Problem with On-Access Protection

Hi all, I’m a new user of Avast! I really liked the constant and small sized updates. Anyway, lately I’ve been experiencing trouble with the On-Access Protection. I doesn’t work! When I boot my computer the system tray icon with the letter A has this red marker thing saying that this feature is disabled. Even if I try to enable it it doesn’t work. I click the Start On-Access Protection and nothing happens. I reboot my PC again hoping that it will work but it still doesn’t.

I think it may have been a registration key thing as I have experienced this before I registered. I also had busted CMOS battery (which I now fixed) then so I had to change the date a lot before. But now when I replaced the battery the On-Access Protection doesn’t seem to work. Can anyone help me with this? Oh and yeah, I’m using Windows 98.

Please check the status of avast services in Control Panel - Administration (if this is true for Win98) :slight_smile:

Jaql, do you have any other antivirus in your computer? Did you have in the past?
Can you try to repair your installation? Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing. If this does not help, can you uninstall / boot / install / boot again?

It does not exist on Windows 98.

OK, sorry. I have already forgotten this OS. :slight_smile:

I had AVG free before. I uninstalled it before installing avast. Repair didn’t work so I did the uninstall/boot/install/boot suggestion. At first it worked but the next day I opened my computer and the red marker thing was there yet again. Question, does the avast program disable the On-Access protection if the virus database is not updated?

No,avast will run with an outdated vps.

The last time I uninstalled AVG on a computor, I checked their forum for a tool or uninstall instructions. They had one, but I can’t remember if it was a tool or manual instructions. Check it out, it might be worth you time.

http://forum.grisoft.cz/freeforum/index.php?0

AVG was completely out of my system before I installed Avast. Is there some sort of log that I can provide people so they can check whatever is the problem with my PC or my copy of avast? I’m going to download a fresh installer and try installing avast again. I’ll post results asap.

Yes.
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
C:\Program Files\Alwil Software\Avast4\Setup\setup.log

Sorry I’m a total noob how do you get the logs? And I actually discovered a fun fact. When I refresh the desktop after the first system tray item shows itself the on-access protection works! And if I reboot and leave my PC to finish starting everything before I do anything (e.g. move the mouse) the on-access protection is once again disabled. This is truly weird.

I just started having the exact same problem.

Edit: I fixed it. I dont know if it will stay fixed after a reboot, though. I did:

My Computer/RightClick/Manage/Services and Applications/Services/Click on avast! antivirus/hit Start.

The on access protection should start =)

Ok… but it should start automatically and shouldn’t be disabled after that…
Something is wrong and need to be solved in a computer woking like this… ::slight_smile:

Is there any other antivirus installed?
Other security program? Firewall?

I don’t think win98 has that kind of option. Anyway, everything is okay now (I’m just getting used to the refresh after 1st system tray icon). It’s working if I do that. Thanks for all the replies.

Guys, can anyone check this log? The On-Access Protection is still driving me nuts here. I thought I could endure the constant refresh-ing but I was wrong.

11/27/06 3:41:34 PM user 4294886661 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.
11/27/06 4:06:38 PM user 4294850599 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.
11/27/06 7:21:16 PM user 4294849805 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.
11/27/06 7:24:34 PM user 4294852071 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.
11/27/06 7:26:33 PM user 4294886629 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.
11/27/06 8:10:24 PM user 4294850649 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.
11/27/06 8:12:16 PM user 4294850939 AAVM - initialization error: AavmStart: avworkInitialize failed, 0000A413.

11/27/06 3:41:34 PM user 4294886661 aswServ::AavmStart ERROR…
11/27/06 4:06:38 PM user 4294850599 aswServ::AavmStart ERROR…
11/27/06 7:21:16 PM user 4294849805 aswServ::AavmStart ERROR…
11/27/06 7:24:34 PM user 4294852071 aswServ::AavmStart ERROR…
11/27/06 7:26:33 PM user 4294886629 aswServ::AavmStart ERROR…
11/27/06 8:10:24 PM user 4294850649 aswServ::AavmStart ERROR…
11/27/06 8:12:16 PM user 4294850939 aswServ::AavmStart ERROR…