problems after upgrading

I received the warning that my computer was not secure, so I did the upgrade (which I assumed was free), and now nothing but problems. I have done a system restore, but it still shows it is unsecured and service has stopped. All of the shields are disabled and it won’t let me enable them. I have the free download, what could the problem be?

have you tried a new clean install?

System Restore at times can have unexpected repercussions, so a clean reinstall as Pondus suggests is advised.

  • Download the latest version of avast, 6.0.1000 http://files.avast.com/iavs5x/setup_av_free_eng.exe (English only) and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.

  • Download the avast! Uninstall Utility, aswClear5.exe find it here and save it to your HDD (it has uninstall tools for both 5.x and 6.0.x).

    1. Now uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 5.x if previously installed and then for 6.0, once complete reboot into normal mode.- 3. install the latest version, reboot.

I am having the exact same problem…program won’t re-start after System Restore.But I am using a ‘paid’ version. I would like to try David’s suggestion but I’m not sure what ‘Safe Mode’ is??

Anyone…?