Problemas con Avast - Estas Desprotegido

Non-English Boards Espanol
1

Hola Amigos, tengo el Avast Pro hace poco tiempo y este fin de semana cuando ingrese a mi computador el icono del Avast aparece con una X blanca dentro de un circulo rojo y al abrir la aplicación me indica “Estas Desprotegido! el servicio en segundo plano de Avast no se está ejecutando Iniciar Ahora”

Presiono el Iniciar ahora se trata de instalar un archivo pero no sucede nada.

Trato de hacer una limpieza o actualización y me indica siempre “El servidor RPC está demasiado ocupado para completar esta operación”

Agradecere vuestra ayuda POR FAVOR…!!!

2

Hola Luis. Bienvenido al foro.

¿ Que Windows usas; Spk y bit ?
¿ Que version de Avast y como la instalastes ?
¿ Otros programas de seguridad activos ?

primero asegurate de not ener otro antivirus funcionando y si lo desinstalastes que hayas usado su correspondiente herramienta de desinstalacion: http://www.forospyware.com/t416176.html
Una de las razones que Avast! tiene problemas son los vestigios de otros antivirus mal desinstalados.

Trata reparando Avast:

Con XP:

Inicio > Panel de Control > Agregar y Quitar programas > selecciona avast! y clickea “Cambiar o Quitar”. Resalta “Reparar” y dale click a “Continuar”.

Con Vista, Win7, Win8.x:

Inicio > Panel de control > Programas & Caracteristicas > desinstalar programas > seleciona avast! y clickea “Desinstalar/ Cambiar”. Resalta “Reparar” y dale click a “Continuar”.

Reinicia cuando termine.

3

Tengo el mismo problema, me dice lo mismo y tampoco se arregla clicando, hice lo de reparar y también me da error, me pone esto:

09:17:12Infoinstcont[3768,3464]–
09:17:12Infoinstcont[3768,3464]2015/04/04 09:17:12 START: Avast installer/updater
09:17:12Infoinstup[3768,3464]Command: ‘“C:\Program Files\AVAST Software\Avast\setup\New\instup.exe” /control_panel /ga_code:0x6e11c06b081a7227 /instop:repair /wait’
09:17:12Infoinstup[3768,3464]CPU: Pentium(R) Dual-Core CPU E5500 @ 2.80GHz,2
09:17:12Infoinstup[3768,3464]OS: Windows 7 SP1 x64
09:17:12Infoinstup[3768,3464]Memory: 52% load. Phys:1974368/4157944K free, Page:4194303/4194303K free, Virt:4106824/4194176K free
09:17:12Infoinstup[3768,3464]DISKs: C:\ - 89GB free / 195GB total
09:17:12Infoinstup[3768,3464]DISKs: D:\ - 254GB free / 270GB total
09:17:12Infoinstup[3768,3464]Running module version: instup.exe - ‘10.2.2214.845’
09:17:12Infoinstup[3768,3464]Running module version: Instup.dll - ‘10.2.2214.845’
09:17:12Infosimutex[3768,3464]Checking for the mutex ownership.
09:17:12Infosimutex[3768,3464]The mutex is signaled. We are owners of the mutex.
09:17:12Infoinstup[3768,3464]Loading product state
09:17:12Infoinstup[3768,3464]Guid = 93351c4b-c224-42c6-9bef-05ebe96ed3a3, Created = unknown
09:17:12Infoinstup[3768,3464]Persistent Guid = 2ef4c2da-6f02-40e7-99c4-28366568dda6, Created = unknown
09:17:12Infoinstup[3768,3464]ProductId = ais
09:17:12Infoinstup[3768,3464]Edition = 2
09:17:12Infoinstup[3768,3464]Installed Part info:
09:17:12Infoinstup[3768,3464]Part ‘iex’ = ‘iex’, 3 (0x00000003), 20:18:59 19.03.2015
09:17:12Infoinstup[3768,3464]Part ‘jrog2’ = ‘jrog2’, 3327 (0x00000CFF), 20:18:59 19.03.2015
09:17:12Infoinstup[3768,3464]Part ‘program’ = ‘prg_ais’, 2214 (0x000008A6), 18:21:01 02.03.2015
09:17:12Infoinstup[3768,3464]Part ‘setup’ = ‘setup_ais’, 2214 (0x000008A6), 18:21:02 02.03.2015
09:17:12Infoinstup[3768,3464]Part ‘vps’ = ‘vps_win32’, 352524545 (0x15031901), 20:19:01 19.03.2015
09:17:12Infoinstup[3768,3464]Latest Part info:
09:17:12Infoinstup[3768,3464]Part ‘iex’ = ‘iex’, 3 (0x00000003), 09:53:34 21.03.2015
09:17:12Infoinstup[3768,3464]Part ‘jrog2’ = ‘jrog2’, 3330 (0x00000D02), 09:53:34 21.03.2015
09:17:12Infoinstup[3768,3464]Part ‘program’ = ‘prg_ais’, 2214 (0x000008A6), 18:21:01 02.03.2015
09:17:12Infoinstup[3768,3464]Part ‘setup’ = ‘setup_ais’, 2214 (0x000008A6), 18:21:02 02.03.2015
09:17:12Infoinstup[3768,3464]Part ‘vps’ = ‘vps_win32’, 352526592 (0x15032100), 09:53:35 21.03.2015
09:17:12Inforegistry[3768,3464]BackupFileToRegistry: file ‘C:\Program Files\AVAST Software\Avast\setup\setup.ini’ was successfully backed up to value ‘SetupIniBackup’.
09:17:12Infoinstup[3768,3464]Loading Proxy settings
09:17:12Infoinstup[3768,3464]Proxy-Type: ‘no proxy’
09:17:12Infoinstup[3768,3464]Proxy-Authorization: ‘no authentication’
09:17:12Infoinstup[3768,3464]Proxy-Port: ‘8080’
09:17:12Infoinstup[3768,3464]Proxy-Name: ‘’
09:17:12Infoinstup[3768,3464]Proxy-User: ‘’
09:17:12Infoinstup[3768,3464]Proxy-Pass: ‘???’
09:17:12Infopartinfo[3768,3464]SetInstalled: Part package part-iex-3.vpx is installed.
09:17:12Infopartinfo[3768,3464]SetInstalled: Part package part-jrog2-cff.vpx is installed.
09:17:12Infopartinfo[3768,3464]SetInstalled: Part package part-prg_ais-8a6.vpx is installed.
09:17:12Infopartinfo[3768,3464]SetInstalled: Part package part-setup_ais-8a6.vpx is installed.
09:17:12Infopartinfo[3768,3464]SetInstalled: Part package part-vps_win32-15031901.vpx is installed.
09:17:13Infoinstupcore[3768,3464]PkgLoadProductInfo: product GPB was successfully loaded.
09:17:13Infoguiwizard[3768,3464]Running module version: HTMLayout.dll - ‘3.3.2.169’
09:17:13Infoguiwizard[3768,3464]Loaded module version: C:\Program Files\AVAST Software\Avast\setup\New\HTMLayout.dll - ‘3.3.2.169’
09:17:13Infoguiwizard[3768,3464]Setup gui was successfully started.
09:17:13Infoinstupcore[3768,3464]Program Repair has started.
09:17:13Infopendingfileop[3768,3464]File added to transaction (‘C:\Program Files\AVAST Software\Avast\setup\InsD02A.tmp’ → ‘C:\Program Files\AVAST Software\Avast\setup\Instup.dll’, Autodetect)
09:17:13Infopendingfileop[3768,3464]File added to transaction (‘C:\Program Files\AVAST Software\Avast\setup\insD03A.tmp’ → ‘C:\Program Files\AVAST Software\Avast\setup\instup.exe’, Autodetect)
09:17:13Infopendingfileop[3768,3464]File added to transaction (‘C:\Program Files\AVAST Software\Avast\setup\HTMD04B.tmp’ → ‘C:\Program Files\AVAST Software\Avast\setup\HTMLayout.dll’, Autodetect)
09:17:14Noticepkgengine[3768,3464]CopySetupBinaries: skipping ‘HTMLayout.dll’ to be copied to original location.
09:17:14Infopendingfileop[3768,3464]File added to transaction (‘C:\Program Files\AVAST Software\Avast\setup\aswD07B.tmp’ → ‘C:\Program Files\AVAST Software\Avast\setup\aswOfferTool.exe’, Autodetect)
09:17:14Infopendingfileop[3768,3464]File added to transaction (‘C:\Program Files\AVAST Software\Avast\setup\avBD08B.tmp’ → ‘C:\Program Files\AVAST Software\Avast\setup\avBugReport.exe’, Autodetect)
09:17:14Noticepkgengine[3768,3464]CopySetupBinaries: skipping ‘avBugReport.exe’ to be copied to original location.
09:17:14Infopendingfileop[3768,3464]Commit: SuperMoveFile(‘C:\Program Files\AVAST Software\Avast\setup\InsD02A.tmp’, ‘C:\Program Files\AVAST Software\Avast\setup\Instup.dll’) successfully performed.
09:17:14Infopendingfileop[3768,3464]Commit: SuperMoveFile(‘C:\Program Files\AVAST Software\Avast\setup\insD03A.tmp’, ‘C:\Program Files\AVAST Software\Avast\setup\instup.exe’) successfully performed.
09:17:14Infopendingfileop[3768,3464]Commit: SuperMoveFile(‘C:\Program Files\AVAST Software\Avast\setup\HTMD04B.tmp’, ‘C:\Program Files\AVAST Software\Avast\setup\HTMLayout.dll’) successfully performed.
09:17:14Infopendingfileop[3768,3464]Commit: SuperMoveFile(‘C:\Program Files\AVAST Software\Avast\setup\aswD07B.tmp’, ‘C:\Program Files\AVAST Software\Avast\setup\aswOfferTool.exe’) successfully performed.
09:17:14Infopendingfileop[3768,3464]Commit: SuperMoveFile(‘C:\Program Files\AVAST Software\Avast\setup\avBD08B.tmp’, ‘C:\Program Files\AVAST Software\Avast\setup\avBugReport.exe’) successfully performed.
09:17:14Infoproductcond[3768,3464]IsNgSupported: IsAswVmmVirtualizationActive returned 0 (0x00000000) and true
09:17:14Infoproductcond[3768,3464]IsNgSupported: virtualization technology is available
09:17:14Infoproductcond[3768,3464]IsNgSupported: IsAswVmmVirtualizationActive returned 0 (0x00000000) and true
09:17:14Infoproductcond[3768,3464]IsNgSupported: virtualization technology is available
09:17:30Infoservers[3768,3464]Server definition(s) loaded for ‘C:\Program Files\AVAST Software\Avast\setup\servers.def’: 29 (maintenance:0)
09:17:30Infoservers[3768,3464]ChooseServer: selected server ‘Download t2727256 AVAST9 Server’ with current url ‘http://t2727256.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:30Infopackageinfo[3768,3464]IsFullOkay: iplugins-3.vpx - is okay (it exists and has valid signature)
09:17:30Infoservers[3768,3464]ChooseServer: selected server ‘Download l5159754 AVAST9 Server’ with current url ‘http://l5159754.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:30Noticepackageinfo[3768,3464]IsFullOkay: jrog2-cff.vpx - not okay (doesn’t exist)
09:17:30Noticepackageinfo[3768,3464]IsFullOkay: jrog2-cff.vpx - not okay (doesn’t exist)
09:17:30Infopackageinfo[3768,3464]SetFullAsMarked: Package jrog2 set to 1
09:17:30Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://l5159754.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 1
09:17:30Infoservers[3768,3464]ChooseServer: selected server ‘Download z9793081 AVAST9 Server’ with current url ‘http://z9793081.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:33Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://z9793081.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 2
09:17:33Infoservers[3768,3464]ChooseServer: selected server ‘Download g4800167 AVAST9 Server’ with current url ‘http://g4800167.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:35Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://g4800167.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 3
09:17:35Infoservers[3768,3464]ChooseServer: selected server ‘Download h3977477 AVAST9 Server’ with current url ‘http://h3977477.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:37Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://h3977477.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 4
09:17:37Infoservers[3768,3464]ChooseServer: selected server ‘Download l2344345 AVAST9 Server’ with current url ‘http://l2344345.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:39Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://l2344345.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 5
09:17:39Infoservers[3768,3464]ChooseServer: selected server ‘Download t8286799 AVAST9 Server’ with current url ‘http://t8286799.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:41Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://t8286799.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 6
09:17:41Infoservers[3768,3464]ChooseServer: selected server ‘Download d5947845 AVAST9 Server’ with current url ‘http://d5947845.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:43Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://d5947845.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 7
09:17:43Infoservers[3768,3464]ChooseServer: selected server ‘Download h3977477 AVAST9 Server’ with current url ‘http://h3977477.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:45Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://h3977477.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 8
09:17:45Infoservers[3768,3464]ChooseServer: selected server ‘Download s2833369 AVAST9 Server’ with current url ‘http://s2833369.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:48Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://s2833369.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 9
09:17:48Infoservers[3768,3464]ChooseServer: selected server ‘Download w1101708 AVAST9 Server’ with current url ‘http://w1101708.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:50Errordldwrap[3768,3464]GetFileWithRetry: An error 41225 (0x0000A109) [HTTP error] has occured when downloading a file from ‘http://w1101708.ivps9x.u.avast.com/ivps9x/jrog2-cff.vpx’. Next try: 10
09:17:50Infoservers[3768,3464]ChooseServer: selected server ‘Download x7303609 AVAST9 Server’ with current url ‘http://x7303609.ivps9x.u.avast.com/ivps9x’ of type ‘URL_TYPE_DOWNLOAD_VPS’.
09:17:52Errorpkgengine[3768,3464]DownloadPackage(download): ‘C:\Program Files\AVAST Software\Avast\setup\jrog2-cff.vpx’, ip: 178.60.128.152, has failed with code: 41225 (0x0000A109) [HTTP error]
09:17:52Errorpkgengine[3768,3464]UpdateVPXs: package jrog2 was not updated. Status: 41225 (0x0000A109) [HTTP error]

4

Hola Manuel. Bienvenido al foro.

Siempre es mejor abrir un topico propio que seguir en de otro usuario, no importa lo similar del problema, Y explicar que pasa y que procedimientos has hecho.

El log esta bien, pero solo mienbros de Avast sabran que ese error 0x0000A109 significa.

¿ Cual Avast estas tratando de usar y version ?
¿ Te funcionaba bien antes, desde cuando ?
¿ Cual era tu AV anterior ?
¿ Otros programas de seguridad activos ?
¿ Cual es tu cortafuego ?

Si la reparacion no arreglo Avast, puedes probar reinstalandolo limpiamente.

  1. Muy importante. Desinstalas todos los AVs que has tenido anteriormente con sus desinstaladores. Los encuentras aqui:

http://www.avast.com/es-ww/faq.php?article=AVKB11#artTitle o aqui http://www.forospyware.com/t416176.html

Una de las razones que Avast! tiene problemas son los vestigios de otros antivirus mal desinstalados.

  1. Baja y guarda avastclear.exe en tu computadora ( escritorio )

Esta herramienta es para asegurarnos una remocion completa de avast!

  1. Baja y guarda una copia fresca de tu Avast!. Tambien a tu escritorio o algun lugar donde puedas encontrarlo rapidamente.

http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

Si es pagado asegurate de tener la licencia a la mano

4.) Abre Avast > Opciones > Solucion de problemas > Desactiva el Modulo de Autodefensa.

5.) Desinstala Avast normalmente a traves de Windows " Agregar y Quitar Programas o Programas & Caracteristicas ". Si no pide reinicio, reinicia tu el ordenador.

Si no puedes completar el paso 5 no importa sigue con el paso 6

6.) Aunque hayas completado el paso 5 exitosamente es imprescindible hacer esto: Ejecuta avastclear.exe desde tu escritorio. Te pedira que lo ejecutes en Modo seguro. Acepta.

Como usar avastclear: http://www.infratech.es/avast/avast-uninstall.html

Instrucciones de como entrar en Modo seguro si avastclear falla entrar automaticamente
Como entrar en Modo Seguro manualmente y como usar avastclear:
http://www.avast.com/es-es/faq.php?article=AVKB10#idt_02

Por favor asegurate de seguir las instrucciones de avastclear cuidadosamente. Este removera cualquier archivo al que este dirigido Esta es la ruta que normalmente avast! se instala y la que usaras en avastclear como la primera ruta C:\Archivos de programa\AVAST Software Tambien tienes una segunda ruta que en XP seria C:\Documents and Settings\All Users\Datos de programa\AVAST Software y para Vista, Win 7, 8, y 8.1 seria C:\Datos de programa\AVAST Software

7.) Reinicia en modo normal y reinstala Avast! y reinicia nuevamente.

Nota. Se recomienda hacer una Instalacion Personalizada. Asi podras desactivar " Herramientas " en Avast que son pagados como GrimeFighter o SecureLine.

Avast 2015 trae una nueva technologia virtual llamada NG. Los primeros 10-20 minutos puede que use gran demanda de CPU y RAM mientras acondiciona el disco y el sistema. Por el momento solo se aplica a Win 7 y Win 8 y 8.1 que su hardware soporte virtualizacion.

Estate atento que puede que Avast! te ofresca Google Chrome y/o Dropbox. Si ya tienes Google Chrome, puede que te ofresca Google Drive. Si no lo quieres desmarca las casillas.

Suerte.