Problem with update

General Topics
1

Hi guys,

sorry if i bother you but since a while my computer has a problem with connacting to avast (at
least that’s what i think the problem is…) I’ve made a printscreen and i’ll post it here:

First message:

http://i183.photobucket.com/albums/x316/saskia-21/avastmessage.jpg

Which means as much as: there appeared a problem while ’ updating’

If i click on it, it ask for permission to continue, so i continue, then message 2 appears:

http://i183.photobucket.com/albums/x316/saskia-21/avastmessage2.jpg

Which means: Last occured fault: couldn’t login on download935.avast.com

The number behind download changes every time…

Does anyone know what to do? As far as i know i didn’t change anyhing in my laptop and
i’m the only one using it

Thanks so much!

2

This looks like firewall blocking.

What is your firewall ?
Does it allow avast.setup internet access ?

  • If it does delete the entry for it and do a manual update, this will force the firewall to ask permission again.

What is your connection method, dial-up or broadband ?
This occasionally happens to me as I disconnect or the connection drops before the update is done.

3

How do i see what my firewall is? I looked it up and it says Windows Friewall, but i also have Spybot Search and Destroy,though i never really did anything with it.

I have a wireless internet connection, don’t know how else to discibe it, as i’m bad atcomputers… :S Sorry if this doesn’t help much.
The internet connection takes a while to start up, so maybe it’s the problem you said…

4

If you check the Control Panel, Security Center,that shows what firewall you are using. However if you don’t know it is more likely to be the windows firewall (which version of windows are you using ?) which either doesn’t check outbound connections or that is disabled by default (Vista firewall).

Can you use the manual update, right click the avast ‘a’ icon, select Updating, iAVS Update, does that work ?

If so it may be what you say the connection takes a while to start up, you can then delay the avast update check. I will show you how to do that if the manual update works.

5

Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

6

11.01.2009 18:46:46.000 1231696006 general Started: 11.01.2009, 18:46:46
11.01.2009 18:46:46.000 1231696006 general Running setup_av_pro-4cd (1229)
11.01.2009 18:46:46.000 1231696006 system Operating system: Windows Vista ver 6.0, build 6001, sp 1.0 [Service Pack 1]
11.01.2009 18:46:46.000 1231696006 system Memory: 69% load. Phys:157240/513468K free, Page:242768/1530124K free, Virt:2028752/2097024K free
11.01.2009 18:46:46.000 1231696006 system Computer WinName: PC_VAN_EIGENAAR
11.01.2009 18:46:46.000 1231696006 system Windows Net User: PC_van_Eigenaar\Eigenaar
11.01.2009 18:46:46.000 1231696006 general Cmdline: /refresh /noreboot /updatevps /silent /progress
11.01.2009 18:46:46.000 1231696006 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
11.01.2009 18:46:46.000 1231696006 general Old version: 4cd (1229)
11.01.2009 18:46:46.000 1231696006 system Using temp: C:\Users\Eigenaar\AppData\Local\Temp_av_proI.tm~a04348 (2610M free)
11.01.2009 18:46:46.000 1231696006 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
11.01.2009 18:46:46.000 1231696006 system Installed in: C:\Program Files\Alwil Software\Avast4 (2610M free)
11.01.2009 18:46:46.000 1231696006 internet SYNCER: Type: use IE settings
11.01.2009 18:46:46.000 1231696006 internet SYNCER: Auth: another authentication, use WinInet
11.01.2009 18:46:46.000 1231696006 package Part prg_av_pro-4cd is installed
11.01.2009 18:46:46.000 1231696006 package Part vps-9011100 is installed
11.01.2009 18:46:46.000 1231696006 package Part news-4b is installed
11.01.2009 18:46:46.000 1231696006 package Part setup_av_pro-4cd is installed
11.01.2009 18:46:46.000 1231696006 package Part jrog-48 is installed
11.01.2009 18:46:46.000 1231696006 general Old version: 4cd (1229)
11.01.2009 18:46:50.000 1231696010 file SetExistingFilesBitmap: 1053->153->153
11.01.2009 18:46:50.000 1231696010 general GUID: e2f006fc-3fac-432f-88ed-60363f9a7c03
11.01.2009 18:46:50.000 1231696010 general Entering:UpdateInstallPackages
11.01.2009 18:46:50.000 1231696010 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
11.01.2009 18:46:50.000 1231696010 package LoadPartInfo: jrog = jrog-98 returned 00000000
11.01.2009 18:46:50.000 1231696010 package LoadPartInfo: news = news-4b returned 00000000
11.01.2009 18:46:50.000 1231696010 package LoadPartInfo: program = prg_av_pro-510 returned 00000000
11.01.2009 18:46:50.000 1231696010 package LoadPartInfo: setup = setup_av_pro-510 returned 00000000
11.01.2009 18:46:50.000 1231696010 package LoadPartInfo: vps = vps-9011100 returned 00000000
11.01.2009 18:46:50.000 1231696010 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
11.01.2009 18:46:50.000 1231696010 package LoadPartVpu: Loading ‘part-prg_av_pro-4cd.vpu’ returned 00000000
11.01.2009 18:46:50.000 1231696010 package LoadPartVpu: Loading ‘part-vps-9011100.vpu’ returned 00000000
11.01.2009 18:46:50.000 1231696010 package LoadPartVpu: Loading ‘part-news-4b.vpu’ returned 00000000
11.01.2009 18:46:50.000 1231696010 package LoadPartVpu: Loading ‘part-setup_av_pro-4cd.vpu’ returned 00000000
11.01.2009 18:46:50.000 1231696010 package WARN:LoadPartVpu ended on no pInfo
11.01.2009 18:46:50.000 1231696010 package LoadPartVpu: Loading ‘part-jrog-48.vpu’ returned 00000000
11.01.2009 18:46:50.000 1231696010 package FilterOutExistingFiles: 153 & 153 = 0
11.01.2009 18:46:50.000 1231696010 package FilterOutExistingFiles: 153 & 153 = 0
11.01.2009 18:46:50.000 1231696010 package IsFullOkay: vps-9011100.vpu - is okay
11.01.2009 18:46:50.000 1231696010 package IsFullOkay: vpsm-9011100.vpu - is okay
11.01.2009 18:46:50.000 1231696010 package ArePartsInstallable: 1
11.01.2009 18:47:12.000 1231696032 package vps: updated [9011100]
11.01.2009 18:47:12.000 1231696032 file Fix security on: C:\Program Files\Alwil Software\Avast4*.*
11.01.2009 18:47:14.000 1231696034 file Fix security on: C:\Program Files\Alwil Software\Avast4\DUTCH*.*
11.01.2009 18:47:14.000 1231696034 file Fix security on: C:\Program Files\Alwil Software\Avast4\DUTCH\HELP*.*
11.01.2009 18:47:14.000 1231696034 file Fix security on: C:\Program Files\Alwil Software\Avast4\DUTCH\HtmlData*.*
11.01.2009 18:47:14.000 1231696034 file Fix security on: C:\Program Files\Alwil Software\Avast4\images*.*
11.01.2009 18:47:14.000 1231696034 system RemoveFileAcess(C:\Windows\system32\OleAcc.dll), SetNamedSecurityInfo returned 0x00000005
11.01.2009 18:47:14.000 1231696034 system RemoveFileAcess(C:\Windows\system32\psapi.dll), SetNamedSecurityInfo returned 0x00000005
11.01.2009 18:47:14.000 1231696034 package Transferred: files 0, bytes 0, time 0 ms
11.01.2009 18:47:14.000 1231696034 package Retries: total 0, files 0, servers 0
11.01.2009 18:47:14.000 1231696034 file NeedReboot=false
11.01.2009 18:47:14.000 1231696034 general Return code: 0x20000000 [Something done]
11.01.2009 18:47:14.000 1231696034 general Stopped: 11.01.2009, 18:47:14

Okay, so it are not 300-350 lines, but after the advice of DavidR it changed i guess… Tech, do i really need to post all those lines?

7

The last ones… The part you’ve posted are ok…

8

http://i183.photobucket.com/albums/x316/saskia-21/resultavast.jpg

I guess it really worked, it says it ‘updated vps’ and downloaded 6 files, which i think helped a lot :stuck_out_tongue:

Thank you!

9

Which is your avast version? 4.8.1229? It’s an old one, update your program (not only the database).

10

Will update asap, but the problem is solved so far? Now the red-thingie won’t appear anymore?

You never can be too carefull :wink:

11

Well, the problem shouldn’t be there… in newer versions it is not there for sure…

12

Well, it again is showing the red warning box like before, how do i update without the green box telling me?

The red box didn’t show since the last time i posted here… But i didn’t do my update yet, so that might be the problem

13

It has been 2 or 3 days since you were advised to update the program. Why have you not?

Please update the avast program.

Right click the “a” ball > mouse over Updating > click on Program Update

14

You’re using an old avast version… please update following Charley’s instructions.

15

While updating avast to the latest version is an excellent idea there is nothing in recent updates that is going to fix the basic problem here that David alluded to in an earlier post.

If so it may be what you say the connection takes a while to start up, you can then delay the avast update check. I will show you how to do that if the manual update works.

Hopefully David will notice your continuing problem and give the advice he referred to.

16

Do you want to delay avast updates on booting/login?
To delay the update of avast into a permanent internet connection (DSL) you can change the value AlwaysConnectedWaitSeconds into avast4.ini file. Details on ‘Settings’ in my signature.

17

Thanks for the reminder Alan, I will expand on Tech info.

@ saskia
You need to edit (using notepad) the [InetWD] section of the C:\Program Files\Alwil Software\Avast4\Data\avast4.ini file and add the following line (depending on your connection type I’m guessing it is broadband):

Broadband connections, add this line: AlwaysConnectedWaitSeconds=120

[InetWD] AlwaysConnectedWaitSeconds=120
When complete save the changes, avast's self-defence module will ask for confirmation, etc. answer Yes.

The figure is seconds and the above equates to two minutes, you could try that and adjust upwards if required, 180, 240, etc.

18

i’ve got wireless internet, that’s not the same as broadband is it?
Sorry if i sound stupid, but you know: girls and computers… Just isn’t my thing.

19

Yes, it is.

20

It isn’t totally correct wireless=WiFi it isn’t your Internet connection, is a data transfer protocol, that connects to the router/hub, etc. and that connects to the internet. However those Routers/Hubs are connecting to the internet using either Broadband or Cable

See http://www.tfd.com/wifi and
http://en.wikipedia.org/wiki/Wi-Fi.