Problem recovering my phone. Help!

My phone got snatched 2 weeks ago. Initially when i gave commands like ‘lock phone’ it used to give me a waiting signal and after a day it says command timed out. But now after 2 weeks when i give command it ultimately says command timed out, no waiting signal nothing. every command goes waste. Though it’s showing in security info the same parameters like battery “31%” which was at the time of snatching, same last communication and everything. I am not getting is the software has been flashed off from phone? or is it still working and i can expect communication in near future. Last time i recovered my phone when it got snatched just in a week. Now i dunno i will get this one or not :confused:
Please help if anyone can resolve my query.

http://www.avast.com/faq.php?article=AVKB116