Problem receiving emails on Outlook Express

General Topics
1

Hi Since yesterday I have been unable to receive emails to my outlook express account it says receiving mail at the bottom but then gives me the folllowing error message

A time-out occurred while communicating with the server. Account: ‘pop.ntlworld.com’, Server: ‘pop.ntlworld.com’, Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

Could anybody help me with this please?

My boyfriend has an account on the same pc and I am just the 2nd identity on the account and his works fine.

Thanks

2

Welcome marie28

Please read:
http://modemhelp.net/oeerrors/oe_error_0x800ccc19.shtml

Google is your friend.

3

Which antivirus do you use?
Which antivirus did you have in the past? How did you uninstall it?
Do you use a firewall?

4

Hi thanks for replying, I looked at this but couldn’t find the file

5

I use PC Guard that comes free with virginmedia, this is the only anti virus etc that I use and have ever used

6

Did the problem start recently, I mean was it working before.Or is this a new email account.Do you know if the emails contained attatchments.

7

Hi yes it started about 3 days ago, it’s an account I’ve been using for over a year and it has never done it before it’s always been fine

8

Have you tried sending yourself an email. According to virgin,pc guard blocks email attatchments

PCguard creates a proxy for email scanning. In order to receive email attachments via POP3, you must disable this. To disable this please follow these steps:

  1. Open PCguard.
  2. Click on the Anti-virus section.
  3. Remove the tick next to ‘Scan incoming email messages and attachments (POP3)’.
  4. Click ‘OK’.

This will disable the proxy but not the real-time scanning for viruses. If a virus is activated from an email, it will still be detected.
Try sending yourself an email

9

Thank you Mickey77 it worked - Thank god for that I would have never known how to fix it. Thanks a million

10

Can someone confirm for me that this thread had nothing to do whatsoever in the slightest with avast or users of avast?

I am just seeking confirmation - that’s all.

11
Can someone confirm for me that this thread had nothing to do whatsoever in the slightest with avast or users of avast?

Well I thought it did…until the middle. ??? Here I was looking for some more email wisdom from you.

But somehow she ended up in the right place to get her answer. ;D

12
I use PC Guard that comes free with virginmedia, this is the only anti virus etc that I use and have ever used

seemed key to me.

This is a product I have never tested so, of course, it is also one on which I would not comment.

13

Your right, it didn’t but, this isn’t the first nor the last person to come here for help and getting it. :slight_smile:

14

Plus they didn’t have to put up with the insults they would no doubt have to endure if it was similar to AVG forum.