I have been trying to get a new license for my Avast home edition for several months now, to no avail. I have checked everything related to my mail service and the spams filters. I have tried another email address and nothing… I have sent mails to the support guys and did not get any answer… I have uninstalled and installed a few times… What else to do?..
Any solution… Eduardo from Venezuela…
Sending an email to support may not receive a reply for the same reasons you aren’t receiving the email with the registration key, so I don’t think they are ignoring you.
Though why this would still be the same with a different email address, unless it is for the same domain name. You could try a Yahoo one and see if that gets through.
The email address you need to add to your white lists is register@avast.com or add avast.com to your white list. What is the domain name being used for the email address (the part after the @ ?
Thank you for your prompt response…
I have tried different domains (cantv.net and reacciun.net.ve)…
There is not any filtered address in the system…
I am checking the mail directly in the web site of my mail service provider…
Thanks again… Eduardo…
No problem, welcome to the forums.
Hopefully one of the Alwil team will pick this up in the forums.
Unfortunately there is a filter - on side of your provider. Cantv is still blocking our servers (currently is blocket whole range of ALWIL Software).
We tried to get out of their blacklist, but whenever are our IP addresses unlisted, we are blocked again (usually two days later).
Thanks chocholo for picking up on this.
@ ecabre
I would follow up on getting a Yahoo email address and see how you get on with that.
In the forums there is an option to be notified by email of new posts in this topic, I assume you are getting these as a different domain is used, asw.cz ?
Thanks again…
I will try my yahoo mail address…
You are right… I am getting the forum alert messages through the asw.cz server… Does that give me another option?..
Eduardo…
No it doesn’t give you another option, it is just to show that email generated by avast (forum) gets through and as chocholo confirmed the main domain avast.com is being blocked by Cantv.
HURRAYYY!!! 
I got the key through my yahoo mail… Thankyou very much!!!
Eduardo…
Your welcome, I’m glad that everything has come together and you have your registration key.
There is not any filtered address in the system...I am checking the mail directly in the web site of my mail service provider.
Now you have something to got to your mail service provider as something is clearly blocking avast.com email addresses, good luck.
Well, provider is not blocking mails from avast.com (including those requesting unlisting). All mail from our Prague-based servers is blocked, doesn’t matter on domain (asw.cz, avast.com, tydlipydlidou.ve). Forum notifications are sent by server on other continent, because of this they come through.