Problem with the license

system · 2017-03-21T17:44:47.000Z

Hi
I asked a question from avast support but an auto reply service told me you don’t have any license
I just bought a license from a resller taday
And let’s be honest
Before that, i was using avast with licenses that are in the internet
And now i’ve bought a license from a reseller in Russia
I used it on the avast while i was using avast with the license that i had found in the internet
Maybe it is because of this error
I can send you license and sales slip if you want
I have connected to my account with avast internet security

bob3160 · 2017-03-21T23:50:12.000Z

Try this:

Clean Install of Avast:
https://goo.gl/4Ptzkf

system · 2017-03-22T06:32:15.000Z

Thanks
Gonna see if it works

system · 2017-03-22T19:52:35.000Z

I Think it’s gonna work
I asked a question from support and i haven’t recieved the “you don’t have any license…” mail yet for( 4 hour)
Thank you

bob3160 · 2017-03-22T20:55:20.000Z

Amir hosein post:4:

I Think it’s gonna work
I asked a question from support and i haven’t recieved the “you don’t have any license…” mail yet for( 4 hour)
Thank you

Your welcome.

system · 2017-03-23T05:51:05.000Z

I recieved that mail
The problem is not resolved yet

moroni · 2017-03-23T06:54:20.000Z

Hi Amir,

There is no any licence registered for your email address. Is the licence you purchased listed under your Avast account?

PS: Please do not send malware samples to support but follow the steps indicated here https://www.avast.com/faq.php?article=AVKB258#artTitle

system · 2017-03-23T07:15:23.000Z

moroni post:7:

Hi Amir,

There is no any licence registered for your email address. Is the licence you purchased listed under your Avast account?

PS: Please do not send malware samples to support but follow the steps indicated here https://www.avast.com/faq.php?article=AVKB258#artTitle

No it is not listed
I haven’t bought it from avast site
I bought it from a reseller from Russia
Because you don’t have any partner in Iran
I can send you the license and sale slip if you want

moroni · 2017-03-23T07:23:15.000Z

It is not needed. If the license is not listed under your account then it is not a legitimate sale. Even licenses sold by resellers are listed in the Avast account. I am not blaming you at all as I understand that you purchased the license from what you maybe thought it was a real reseller, just trying to make clear why you receive the message from the support system.

Let me see what I can do for you

system · 2017-03-23T07:27:31.000Z

moroni post:9:

It is not needed. If the license is not listed under your account then it is not a legitimate sale. Even licenses sold by resellers are listed in the Avast account. I am not blaming you at all as I understand that you purchased the license from what you maybe thought it was a real reseller, just trying to make clear why you receive the message from the support system.

Let me see what I can do for you

Oh, It wasn’t a real reseller?!

system · 2017-03-23T07:28:25.000Z

moroni post:9:

Let me see what I can do for you

Thank you so much

system · 2017-03-25T07:52:31.000Z

moroni post:9:

It is not needed. If the license is not listed under your account then it is not a legitimate sale. Even licenses sold by resellers are listed in the Avast account. I am not blaming you at all as I understand that you purchased the license from what you maybe thought it was a real reseller, just trying to make clear why you receive the message from the support system.

Let me see what I can do for you

Any update?

Asyn · 2017-03-25T07:53:40.000Z

Amir hosein post:12:

Any update?

Be patient, it’s weekend.

system · 2017-03-25T08:18:00.000Z

Asyn post:13:

Amir hosein post:12:

Any update?

Be patient, it’s weekend.

Yes, you are right

moroni · 2017-03-27T15:00:03.000Z

Sorry, I am not able to help you with the license

system · 2017-03-27T15:07:35.000Z

moroni post:15:

Sorry, I am not able to help you with the license

Thank you so much :-
For trying to help me

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