Update to the latest version (17.9.2322): https://forum.avast.com/index.php?topic=212045.0
Hi, you advise safe mode reinstall again? Cause I cannot update, this is the whole point :
Also I noticed that whereas Avast on the laptop that works properly offers to update once user interface pops up, the problematic one somehow does not offering scan instead. Manual update does not work. Could there be some malware preventing Avast from updating, even checking updates?
Yep, but with the latest version.
Hi, I installed the new version, but the problem remains. This time Avast has notified me that there is an update, but it cannot load it, I recorded it (Avast tries to download it for 5.5 min, then gives me an error):
Hi, I don’t speak your language, but you can ask here: https://forum.avast.com/index.php?board=28.0
Thank you for the link, I will try it!
Here is the translation of the error message at 5.52 in the video: https://www.screencast.com/t/UK2h0Y6KwF8
Last error: unknown error
Total time: 5.41
Download time:5.02
Files to load: 20 (0.00 kb)
Server: (on the screenshot data is in English)
Does it help explain the mistake?
Have you tried this:
https://www.howtogeek.com/164981/how-to-switch-to-opendns-or-google-dns-to-speed-up-web-browsing/
We tried this already, see replies 16-19.
Also I have a problem with the update. And also with product activation! And I do not have a free version! I have an Avast Premier! But I can not perform activation through either a key or a license file! I can not login to my account! It is the latest version of the program. The old one I deleted through safe mode! What did you do with the program? Before that, everything worked perfectly!
Yup, tried GoogleDNS and OpenDNS, same result
Just now Avast gave me this -
https://content.screencast.com/users/GKGO/folders/Jing/media/0acb05ca-bdec-4be7-aaaf-146e0e6d2608/2018-01-09_2146.png
What setup, I wonder?
Thank you good people! I read your instructions and performed them !!! Did not help!!! Are you kidding me? Why did I get these problems for my own money ?! For money!!! Not for free! I’m the user! I have been using your program for more than 10 years! I have to pay and install the program! And do not know the problems! Why was it necessary to create problems for users?
If I could take back the money, I would do so! And would no longer use your program! It is very unfortunate that you spoiled such a good product!
Contact support: https://support.avast.com/contact
This support link does not cater for free versions, right?
Yes, unfortunately, there’s no additional support (Email/Phone) for Avast Free.
Looks like I have only 2 options left: reinstall Windows (tons of time I do not have) or… use another Antivirus (which I do not at all want):-[