Hi all, I’m a new user of Avast! I really liked the constant and small sized updates. Anyway, lately I’ve been experiencing trouble with the On-Access Protection. I doesn’t work! When I boot my computer the system tray icon with the letter A has this red marker thing saying that this feature is disabled. Even if I try to enable it it doesn’t work. I click the Start On-Access Protection and nothing happens. I reboot my PC again hoping that it will work but it still doesn’t.
I think it may have been a registration key thing as I have experienced this before I registered. I also had busted CMOS battery (which I now fixed) then so I had to change the date a lot before. But now when I replaced the battery the On-Access Protection doesn’t seem to work. Can anyone help me with this? Oh and yeah, I’m using Windows 98.
Jaql, do you have any other antivirus in your computer? Did you have in the past?
Can you try to repair your installation? Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing. If this does not help, can you uninstall / boot / install / boot again?
I had AVG free before. I uninstalled it before installing avast. Repair didn’t work so I did the uninstall/boot/install/boot suggestion. At first it worked but the next day I opened my computer and the red marker thing was there yet again. Question, does the avast program disable the On-Access protection if the virus database is not updated?
The last time I uninstalled AVG on a computor, I checked their forum for a tool or uninstall instructions. They had one, but I can’t remember if it was a tool or manual instructions. Check it out, it might be worth you time.
AVG was completely out of my system before I installed Avast. Is there some sort of log that I can provide people so they can check whatever is the problem with my PC or my copy of avast? I’m going to download a fresh installer and try installing avast again. I’ll post results asap.
Sorry I’m a total noob how do you get the logs? And I actually discovered a fun fact. When I refresh the desktop after the first system tray item shows itself the on-access protection works! And if I reboot and leave my PC to finish starting everything before I do anything (e.g. move the mouse) the on-access protection is once again disabled. This is truly weird.
I don’t think win98 has that kind of option. Anyway, everything is okay now (I’m just getting used to the refresh after 1st system tray icon). It’s working if I do that. Thanks for all the replies.
Guys, can anyone check this log? The On-Access Protection is still driving me nuts here. I thought I could endure the constant refresh-ing but I was wrong.