3-4cb7-9c82-43804ed6d520
27.04.2009 09:52:57 general: Server definition(s) loaded for ‘main’: 229 (maintenance:0)
27.04.2009 09:52:57 general: SelectCurrent: selected server ‘Download642 AVAST Server’ from ‘main’
27.04.2009 09:52:57 internet: SYNCER: Type: use IE settings
27.04.2009 09:52:57 internet: SYNCER: Auth: another authentication, use WinInet
27.04.2009 09:52:57 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
27.04.2009 09:52:57 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
27.04.2009 09:52:57 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
27.04.2009 09:52:57 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
27.04.2009 09:52:57 general: progress thread start
27.04.2009 09:52:57 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
27.04.2009 09:52:57 general: InvalidateCurrent: invalidated server ‘Download642 AVAST Server’ from ‘main’
27.04.2009 09:52:57 general: SelectCurrent: selected server ‘Download76 AVAST Server’ from ‘main’
27.04.2009 09:52:57 internet: SYNCER: Type: use IE settings
27.04.2009 09:52:57 internet: SYNCER: Auth: another authentication, use WinInet
27.04.2009 09:52:57 internet: while trying to get file ‘servers.def.vpu’, error 0x20000006 has occured, try 1
27.04.2009 09:52:57 internet: tried 1 servers to get file ‘servers.def.vpu’, but failed (0x20000006)
27.04.2009 09:52:57 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_proI.tm~a02908\onefile, servers.def.vpu, error: 0x20000006
27.04.2009 09:52:57 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
27.04.2009 09:52:57 general: InvalidateCurrent: invalidated server ‘Download76 AVAST Server’ from ‘main’
27.04.2009 09:52:57 general: SelectCurrent: selected server ‘Download514 AVAST Server’ from ‘main’
27.04.2009 09:52:57 internet: SYNCER: Type: use IE settings
27.04.2009 09:52:57 internet: SYNCER: Auth: another authentication, use WinInet
27.04.2009 09:52:57 internet: while trying to get file ‘servers.def’, error 0x20000006 has occured, try 1
27.04.2009 09:52:57 internet: tried 1 servers to get file ‘servers.def’, but failed (0x20000006)
27.04.2009 09:52:57 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_proI.tm~a02908\onefile, servers.def, error: 0x20000006
27.04.2009 09:52:57 package: Tried to download servers.def but failed with error 0x20000006.
27.04.2009 09:52:57 package: LoadAllDefs failed 0x20000006
27.04.2009 09:52:57 package: FilterOutExistingFiles: 155 & 155 = 0
27.04.2009 09:52:57 package: FilterOutExistingFiles: 155 & 155 = 0
27.04.2009 09:52:57 general: m_bOperationDidSomething 155/155/0
27.04.2009 09:52:57 general: Err:Other HTTP error (400), while trying 75.126.38.78:80//iavs4x/servers.def

4

Try option 5 I’ve posted before.

5

Hola Señores Avast

Buenos dias, y deseo hacerles una consulta. Yo he bajado el Avast Home 4.0 edicion gratuita, pero luego tengo un problema, cada vez que deseo actualizarlo, no puedo, me sale un mensaje diciendo Hay un Error HTT50, lo que al final me impide actualizarlo

En primer intento, desinstale el Avast, volvi a bajarlo dese otra computadora el Avast Home 4 y volvi a instalarlo de nuevo, luego lo scanie y listo no me salio ningun virus, pero al momento de actualizarlo me volvio a pasar lo mismo…

Chicos q puedo hacer en ese caso.

Gracias desde Lima Peru

6

This is an English-only forum. Sorry.
Which firewall do you use?
Did you have any other antivirus before avast?
Did you add the registration key on avast?

7

The servers file can not be copied to the specified folder. It seems that I am not allowed to copy the file.
I have logged on as Administrator and the folder is not write-protected.