Problem with App Lock password and password reset on Android phone

system · 2015-07-16T01:34:01.000Z

I installed Avast Mobile Security (free) on my android phone and did not have an Avast Account established or any Avast products on anything else. I only used the antivirus feature to scan for viruses. I use gmail on the phone and had gotten some suggestions from time to time to lock the gmail app. today i decided to try the lock app feature. I clicked on the lock app feature within Mobile Security and it had me type in a secondary phone number (typed in 10 digit landline #) - to recover my pin if needed. I then typed in a pin twice. After that it had me chose 2 apps to lock and I chose gmail and system settings.

Now every time I try to get into Avast Mobile Security, gmail or system settings, App Lock asks for a PIN but the pin i typed in twice at setup doesn’t work now. I try to use the “Forgot your PIN?” feature and it says “You need to setup your Avast Account or your second phone number, to reset your Avast PIN.”

As a last ditch effort, I established an Avast Account to see if there was a way to do something. Don’t see anything to help the situation when I login from a desktop. Unfortunately I assume the online account should have been setup first - don’t know. I thought using a secondary phone number, without establishing an online account, would work to recover my pin if needed. Nothings working and I’m locked out of 3 critical applications (system settings, Avast Mobile Security and gmail). Don’t know how I’d restore phone to factory settings even at this point since locked out of system settings. ???

Asyn · 2015-07-16T05:26:31.000Z

→ http://www.avast.com/faq.php?article=AVKB127#artTitle (Restore forgotten PIN)

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