Problem with Avast! screen saver

Hi,

I’ve got problem with Avast! screen saver. When it starts I got a message like in attachment ???

I use Avast! Pro ;D XP Pro SP2, all software up to date.

Avast! screen saver works perfectly till today morning :cry: I didn’t install any new software yesterday or today morning.

I’ll be grateful for any help. Greetings.

Are you using the beta or the last official release?
Can you check the folder \data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

Vlk explains how to create a dump file here: http://forum.avast.com/index.php?topic=22636.msg187340#msg187340 and here: http://forum.avast.com/index.php?topic=23283.msg193594#msg193594 :wink:

Hi again,

I’m using official release of Avast!

I checked folder that you mentioned. There are a few files, but most of them (especially the newest) are empty (size: 0 kb).

I don’t know where is the problem…

Or you can try a new installation from the scratch or you can follow the Vlk’s dump generation routines. I know they’re not that simple… but could help (are necessary) for troubleshooting.

The first link to dump generation (the “blue screen” dump) is not relevant here I think.
The second one (hangrep.exe), however, might help if invoked at the moment the error message is displayed.

I just created dump file (when the error was displayed) and upload it to ftp://ftp.avast.com/incoming

I hope it help to solve the problem :-\ Waiting for your suggestions. Thanks in advance :slight_smile:

GreGambler, could you please also send the file \data\avast4.ini to my email address?

Thanks
Vlk

yes, of course :smiley: I’ve just send it to you.

Thanks for your help… we’ve fixed a possible issue according to your logs.
Would you be willing to install the latest beta version to check that the crash is gone?
Thanks!

I installed the lastest release (4.8.1167). So long, so good :smiley: Works (and look) nice.

Thanks a lot for fixing problem!