Problem with Avast 17.3.2290 - cannot open some sites

system · 2017-04-24T18:36:58.000Z

Hello!

I am a long time user of Avast antivirus (free) and the Avast firewall software and one week ago have updated to the latest version. After update I started to experience next problem:

I am unable to open some websites (some adult like xvideos.com or http://videos.apornstories.com/ and some normal websites like https://bitcointalk.org/ or cryptocoinsnews.com), but sites as google.com, yahoo.com, amazon.com are working ok.
I think it may be related to reboot, which happens in avast update process (because of low battery). I have tried to delete avast and install again, but without luck. Just not want to go by full system installation way (windows 8.1/64bit), so asking for help here.
Is it possible to completely reset firewall rules in Avast and in windows firewall?

Also, I have a problem with popups, sometime Google chrome open popup with ads in other tab. I tried to reset google chrome browser), but also without luck. But Avast antivirus unable to find any adware/spyware on my computer. In other browser (Mozilla Firefox) I don’t have such problem.

So, my questions:

Any way to completely reset avast firewall rules and (optionally) windows firewall rules? Or only way to completely reinstall windows?
Is here some software to scan my computer, to attach my avast/windows settings to this message?
Any recommendation for anti adware software?

Thanks!

Best Regards,
John

Pondus · 2017-04-24T18:42:33.000Z

Does this change anything?

Turn off port scan

Avast UI → Protection → Firewall → Settings → Advanced → Uncheck “Enable automatic port scan detection”

Pondus · 2017-04-24T18:45:43.000Z

3. Any recommendation for anti adware software?

Malwarebytes free and Malwarebytes AdwCleaner

system · 2017-04-24T18:46:46.000Z

Hello, Pondus!

Thanks for tip.
Just tried it, but everything same.

Pondus

Malwarebytes free and Malwarebytes AdwCleaner

Will try it. Thanks!

Pondus · 2017-04-24T18:49:57.000Z

What if you turn off avast firewall?

system · 2017-04-24T18:53:10.000Z

Pondus post:5:

What if you turn off avast firewall?

If I turn off avast firewall - everything is same (unable to open some sites + these ad-popups in chrome). It why I asked also for windows firewall reset. I not sure where happens this problem (in avast or in ms firewall).

I even tried to reinstall avast firewall - everything same. I disabled windows firewall and everything same. Just these network firewalls make me feel like dumb sometime.
I will try to stop avast firewall service & ms firewall service and will let you know if it help.

Pondus · 2017-04-24T18:58:16.000Z

these ad-popups in chrome

Run Malwarebytes [b]FREE[/b] and Malwarebytes AdwCleaner

Malwarebytes > https://www.malwarebytes.com/trial/#trial
AdwCleaner > https://www.malwarebytes.com/adwcleaner/

system · 2017-04-24T19:00:50.000Z

Pondus post:7:

these ad-popups in chrome
Run Malwarebytes [b]FREE[/b] and Malwarebytes AdwCleaner
Malwarebytes > https://www.malwarebytes.com/trial/#trial
AdwCleaner > https://www.malwarebytes.com/adwcleaner/

doing it now!

system · 2017-04-24T19:05:43.000Z

Pondus post:7:

these ad-popups in chrome
Run Malwarebytes [b]FREE[/b] and Malwarebytes AdwCleaner
Malwarebytes > https://www.malwarebytes.com/trial/#trial
AdwCleaner > https://www.malwarebytes.com/adwcleaner/

Malwarebytes - 61 threats
http://prntscr.com/f0cnmm

and
96 threats in adwcleaner
http://prntscr.com/f0cq9u

Trying to clean, run second program adwcleaner, reboot and will tell you the results.

Eddy · 2017-04-24T19:10:03.000Z

Start with removing everything from IObit.
After that follow these instructions > https://forum.avast.com/index.php?topic=194892.0

system · 2017-04-24T19:12:06.000Z

Eddy post:10:

Start with removing everything from IObit.
After that follow these instructions > https://forum.avast.com/index.php?topic=194892.0

ok, will do it. I have driver update tool from iobit, will remove it. After it will follow this guide and will post here my results.

Thanks for help!

system · 2017-04-24T19:55:34.000Z

I cleaned my computer with these 2 programs (Malwarebytes and AdwCleaner), reboot, uninstalled iobit drivers utility and iobit uninstall tool, reboot and… looks like everything work ok now!
Adwcleaner also removed Torch browser, may be a problem was in it.

I am able to open all websites and no more popups! Looks like the problem was in spyware, but not in the Avast Firewall!

Thanks for your help (Pondus and Eddy), definitely will continue using Avast products!

Thanks and Best Regards,
John

mchain · 2017-04-24T20:42:38.000Z

One more tool you may wish to consider: https://unchecky.com/

Will help you to keep that spyware out in the first place. ;D

Keep those two tool sites handy for the next time.

[EDIT:] Let Pondus know he is wise: And Eddy too.

Announcements