Problem with initial configuration

Hello everyone,

We are new to Avast products. A few weeks ago we had to renew our anti-virus licences and we choosed to switch to Avast. We installed the trial version and everything was working fine : console, remote installation etc … We then bought licences and tryed to configure the Avast Business Protection for our desktop client and servers, we have a lot of problems I can’t solve.

  • The silent remote install doesn’t work for any desktop computer or server. It just fails with no error message.
  • When I do manual installation of the client, sometimes the console sees them, sometimes it doesn’t.
  • As the time pass, the console sees more and more computer as “deconnected” ( we went from 25 to 2 computers ) despite the fact that all this computer are on, working, and nothing in their configuration changed.

I don’t know if I am asking those question in the right place, but avast email support won’t respond to my mail and I failed to fond a phone support.

I hope I am just doing something wrong and this problem can be solved easily.

Cheers, Raph