Problem with avast

system · 2008-01-04T15:18:41.000Z

Hello everyone I have a problem with avast because there is a program that avast consider as a virus but I know it’s not one so when I try to run it it says Acces is denied because avast block it. Is there a way I can authorize the program to run? I don’t want to need to close avast everytime I run this program. Please Help. :-[ :-\

Lisandro · 2008-01-04T17:19:12.000Z

To know if a file is a false positive, please submit it to VirusTotal and let us know the result. If it is indeed a false positive, send it in a password protected zip to virus@avast.com
Please, mention in the body of the message why you think it is a false positive and the password used. Thanks.
Other possibility is JOTTI. VirusTotal and Jotti both have file size limits 10 and 15MB each.

As a workaround, you can add these files to the Standard Shield provider (on-access scanning) exclusion list.
Left click the ‘a’ blue icon, click on the provider icon at left and then Customize. Go to Advanced tab and click on Add button…
You can use wildcards like * and ?. But be carefull, you should ‘exclude’ that many files that let your system in danger.
After that, please, periodically check it - scan it into Chest, right clicking the file - there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected as being infected then you can also remove it from the Exclusion list.

This link is a tutorial on how to help correct a virus detection that you believe to be false:
http://forum.avast.com/index.php?topic=25009.msg204838#msg204838
or http://forum.avast.com/index.php?topic=7779.msg62586#msg62586

system · 2008-01-04T18:44:44.000Z

Avast detect it as a virus because it is a hacking tools. Thanks for the reply.

Lisandro · 2008-01-04T19:50:58.000Z

Good.Kidz post:3:

Avast detect it as a virus because it is a hacking tools. Thanks for the reply.

Ok. But it will help if you send the file for analysis (virus (at) avast.com).

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