Problem with scanning attachments

Avast Free Antivirus / Premium Security
21

Don’t worry. No even one of the frequent users in this forum nor any of Avast Team members would consider that a valid workaround. Something is definitely wrong.

Well, that was my next suggestion. My previous one was that you download the same exact setup.exe you are now talking about: the LATEST STABLE version of the same edition of Avast you currently have.

For now, avoid the uninstall.

Download the latest stable version, right click, properties, “unblock”, “OK”, right click, “run as administrator”, follow installation instructions, reboot, test the context menu and scan.

If that works, Avast should also update its definitions database if necessary (if the setting is for automatic definitions updates).

If it doesn’t solve the problem, then I’ll give you more instructions.

Please report back.

22
Well, that was my next suggestion. My previous one was that you download the same exact setup.exe you are now talking about: the LATEST STABLE version of the same edition of Avast you currently have.

I still am unsure about this. Do you mean I just go to Avast and download the Avast Internet Security 6.0 and install it right over the top of what I have, which is 6.0.1282? Or did you mean the file I used when I originally installed Avast IS?

Sorry, but I don’t want to just assume and charge ahead and then wish I would have asked questions.

23

Not need to be sorry. I would say, in computers, ask before you act every single time you are not sure.

That is what I mean. Download the current stable LATEST available version of AIS (the new just released today version 6.0.1367).

After rebooting, if that didn’t solve the problem, I’ll give more instructions. Please report back.

24

Well now I seem to have another problem. I right-clicked the AIS setup.exe and there is NO OPTION to run ad administrator. It’s always been there so I have not a clue what has happened. I then right clicked on some more files and same thing – no “run as administrator.”

I was able to click on AIS setup, properties, compatibility and check the box in there that says to run as administrator.

Do you have any clue what I could do to get this back? Could this be caused by AIS?

25

Installing the AIS file over my existing installation did not work. I no longer know what to do.

I ran Check Disk and no problems found.
I ran scf /scannow again and no problems found.

Is there any possibility that something as silly as Logitech software could be causing this? I ask because I was having some kind of problem before which I can’t even remember now, and I uninstalled Logitech and did not reinstall it because my mouse seemed to be working fine without it. But I notice it’s been kind of unresponsive.

I got on this older Gateway notebook I have which runs Win XP and it really seemed nice to have my right-click scan working, and also my “run as administrator.”

26

The following boot-start or system-start driver(s) failed to load:
aswSnx

I looked in the Event Viewer and there really didn’t seem to be a lot of crucial items, but I did find this. Isn’t this an Avast driver?

Well, it’s 4 a.m. here and I’ve been pretty much all day and all night trying to figure all these glitches out. At least you can’t call me a quitter. But I am going to bed now and I hope when I come back here ady4um, or someone, has stumbled across a fix for me. I really hate to uninstall Avast because other than this right-click scan deal, it seems to be running seamlessly.

Then, of course, there’s the “run as administrator” deal. It would seem that I’m having a bunch of context menu problems. Is it a problem with registry items.

27

I don’t know if the “run as administrator” problem is just a context menu problem or what.

Are you using a Windows account that is part of the “Administrators” group?

There are some utilities to edit / rebuild / delete context menu items, depending on the specific version of Windows you are using.

Maybe you should check with some additional security tools (so to haver some resulting logs with concrete info). Other forum members (usually in the “Viruses and Worms” subforum) may suggest which tool to run so to attach to a post a specific log.

(I’ll try to gather some info for this additional issue, but no promises.)

28

In addition to the above questions in my previous post, are you using a Windows account that is part of the “administrators” group, or are you using THE “Adminstrator” account?

After trying the installation of the newest stable version of AIS, have you rebooted? (Sorry to be “heavy” with this, but sometimes it is just that simple.)

29

Yes, I run windows from administrators account. I don’t know what you mean for sure when you ask if it’s part of the “administrators” group or is it THE “Administrator” account. I’m guessing it’s part of the administrators group. All I know for sure is that it is the administrators account I set up.

Yes, I rebooted after I ran AIS setup.exe. For sure!

I don’t know what you mean when you say

In addition to the above questions in my previous post…
I went back and glanced through and nothing is jumping out at me that I did not answer.

So, do you think it’s time to try uninstalling Avast and starting from scratch?

P.S. If I go through"Start" I can right click on things and the option to “Run as administrator” is there. It’s crazy, just like the right-click scan deal. I can put items into a folder and right click the folder and get a scan. But I can not right click on the item itself and get a scan.

30

In Windows, there is one account / user name that is named exactly like that “Administrator”.

Download the following:

http://www.avast.com/uninstall-utility

Reboot into Windows Safe Mode (“F8” just when Windows is about to “kick in” when booting).

In the removal utility, select the correct folder and correct version / edition of Avast.

Repeat this for other versions / editions of Avast you ever had before (for example, if you have updated some time from Avast 5 to 6, or if you had Avast Free 5 and then AIS 6).

Reboot again (please do not skip the reboot) into Windows Safe Mode. Try running in this mode the setup of AIS 6.0.1367. This is NOT the normal method for the installation, but the things you are describing under normal mode are too strange. Avoid updating or configuring anything in Avast. Simply reboot after the installation tells you it has finished.

If the installation under Safe Mode won’t be possible, then try installing under Windows Normal Mode and reboot.

(The setup has changed a little from the previous stable 6.0.1289 to the current 6.0.1367, so I don’t know if installing under Windows Safe Mode will work. The removal utility, for sure it will work, and it is much better to run it under Windows Safe Mode).

I won’t to stress out that you should avoid any additional configuration or update of AIS, except if AIS does it by itself. So, no even inserting the license for now.

Please report back.

31

If I don’t insert the license I will be left without protection because the shields will not be activated without the license and since this is not the free version, I will not have protection.

Goodness, I don’t know if I can accomplish what you’ve asked. I started out with Avast antivirus free (don’t know what the version was); and then I went to Avast Pro and I know that was 5, and then I immediately asked for my money back on the Avast Pro and went with the Avast Internet Security 5 instead.

If I understand correctly, you want me to uninstall each one of these, one by one, and since I do not know what the free version was, that would mean at least Avast Pro 5, Avast Internet Security 5 and Avast Internet Security 6??? Is there any way to trace which free version I installed because I honestly do not know?

In some Googling I did in the wee hours, in anticipation of uninstalling Avast, it said to: Either, start Windows in Safe Mode or disable the avast! self-defence module. Then it gave instructions to disable that module and I copied and pasted into an email and saved to draft so I could refer to it.

Please know I’m not arguing with you. I’m trying to “understand” what I’m being told to do.

32

Could you give a screen shot of your right click menu please - like so

33

Let’s start for the simple one: If you don’t know or are not sure, run the removal utility for all versions of Avast, all from Windows Safe Mode.

I’ll tell you even more.

Once you have finished running the removal utility for all versions, reboot again into Windows Safe Mode and search for any folder containing “avast” or “alwil” at least in part of the name. Delete all those folders (including those in hidden areas. For example, if there is a folder (no matter where) with the name “Avast5”, or "avast5, or “avast 5”, delete it.

Now reboot again into Windows Safe Mode and run the installation of AIS and reboot into Windows Normal Mode and test the context menu scan.

About the specific setup.exe and the license, you are wrong. If you download the setup.exe for AIS, you have 30 days with protection anyway, before your licence. (The licence will still be valid up to the same date it was before anyway.) So, I don’t know why you think you have no protection. Or maybe you are not downloading the correct file?

In fact, this problem is independent on the edition of Avast. For the context menu scan, all edition will do. But, since you want to have AIS with your valid license key after this problem is solved, then I am recommending to download AIS’s setup.exe.

34

ady4um: When you told me before to install the AIS setup.exe, I ran into this very problem. I panicked because I had forgotten how to insert the license key. I finally figured it out but in the meantime, the program was not active and kept asking for the key. The file I ran came right from Avast site, (see screenshot)

essexboy: Screenshot attached. It varies depending what I click on, so I clicked on a folder so it shows more options.

35

Another screenshot of right-click menu taken from START. Anything from there still shows the “Run as administrator” option.

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OK, I want to explain one thing that you are apparently not understanding. Those screenshots are not from real folders. They are shortcuts to folders. Those are different type of files. So when you say that you scan it, I doubt it is really scanning the real file or the real folder.

About the setup of AIS, can you download the TRIAL version (or edition or build) of AIS 6.0.1367 from the official web site only? I can’t be more specific in the description, and I won’t put here a direct link.

The trial version should let you use the program for 30 days. That’s the whole point of the trial. After this problem is solved, you can add your license (and you have 30 days to do it).

The previous sentence is valid if you cleaned up all remnants of all previous version, editions, build, and then deleted the possible remnant folders I already instructted to.

When you download the setup.exe for AIS (the current stable trial), you can right click on it and select properties. “Unblock it” if necessary (as already explained). Also, one of the tabs in the properties should contain a valid signature (certificate) of Avast Software (or Alwil Software).

If, for whichever reason, the trail version of AIS can’t be used or installed in your system, then download the Free edition of Avast. The reason is simple. If this problem is solved while using the Free edition, it will be easier to upgrade to AIS eventually. It would be better to install the Free edition, rather than to have no protection at all.

Please follow the instructions already given before (in previous posts) and report back.

37

ady4um: I really don’t get your first paragraph below. Are you talking about the screenshots I attached for essexboy? I truly have no idea whatsoever what you are talking about. What I was trying to show essexboy was that if I right click an item in my Start menu or under All Programs there, I still have my “Run as administrator” item in the context menu. If I click an item from within my C drive, or on my desktop, that item is not there. So I guess I’m still not understanding.

Please be assured that I so much appreciate your sticking with me here and trying to help, but I guess I’m not one to just walk blindly into the water and hope I’ll float. Are you so sure about this AIS trial version? I initially installed the trial version and I used it up. When I finally made the purchase, I had exhausted my 30-day trial.

I wish someone would step in here and help ady4um explain things to me. Apparently I AM NOT getting some things, and bless his heart, I think he is getting frustrated with me.

essexboy, have you nothing more to say about your request for screenshot of my context menu?

38

Yes, I was referring to the picture for essexboy, but also to previous posts from you.

My point was that “folders” are not being shown in those pictures. You seemed to think (from you own previous posts) that if you select a “folder”, you can scan it with its contents, but when you select a certain type of files (like executable files) inside the same folder, the context menu for Avast is not reacting (or at least not showing you any reaction).

What you though are “real” folders, according to your pictures are “shortcuts to folders”.

At this point, that clarification is not so important. This should be corrected for any type of file or folder.

Now, about the AIS setup, yes I am sure. My instructions were for you to completely remove all remnants of all possible Avast editions and versions (by using the removal utility several times under Windows Safe Mode, and then by manually deleting any relevant folder that may be left behind).

So, the 30 days limit is gone. You are supposed to be starting from scratch. If installing AIS says you have no time left, then there is some remnant still there.

But, I also gave you an alternative, just so we can solve this problem, or at least to find out if this is related to some Avast glitch, or to some Windows registry problems, or if you have / had some malware causing this. The alternative is to download the Free edition (not AIS).

The rest of the instructions remains the same. After the final reboot of my previous instructions (some posts above), you should have the Free edition of Avast, stable version 6.0.1367, and we hope that the context menu will work “everywhere and anywhere”.

After getting to such success (whether by this method or by eliminating whichever the problem is), it will be much easier to install AIS over the Free edition (the new AIS 6.0.1367 is prepeared for that), insert your license and be secured.

I hope I was clearer now.

39

I still don’t get it. To me, the folders I create are by right clicking my desktop and selecting “New Folder” – well, they are real folders. Perhaps in the computer world, they are not technically real folders. Thing is, I agree with you. I don’t think it makes any difference.

I will have to attempt this removal/reinstall of Avast tomorrow as I just don’t have what it takes anymore today.

I’m half beginning to thing there is some kind of registry problem, but I really don’t know where to go for help. I live 100 miles from the nearest computer shop so it’s not like I can load it up, run uptown and drop it off.

Thanks for your patience and help. Have a good one. I’ll check in tomorrow.

40

You will not get the run as admin on the second screen shot as a folder is selected rather that a file - Other wise the menu seems OK

I will have a root around my registry and see what it should say