Hi i’m having the same problem where I get blank screen during boot and goes into blue screen. When running into safe mode it gets stuck in aswrvrt and the pc will receive some sort of error ended up rebooting my pc. I’ve already done the first step of frst. Attached is the frst text. Thank you in advance.
notice: message has been edited!
Hello haikhal and welcome to avast!. I will be working on your Malware issues.
Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the ‘all clear’ even if symptoms seemingly abate.
Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by a helper
I shall try to recover your system. There is no guarantees unfortunately. Have you try system restore?
In a functioning Windows computer do the following:
Open notepad.
[*]Click Start
[*] Type notepad.exe in the search programs and files box and click Enter.
[] A blank Notepad page should open.
[] Copy/Paste the contents of the code box below into Notepad.
HKLM-x32\...\Run: [mobilegeni daemon] => C:\Program Files (x86)\Mobogenie\DaemonProcess.exe
AppInit_DLLs-x32: c:\progra~2\ss-sup~1\browsafe.dll => "c:\progra~2\ss-sup~1\browsafe.dll" File not found
S2 4b46e14a; "C:\Windows\system32\rundll32.exe" "c:\progra~2\ss-sup~1\BrowsafeSvc.dll",service
C:\Program Files (x86)\Mobogenie
c:\progra~2\ss-sup~1
cmd: bootrec /FixMbr
cmd: bootrec /fixBoot
[*] Save it to your USB flashdrive as fixlist.txt
Boot into Recovery Environment
Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens …
[*] Press the Fix button once and wait.
[*] FRST will process fixlist.txt
[*] When finished, it will produce a log fixlog.txt on your USB flashdrive.
Exit out of Recovery Environment and post me the log please.
Hi, thank you for the quick reply. But im afraid that I did not get the Addition.txt logreport. do you mean the boot.mgr?
I don’t think I have set system recovery. I’m working on the fixlist now
here is the fixlog
But im afraid that I did not get the Addition.txt logreport. do you mean the boot.mgr?My bad, sorry. Just "ctrl+ alt+delete" that from your brain. ;D
The fix passed well. Please try to boot your Windows normaly.
shoot, it ended up with a blue screen. booting from safe still stucks at aswrvrt followed by a blank screen but not blue screen.
I see … well, next thing is to target the avast! AV itself and all it’s related files and drivers in attempt to fix the problem. Kindly note, all avast! files and configuration files shall be located at C:\FRST\Quarantine. So, if you had license key, note it shall be lost or do not proceed.
As before, create FixList.txt and run it via FRST … all the same but use this script below:
HKLM-x32\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [5515496 2015-05-11] (Avast Software s.r.o.)
S2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [343336 2015-04-22] (Avast Software s.r.o.)
S3 AvastVBoxSvc; C:\Program Files\AVAST Software\Avast\ng\vbox\AvastVBoxSVC.exe [4034896 2015-04-22] (Avast Software)
S2 aswHwid; C:\Windows\system32\drivers\aswHwid.sys [29168 2015-04-22] ()
S2 aswMonFlt; C:\Windows\system32\drivers\aswMonFlt.sys [89944 2015-04-22] (Avast Software s.r.o.)
S1 aswRdr; C:\Windows\system32\drivers\aswRdr2.sys [93528 2015-04-22] (Avast Software s.r.o.)
S0 aswRvrt; C:\Windows\System32\Drivers\aswRvrt.sys [65736 2015-04-22] ()
S1 aswSnx; C:\Windows\system32\drivers\aswSnx.sys [1047320 2015-04-22] (Avast Software s.r.o.)
S1 aswSP; C:\Windows\system32\drivers\aswSP.sys [442264 2015-04-22] (Avast Software s.r.o.)
S2 aswStm; C:\Windows\system32\drivers\aswStm.sys [137288 2015-04-22] (Avast Software s.r.o.)
S0 aswVmm; C:\Windows\System32\Drivers\aswVmm.sys [272248 2015-04-22] ()
S2 VBoxAswDrv; C:\Program Files\AVAST Software\Avast\ng\vbox\VBoxAswDrv.sys [273824 2015-04-22] (Avast Software)
C:\Program Files\AVAST Software
C:\Windows\system32\drivers\aswHwid.sys
C:\Windows\system32\drivers\aswMonFlt.sys
C:\Windows\system32\drivers\aswRdr2.sys
C:\Windows\System32\Drivers\aswRvrt.sys
C:\Windows\system32\drivers\aswSnx.sys
C:\Windows\system32\drivers\aswSP.sys
C:\Windows\system32\drivers\aswStm.sys
C:\Windows\System32\Drivers\aswVmm.sys
C:\Users\haikhal\AppData\Local\Temp\install_flash_player_11_plugin.exe
C:\Users\haikhal\AppData\Local\Temp\jre-7u65-windows-i586-iftw.exe
C:\Users\haikhal\AppData\Local\Temp\jre-7u71-windows-i586-iftw.exe
C:\Users\haikhal\AppData\Local\Temp\jre-8u31-windows-au.exe
C:\Users\haikhal\AppData\Local\Temp\ose00000.exe
C:\Users\haikhal\AppData\Local\Temp\snappy-1.0.5-snappyjava.dll
C:\Users\haikhal\AppData\Local\Temp\_is493F.exe
C:\Users\haikhal\AppData\Local\Temp\_isCA94.exe
Post me FixLog.txt to see if all is well and try to boot Windows normaly.
Here is the new fixlog. I’ve tried booting windows normally but I still get blue screen.
So, you can boot Windows to normal mode, and then you get the BSOD? Try safe mode now please to see how will that work.
Yes I boot into windows normally and ended up into a blue screen. booting windows in safe mode did not get me into a blue screen but a blank black screen, also it did not get stuck at the aswrvrt during the load in safe mode.
Could you boot into safe mode with command prompt? And do you have Windows installation CD?
Bdw, first BSOD has occurred at this time (pay attention to bold one )
2015-06-16 22:28 - 2015-06-16 22:28 - 391489016 _____ C:\Windows\MEMORY.DMP
2015-06-16 22:28 - 2015-06-16 22:28 - 00281664 _____ C:\Windows\Minidump\061715-50684-01.dmp
2015-06-16 22:28 - 2015-06-16 22:28 - 00000000 ____D C:\Windows\Minidump
Do you know what were you doing few steps before that time, before 22:28 at 2015.06.16, or minutes, hours before that? Have you installed something?
yes i can boot into safe mode with command prompt and I also have the windows installation CD.
To answer the other question. The only thing i did was load bios default.
I don’t think i installed anything hour before that.
OH wait im so sorry. something happen actually my google chrome had an error. Whenever I open chrome my whole pc would hang.
I did a bunch of things to fix it which I can’t remember. delete local state and few other stuff. also running malwarebytes there was a few malware. hope this helps
yes i can boot into safe mode with command prompt and I also have the windows installation CD.
That’s great. This is hope you know.
OH wait im so sorry. something happen actually my google chrome had an error. Whenever I open chrome my whole pc would hang.
Hm … I could target all Google files (browser files) and remove them from PC but I think this wont fix the problem as Chrome does not have access in Kernel (system core). Read this as Google Chrome in theory can’t cause BSOD.
Since you have Windows instalation CD and unobstructed access to command prompt, we shall try to repair Windows. This isn’t any expert like so you can do for yourself and here is how:
http://www.7tutorials.com/command-prompt-repair-missing-or-corrupt-files
use ‘SFC /scannow’ command.
This command shall launch SFC tool with attempt to scan and fix Windows problem. Note, SFC may ask the disk (Windows installaion) while in progress…
If that does not help, then you need to repair Windows OS using Windows instalacion CD.
Oh …you may try this command for last attempt if you will…
Create FixList.txt for FRST tool, boot as you did before and run the tool, press Fix and then try to boot into normal mode.
bootrec.exe /rebuildbcd
If that does not help, then you have to preform some repair or reinstalls.
Will do. BTW its getting realy late here so I might have to continue this tomorrow. Again thank you so much for helping.