system
1
Hi
I asked a question from avast support but an auto reply service told me you don’t have any license
I just bought a license from a resller taday
And let’s be honest
Before that, i was using avast with licenses that are in the internet
And now i’ve bought a license from a reseller in Russia
I used it on the avast while i was using avast with the license that i had found in the internet
Maybe it is because of this error
I can send you license and sales slip if you want
I have connected to my account with avast internet security
Try this:
Clean Install of Avast:
https://goo.gl/4Ptzkf
system
3
Thanks
Gonna see if it works
system
4
I Think it’s gonna work
I asked a question from support and i haven’t recieved the “you don’t have any license…” mail yet for( 4 hour)
Thank you 
system
6
I recieved that mail
The problem is not resolved yet
moroni
7
Hi Amir,
There is no any licence registered for your email address. Is the licence you purchased listed under your Avast account?
PS: Please do not send malware samples to support but follow the steps indicated here https://www.avast.com/faq.php?article=AVKB258#artTitle
system
8
No it is not listed
I haven’t bought it from avast site
I bought it from a reseller from Russia
Because you don’t have any partner in Iran
I can send you the license and sale slip if you want
moroni
9
It is not needed. If the license is not listed under your account then it is not a legitimate sale. Even licenses sold by resellers are listed in the Avast account. I am not blaming you at all as I understand that you purchased the license from what you maybe thought it was a real reseller, just trying to make clear why you receive the message from the support system.
Let me see what I can do for you
system
10
Oh, It wasn’t a real reseller?! 
Asyn
13
Be patient, it’s weekend.
moroni
15
Sorry, I am not able to help you with the license
system
16
Thank you so much :-
For trying to help me
