Problem updating virus definition today

Avast Free Antivirus / Premium Security
1

Does anyone else have problems with Avast automatically updating the virus definition today? My virus definition is 3 days old: 121117-0 (because i had not turned on this computer). When it failed to automatically update the definiton, I went to Summary and clicked update Virus definition version manually but it just sat checking the initialization and did nothing.

i am still running Avast free 7.0.1466 and have not updated to 7.0.1474 yet. I am running Windows Vista Home Premium. BTW, I noticed that the virus definition on my other computer which I have been using daily is still at 121119-1. however, there is no update link beside it in the “Summary” section.

2

For the first system try a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and select Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.

You should reboot after the repair.

That said given the error I have just got it may be worth waiting to do that also.

The second system I wouldn’t expect the Summary section to say anything or have an update as it isn’t that far out of date (only 1 if there had been one today). But it doesn’t look like there has been one yet today, I have just checked and got an error.

What am I going to do about this nothing yet I will give it some more time and hope that the back-end error is resolved.

3

+1 DavidR,

hi greenflow,

Did you check the Maintenance page? See .jpeg attached below.

Status here is the same as for your second machine. In Maintenance, there is a manual link to click there; as DavidR says, the update button only appears if the vps is out of date on Summary.

Using the Maintenance page, you can manually check for a vps update as often as you care to.

EDIT: Just checked the vps definitions manually. Results below on second (new) .jpeg attached.

4

How do you think I got the second image I posted, Maintenance, Update, manual VPS update ;D

5

Hello, I am having exactly same problem as greenflow above. Rapair doesn’t help, it says package wasn’t fully processed and the proces of avast set up in task bar can’t be stopped. What should I do?

6

Also, in information in repair page it shows I have vps 121119-1 installed but avait main window doesn’t show that and doesn’t let me to repair.

7

Same here!

8

Weird is my other machune which is still using latest Avast 6 version updated normally

9

hi Dynaheir,

Since we know of at least two other members experiencing an update issue (not counting myself), it is likely this is a server side issue with Avast! servers. That is what the second .jpeg attached above is meant to show. Unlike most other data checks this one does show some data transfer; most show 0.0 Kb data transfer when done manually. So, something may be going on there that is different from the norm.

Sometimes the best thing to do is simply wait. Not to mention, the streaming vps updates are still ongoing, so at least there, we have the latest current updates possible we can get in real-time. The main update, while important, does not merit the security level of release as the streaming updates do, which is of higher level importance and priority, and thus cannot wait until the next main update comes in.

10

Same problem. Latest definition I’ve got is 121119-0.

Eventlog:
20-11-2012 17:34:09 Function setifaceUpdatePackages() has failed. Return code is 0x20000006, dwRes is 20000006

There’s tons of error entries in the Setup log as well.

11

Thank you mchain

You have problem as well? I admit, I just rushed troughthis topic, as this isn’t mine machine, and my parents are getting annoyed.

I was quite worried when avast refused repair and thought I messed something myself, but it seems it refuses do so, because of avat setup still running among processes.

I am quite impatient person and I am quite astonished, my other machine updated regularly, altough it was almost five hours ago. Something might change or it’s different server. So you think the problem is not at my pc?

12

Confirmed.

It is a server side error. See attached .jpeg below. 404 means website or connection not found.

13

Doesn’t show to me. Just Incializing - please wait.

I hope I didn’t botcched it with repairs which didn’t run at all. I am newbie.

14

+1 Yup. :wink: :slight_smile:

15

@ Dynaheir,

With a program as vital and as important as Avast! is to a machine, patience or researching an issue on Google is often the best thing to do before any course of action is undertaken. Posting here in this forum is also a good idea; it helps to soothe one’s nerves as the above is true.

As for the machine being stuck in avast setup, the best course of action, unfortunately, is to try an Avast! repair, as DavidR stated earlier. If that does not work, a clean install of the program is best. If using a paid version of the program, you will need to save your license first somewhere where you can find it later to resume full functional use of the features in the paid program.

(As you posted again, in between, keep this process around should you or anyone else ever need to use the steps described below: Glad your issues are now resolved.)

Attempt to repair first, if that does not work, come back here for instructions to do a clean install. I am currently active and watching this topic to assist you should you need it.

EDIT: Your post came in whilst I was typing here, so…

You will need to use the other machine to download the following file here: http://www.avast.com/download-software Select the version you are now using.

THEN: Go here and get aswclear.exe and download that here: http://www.avast.com/uninstall-utility IMPORTANT: Be sure to save aswclear.exe only to the desktop and nowhere else when transferring this file to your problem computer. Read the page linked carefully to be sure you understand how to use this file, very important.

NEXT: Try to see if you can uninstall Avast using Add/Remove or Programs and Features. This may or may not work while avast! setup is still running. If this fails, next step is to go to Safe Mode and uninstall from there using either Windows uninstall program.

Reboot back into Safe Mode. Double-click aswclear.exe and be sure the browse button has you pointing only at the AWIL/Avast! folders, as is noted, it will remove all traces of files and folders it is pointed to.

16

Any word when this issue is gonna be resolved? Same error here. I updated automatically just fine yesterday. Do we have to re-install? Me thinks it’s got something to do with the release updates because I just updated yesterday without any issues at all (see image). Now it’s borked. Any word from the devs yet?


http://s14.postimage.org/mwacrgo99/2012_11_21_005656.jpg


http://s7.postimage.org/kgoszqcyv/gui.jpg


http://s10.postimage.org/e8ycdbgcl/image.jpg

All here in our area are getting the same error 404. I am getting word also from Singapore that it’s the same. What’s going on here…?

17

But! I thought the rapir doesn’t work cause of the problem with the update! I don’t want to reinstall whole thing. The machine is very old, it won’t take it lightly :frowning:

18

I’m getting a ‘server returned error 404’ too.

Dave

19

So first the Windows 8 issues and now we can’t even update virus definitions, what on earth is going on with Avast.

I doubt I’ll be renewing my Pro licence at this rate.

20

I’m getting the same thing, just hanging on initialize for the update? Come on avast A word from support other than saying reinstall would be of help cause it’s definitely a server issue. Everything was fine yesterday and i’m getting the same problem on 2 completely different pc’s…