I’m using Windows XP SP2 and Outlook Express.
I have Avast 4.6 763. I don’t know how it has happened, but for a few days I can not send any e-mail. I always get this message:
The connection to the server has failed. Account: ‘home-bytebuster’, Server: ‘127.0.0.1’, Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E :
I tried to restart my PC, use mailwizard. What I have noticed is that when I use the mailwizard to automatically remove protection, it seems like that it doesn’t work. If I restart the mailwizard it still comes back with the same settings. Set up the protection manually option is always grey, so I can not use it. When I check my e-mail accounts I still see there 127.0.0.1 on SMTP settings. I have tried everything that I can think of and looked at the old post here, but no solution. Can someone help me to solve this problem?
Which firewall do you use?
Is C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe allowed to connect?
Mail Wizard can’t be used with Windows XP. Better, it is not necessary. It’s only for Windows 98\Me.
For XP, the scanning is transparently, set your email as you don’t have avast scanning them.
If you disable avast antivirus, can you send/receive emails?
You shouldn’t need to run the Mail Protection Wizard (MPW) with Win XP it should be completely transparent, your email account settings so be as they were previously without the 127.0.0.1 and changed server details.
Run the MPW again and select remove protection, that should reverse the settings or you will have to manually restore the email account settings.
When you have done that ensure that firewall allows access to ashMaiSv.exe, avast! email scanner.
I tried the same thing, but I’m not sure if my e-mails are getting checked or not because I don’t see any clean or infected note of AVAST in the e-mails that I send or receive.
You need to set the email account settings back to as they would be if avast wasn’t installed using one of the two suggestions I made.
I tried the same thing, but I'm not sure if my e-mails are getting checked or not
Are you now able to use your email, if you have set things back to as they should be can you connect to collect/send your email ?
Does the avast icon rotate when you are receiving email ?
Have you set it up to have a clean note inserted in POP (received) and SMTP (sent) ?
Do the headers of contain something like this ? :
X-Antivirus: avast! (VPS 0608-0, 20/02/2006), Inbound message
X-Antivirus-Status: Clean
Check the Internet Mail provider, Last Scanned:, Scanned Count:, these should change if your email is being scanned. So you now have more ways to check if your email is being scanned than you can shake a stick at.
I don’t know what did mess with the settings of my e-mail and AVAST but I have discovered that the problem was the AVAST server. Something has stopped the server. I have realized it when I checked the running services. It was not starting and set on manual. The last thing that I have done with my PC is to upgrade my Mailwasher Pro and install MS Windows Defender. I don’t know if they have something to do with this. I have 3 virus scanners on my PC and two of them are running; AVAST & NOD32 without any problem. The other one is Trend Micro which came with System Suite 6, but I use it manually. I have checked my whole PC from top to bottom 3 timed but nothing strange has been found. I’m using a firewall on my router so this shoud be no problem and I don’t think that someone has hacked my PC. I can’t understand what caused this problem. ???
Anyway, now it is working.
Greetings and cheers
ByteBuster
Multiple AVs, especially resident ones don’t simply provide greater protection, they provide greater likelihood of conflict and ashServ.exe (normal setting would be service automatic start, not disabled or Manual) not running could be one of the consequences. When you install avast if it detects the presence of another resident AV it is likely that it doesn’t fully install to avoid conflict.
We try to keep avatar images at 100 X 100 for those using low resolution monitors or systems, you can use this one or select another one.
Sorry I didn’t know about the avatar size limit; thanks. I have been using AVAST and NOD32 together more then two months and I had no problems. After installing AVAST and NOD32 I got problem with the AV scanner of System Suite Pro 6 which uses the AV scanner of Trend Micro, but it doesn’tscan outgoing e-mails ( as far as I know) that is why I looked for an AV scanner to scan also my out going e-mails. The other problem I had with it was time to time it was ffreezing while checking the e-mail and then I couldn’t receive any e-mail. I had to restart the e-mail scanner. Other disadvantage is that it needs user attention to download the virus update. I don’t have these problems with AVAST and NOD32 and they work very well together.
Don’t worry about the avatar too much, the few rules we have aren’t at first obvious, there is a button on the top of every page ‘Policy,’ although it mentions size it doesn’t give specifics but we try to keep to close to the 100X100.
do not use large pictures in signatures or avatars (mind other users who might have weaker connection and smaller display resolution)
Yes, NOD32 does seem to be somewhat more polite than many other AVs about co-existing with another AV.
When you first mentioned server, I took it as ashServ.exe, but you may well have been talking abut the Internet Mail provider ashMaiSv.exe (avast! email scanner), is that the case ?
If so that service should be on manual by default.
I’m very surprised you get it… These two residents are usually incompatible. You could only use NOD32 as a backup (second, non-resident) scanner.
But, other antivirus are better for this purpose (being the non-resident): Bitdefender, F-Prot (DOS), AVG and Clam. Antivir is not more an option for that.
Someday, when you least expect it, you might find that your computer is infected … though I hope this does not happen. If so, it will most likely be the fault of having 2 av services running at the same time which will often cause conflicts you do not realize. These conflicts will allow the infection. In this case, more is not better … but is the opposite.
You would do well to take Tech’s advice in his above post.
For that eventuality or any other unrecoverable error/crash, a good back-up/recovery strategy is worth its weight in gold, certainly in what I paid for my Drive Image software.
