Problem with update

[system]

Hi Guys,
I have a problem with update my avast! 4.8 Home Edition since a few days. When update automatically, I got form:

http://toya.net.pl/~kwgc/error1.jpg

It means: Access denied

After I click OK, the next is:

http://toya.net.pl/~kwgc/error2.jpg

It means: Information about last update - Last error: Access denied

Manual updates returns the same error.

Some data You need:
Avast! 4.8 HE Compilation 4.8.1335
VPS compilation: 2009-04-01
VPS version: 090401-0

System info:
Windows XP Professional with SP3
CPU AMD Athlon, 1033 MHz (7.5 x 138)
RAM 384 MB (PC2100 DDR SDRAM)
HDD Partition:
C: NTFS 8189MB 35% Free
D: NTFS 29972MB 66% Free
E: NTFS 40959MB 80% Free
F: NTFS 35356MB 58% Free

Avast instaled on D:\Program Files
Windows Firewall is disabled, I have not other firewall.

This is a log after manual update:

06.04.2009 01:19:55 general: Started: 06.04.2009, 01:19:55
06.04.2009 01:19:55 general: Running setup_av_pro-537 (1335)
06.04.2009 01:19:55 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Dodatek Service Pack 3]
06.04.2009 01:19:55 system: Memory: 76% load. Phys:90360/392632K free, Page:859800/1270048K free, Virt:2068960/2097024K free
06.04.2009 01:19:55 system: Computer WinName: DOMEK-PVY2M1GTZ
06.04.2009 01:19:55 system: Windows Net User: DOMEK-PVY2M1GTZ\Czapki
06.04.2009 01:19:55 general: Cmdline: /downloadpkgs /noreboot /silent /progress
06.04.2009 01:19:55 general: DldSrc set to inet
06.04.2009 01:19:55 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
06.04.2009 01:19:55 general: Old version: 537 (1335)
06.04.2009 01:19:55 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
06.04.2009 01:19:55 system: Using temp: F:\Temp_av_proI.tm~a01424 (20653M free)
06.04.2009 01:19:55 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.04.2009 01:19:55 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
06.04.2009 01:19:55 system: Computer DnsName: domek-pvy2m1gtz
06.04.2009 01:19:55 system: Computer Ip Addr: 77.237.4.104
06.04.2009 01:19:55 system: Installed in: d:\Program Files\Alwil Software\Avast4 (19646M free)
06.04.2009 01:19:56 internet: SYNCER: Type: use IE settings
06.04.2009 01:19:56 internet: SYNCER: Auth: another authentication, use WinInet
06.04.2009 01:19:56 package: Part prg_av_pro-537 is installed
06.04.2009 01:19:56 package: IsInstalledPartVpuOkay: d:\Program Files\Alwil Software\Avast4\Setup\part-vps-9040500.vpu does not exist
06.04.2009 01:19:56 package: Part vps-9040501 was guessed as installed
06.04.2009 01:19:56 package: Part news-4f is installed
06.04.2009 01:19:56 package: Part setup_av_pro-537 is installed
06.04.2009 01:19:56 package: IsInstalledPartVpuOkay: d:\Program Files\Alwil Software\Avast4\Setup\part-jrog-ee.vpu does not exist
06.04.2009 01:19:56 package: Part jrog-f2 was guessed as installed
06.04.2009 01:19:56 general: Old version: 537 (1335)
06.04.2009 01:19:58 file: SetExistingFilesBitmap: 1055->155->155
06.04.2009 01:19:58 general: GUID: e6824db7-a268-445e-9d4b-3d04f55070b1
06.04.2009 01:19:59 general: Server definition(s) loaded for ‘main’: 266 (maintenance:0)
06.04.2009 01:19:59 general: SelectCurrent: selected server ‘Download648 AVAST Server’ from ‘main’
06.04.2009 01:19:59 internet: SYNCER: Type: use IE settings
06.04.2009 01:19:59 internet: SYNCER: Auth: another authentication, use WinInet
06.04.2009 01:19:59 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
06.04.2009 01:19:59 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
06.04.2009 01:19:59 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
06.04.2009 01:19:59 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
06.04.2009 01:19:59 general: progress thread start
06.04.2009 01:19:59 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
06.04.2009 01:20:01 internet: Used server: http://download648.avast.com/iavs4x
06.04.2009 01:20:02 general: Server definition(s) loaded for ‘main’: 266 (maintenance:0)
06.04.2009 01:20:02 general: SelectCurrent: selected server ‘Download911 AVAST Server’ from ‘main’
06.04.2009 01:20:02 internet: SYNCER: Type: use IE settings
06.04.2009 01:20:02 internet: SYNCER: Auth: another authentication, use WinInet
06.04.2009 01:20:02 internet: Used server: http://download911.avast.com/iavs4x
06.04.2009 01:20:02 package: LoadProductVpu: d:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
06.04.2009 01:20:02 package: LoadPartInfo: jrog = jrog-f2 returned 00000000
06.04.2009 01:20:02 package: LoadPartInfo: news = news-4f returned 00000000
06.04.2009 01:20:02 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
06.04.2009 01:20:02 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
06.04.2009 01:20:02 package: LoadPartInfo: vps = vps-9040501 returned 00000000
06.04.2009 01:20:02 package: LoadProductVpu: d:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
06.04.2009 01:20:02 general: Part of license key: W61367927H1400A0111
06.04.2009 01:20:03 package: FilterOutExistingFiles: 155 & 155 = 0
06.04.2009 01:20:03 package: IsFullOkay: vps-9040500.vpu - not okay (doesn’t exist)
06.04.2009 01:20:03 package: SetDownloadBits: vps setting 4 diffs to process
06.04.2009 01:20:03 package: IsFullOkay: vpsm-9040501.vpu - not okay (doesn’t exist)
06.04.2009 01:20:03 package: IsFullOkay: vpsm-9040501.vpu - not okay (doesn’t exist)
06.04.2009 01:20:03 package: SetFullAsMarked: Package vpsm set to 1
06.04.2009 01:20:03 package: IsFullOkay: jrog-f2.vpu - not okay (doesn’t exist)
06.04.2009 01:20:03 package: SetDownloadBits: jrog setting 24 diffs to process
06.04.2009 01:20:04 package: Packages before download
06.04.2009 01:20:04 package: Vpu: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040100.vpu, size: 23916385. md5: 30CB7BE7C732EDF01471AB42E3A40E4B, computemd5 returned 0x00000000, sig: 444986321D0AC30A06C2D3CCB3D7C4822CED5D9529AE97C45DCFCDDC65CBB669DD5D66480799C0EA returned 0x00000000
06.04.2009 01:20:04 package: Vpu: d:\Program Files\Alwil Software\Avast4\Setup\vpsm-9040100.vpu, size: 133. md5: 3C41BA28298A6B4ADFC6C206ED6FDC60, computemd5 returned 0x00000000, sig: 1D9C1E79FD13E0EB58B2F09A213D10664DDF97F738D2402A2BC7C6F339B89D2302C3A1E20D614B88 returned 0x00000000
06.04.2009 01:20:05 internet: Used server: http://download911.avast.com/iavs4x
06.04.2009 01:20:05 file: GetFileWithRetry: vps-9040200-9040100.vpu downloaded and verified
06.04.2009 01:20:05 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040200-9040100.vpu, returned 0x00000000
06.04.2009 01:20:07 package: PerformDiff: Ok
06.04.2009 01:20:08 internet: Used server: http://download911.avast.com/iavs4x
06.04.2009 01:20:08 file: GetFileWithRetry: vps-9040300-9040200.vpu downloaded and verified
06.04.2009 01:20:08 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040300-9040200.vpu, returned 0x00000000
06.04.2009 01:20:08 package: PerformDiff: Ok
06.04.2009 01:20:09 internet: Used server: http://download911.avast.com/iavs4x
06.04.2009 01:20:09 file: GetFileWithRetry: vps-9040400-9040300.vpu downloaded and verified
06.04.2009 01:20:09 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040400-9040300.vpu, returned 0x00000000
06.04.2009 01:20:09 package: PerformDiff: Ok
06.04.2009 01:20:10 internet: Used server: http://download911.avast.com/iavs4x
06.04.2009 01:20:10 file: GetFileWithRetry: vps-9040500-9040400.vpu downloaded and verified
06.04.2009 01:20:10 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040500-9040400.vpu, returned 0x00000000
06.04.2009 01:20:10 package: PerformDiff: Ok
06.04.2009 01:20:28 package: ERROR PerformPkgDiff: SaveFullPackage(d:\Program Files\Alwil Software\Avast4\Setup\vps-9040500.vpu) failed, error 0x00000005 (0)
06.04.2009 01:20:28 package: Vpu: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040500.vpu, size: 12582936. md5: C1A06AC5F21C2721167C6FF15CFCFFB1, computemd5 returned 0x00000000, sig: 00000000000000000000000000000000000000000000000000000000000000000000000000000000 returned 0x2000000B
06.04.2009 01:20:28 general: Err:Odmowa dostepu

Could You tell me, what can I do?
Greg.

[Lisandro]

Please check if the file C:\Program Files\Alwil Software\Avast4\Setup\servers.def is displayed correctly, it should contain [servers] on the first line.

You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder, disabling the avast self-defense module first.

How do you connect to internet, is it ADSL? And do you have other computers with working avast updates using the same connection?

Try to open avast settings - Update (Connections), press Proxy button, and select Direct connection, press OK to confirm. Then try to start iAVS update manually again.

[system]

Hi, Thank You for fast reply.
Unfortunately, it dosn’t work yet:

@Tech post:2

How do you connect to internet, is it ADSL? And do you have other computers with working avast updates using the same connection?

I connect by cable modem and HFC (Hybrid Fiber-Coax) LAN. Real speed I have is about 1024/700 kbps. I have one computer at this connection.

@Tech post:2

Try to open avast settings - Update (Connections), press Proxy button, and select Direct connection, press OK to confirm. Then try to start iAVS update manually again.

I’ve done. No result.

@Tech post:2

Please check if the file C:\Program Files\Alwil Software\Avast4\Setup\servers.def is displayed correctly, it should contain [servers] on the first line.
You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder, disabling the avast self-defense module first.

I replaced my servers.def by file You pointed. Error too. Below is the log after update effort:

06.04.2009 23:16:19 general: Started: 06.04.2009, 23:16:19
06.04.2009 23:16:19 general: Running setup_av_pro-537 (1335)
06.04.2009 23:16:19 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Dodatek Service Pack 3]
06.04.2009 23:16:19 system: Memory: 54% load. Phys:177912/392632K free, Page:911136/1270048K free, Virt:2068960/2097024K free
06.04.2009 23:16:19 system: Computer WinName: DOMEK-PVY2M1GTZ
06.04.2009 23:16:19 system: Windows Net User: DOMEK-PVY2M1GTZ\Czapki
06.04.2009 23:16:19 general: Cmdline: /downloadpkgs /noreboot /silent /progress
06.04.2009 23:16:19 general: DldSrc set to inet
06.04.2009 23:16:19 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
06.04.2009 23:16:19 general: Old version: 537 (1335)
06.04.2009 23:16:19 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
06.04.2009 23:16:19 system: Using temp: F:\Temp_av_proI.tm~a02356 (20650M free)
06.04.2009 23:16:19 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
06.04.2009 23:16:19 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
06.04.2009 23:16:19 system: Computer DnsName: domek-pvy2m1gtz
06.04.2009 23:16:19 system: Computer Ip Addr: 77.237.4.104
06.04.2009 23:16:19 system: Installed in: d:\Program Files\Alwil Software\Avast4 (19646M free)
06.04.2009 23:16:19 internet: SYNCER: Type: no proxy
06.04.2009 23:16:19 internet: SYNCER: Auth: no authentication
06.04.2009 23:16:19 package: Part prg_av_pro-537 is installed
06.04.2009 23:16:19 package: Part vps-9040600 is installed
06.04.2009 23:16:19 package: Part news-4f is installed
06.04.2009 23:16:19 package: Part setup_av_pro-537 is installed
06.04.2009 23:16:19 package: IsInstalledPartVpuOkay: d:\Program Files\Alwil Software\Avast4\Setup\part-jrog-f2.vpu does not exist
06.04.2009 23:16:19 package: Part jrog-f3 was guessed as installed
06.04.2009 23:16:19 general: Old version: 537 (1335)
06.04.2009 23:16:21 file: SetExistingFilesBitmap: 1055->155->155
06.04.2009 23:16:21 general: GUID: e6824db7-a268-445e-9d4b-3d04f55070b1
06.04.2009 23:16:22 general: Server definition(s) loaded for ‘main’: 266 (maintenance:0)
06.04.2009 23:16:22 general: SelectCurrent: selected server ‘Download757 AVAST Server’ from ‘main’
06.04.2009 23:16:22 internet: SYNCER: Type: no proxy
06.04.2009 23:16:22 internet: SYNCER: Auth: no authentication
06.04.2009 23:16:22 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
06.04.2009 23:16:22 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
06.04.2009 23:16:22 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
06.04.2009 23:16:22 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
06.04.2009 23:16:22 general: progress thread start
06.04.2009 23:16:22 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
06.04.2009 23:16:22 internet: HttpGetWinsock(http://download757.avast.com/iavs4x/servers.def.vpu.stamp)
06.04.2009 23:16:23 internet: Used server: http://download757.avast.com/iavs4x
06.04.2009 23:16:25 general: Server definition(s) loaded for ‘main’: 266 (maintenance:0)
06.04.2009 23:16:25 general: SelectCurrent: selected server ‘Download763 AVAST Server’ from ‘main’
06.04.2009 23:16:25 internet: SYNCER: Type: no proxy
06.04.2009 23:16:25 internet: SYNCER: Auth: no authentication
06.04.2009 23:16:25 internet: HttpGetWinsock(http://download763.avast.com/iavs4x/prod-av_pro.vpu.stamp)
06.04.2009 23:16:25 internet: Used server: http://download763.avast.com/iavs4x
06.04.2009 23:16:25 package: LoadProductVpu: d:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
06.04.2009 23:16:25 package: LoadPartInfo: jrog = jrog-f3 returned 00000000
06.04.2009 23:16:25 package: LoadPartInfo: news = news-4f returned 00000000
06.04.2009 23:16:25 package: LoadPartInfo: program = prg_av_pro-537 returned 00000000
06.04.2009 23:16:25 package: LoadPartInfo: setup = setup_av_pro-537 returned 00000000
06.04.2009 23:16:25 package: LoadPartInfo: vps = vps-9040600 returned 00000000
06.04.2009 23:16:25 package: LoadProductVpu: d:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
06.04.2009 23:16:25 general: Part of license key: W61367927H1400A0111
06.04.2009 23:16:25 package: FilterOutExistingFiles: 155 & 155 = 0
06.04.2009 23:16:25 package: IsFullOkay: vps-9040600.vpu - not okay (doesn’t exist)
06.04.2009 23:16:26 package: SetDownloadBits: vps setting 5 diffs to process
06.04.2009 23:16:26 package: IsFullOkay: vpsm-9040600.vpu - not okay (doesn’t exist)
06.04.2009 23:16:26 package: IsFullOkay: vpsm-9040600.vpu - not okay (doesn’t exist)
06.04.2009 23:16:26 package: SetFullAsMarked: Package vpsm set to 1
06.04.2009 23:16:26 package: IsFullOkay: jrog-f3.vpu - not okay (doesn’t exist)
06.04.2009 23:16:26 package: SetDownloadBits: jrog setting 25 diffs to process
06.04.2009 23:16:26 package: Packages before download
06.04.2009 23:16:26 package: Vpu: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040100.vpu, size: 23916385. md5: 30CB7BE7C732EDF01471AB42E3A40E4B, computemd5 returned 0x00000000, sig: 444986321D0AC30A06C2D3CCB3D7C4822CED5D9529AE97C45DCFCDDC65CBB669DD5D66480799C0EA returned 0x00000000
06.04.2009 23:16:26 package: Vpu: d:\Program Files\Alwil Software\Avast4\Setup\vpsm-9040100.vpu, size: 133. md5: 3C41BA28298A6B4ADFC6C206ED6FDC60, computemd5 returned 0x00000000, sig: 1D9C1E79FD13E0EB58B2F09A213D10664DDF97F738D2402A2BC7C6F339B89D2302C3A1E20D614B88 returned 0x00000000
06.04.2009 23:16:26 internet: HttpGetWinsock(http://download763.avast.com/iavs4x/vps-9040200-9040100.vpu)
06.04.2009 23:16:28 internet: Used server: http://download763.avast.com/iavs4x
06.04.2009 23:16:28 file: GetFileWithRetry: vps-9040200-9040100.vpu downloaded and verified
06.04.2009 23:16:28 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040200-9040100.vpu, returned 0x00000000
06.04.2009 23:16:29 package: PerformDiff: Ok
06.04.2009 23:16:29 internet: HttpGetWinsock(http://download763.avast.com/iavs4x/vps-9040300-9040200.vpu)
06.04.2009 23:16:31 internet: Used server: http://download763.avast.com/iavs4x
06.04.2009 23:16:31 file: GetFileWithRetry: vps-9040300-9040200.vpu downloaded and verified
06.04.2009 23:16:31 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040300-9040200.vpu, returned 0x00000000
06.04.2009 23:16:31 package: PerformDiff: Ok
06.04.2009 23:16:31 internet: HttpGetWinsock(http://download763.avast.com/iavs4x/vps-9040400-9040300.vpu)
06.04.2009 23:16:33 internet: Used server: http://download763.avast.com/iavs4x
06.04.2009 23:16:33 file: GetFileWithRetry: vps-9040400-9040300.vpu downloaded and verified
06.04.2009 23:16:33 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040400-9040300.vpu, returned 0x00000000
06.04.2009 23:16:33 package: PerformDiff: Ok
06.04.2009 23:16:33 internet: HttpGetWinsock(http://download763.avast.com/iavs4x/vps-9040500-9040400.vpu)
06.04.2009 23:16:34 internet: Used server: http://download763.avast.com/iavs4x
06.04.2009 23:16:34 file: GetFileWithRetry: vps-9040500-9040400.vpu downloaded and verified
06.04.2009 23:16:34 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040500-9040400.vpu, returned 0x00000000
06.04.2009 23:16:34 package: PerformDiff: Ok
06.04.2009 23:16:34 internet: HttpGetWinsock(http://download763.avast.com/iavs4x/vps-9040600-9040500.vpu)
06.04.2009 23:16:36 internet: Used server: http://download763.avast.com/iavs4x
06.04.2009 23:16:36 file: GetFileWithRetry: vps-9040600-9040500.vpu downloaded and verified
06.04.2009 23:16:36 package: DldPackage: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040600-9040500.vpu, returned 0x00000000
06.04.2009 23:16:36 package: PerformDiff: Ok
06.04.2009 23:16:53 package: ERROR PerformPkgDiff: SaveFullPackage(d:\Program Files\Alwil Software\Avast4\Setup\vps-9040600.vpu) failed, error 0x00000005 (0)
06.04.2009 23:16:53 package: Vpu: d:\Program Files\Alwil Software\Avast4\Setup\vps-9040600.vpu, size: 12582936. md5: A103B2257084EA9B210F391A5AEA578D, computemd5 returned 0x00000000, sig: 00000000000000000000000000000000000000000000000000000000000000000000000000000000 returned 0x2000000B
06.04.2009 23:16:53 general: Err:Odmowa dostepu

Thanks for help in advance
Greg

[Lisandro]

@bereciarze post:3

06.04.2009 23:16:53 general: Err:Odmowa dostepu

Can you translate that for me?

[system]

Odmowa dostępu = Access denied
Greg

[Lisandro]

Strange… are you logged as an administrator?

Also, it would be good to scan your system. Some infections prevent the antivirus to update.
I suggest a full computer on-line scanning:
BitDefender
ESET NOD32
F-Secure

For detection-only, not cleaning:
Kaspersky
Trendmicro housecall