Problems registering with Avast support

Avast Free Antivirus / Premium Security
1

Hi everybody,

I have been a long-time Avast free user who has just upgraded to pro. Unfortunately I have a problem and want to raise a support ticket so I registered with the helpdesk but I cannot login to the helpdesk at all using the username and password I supplied. I even hit the lost password button to retrieve my password in case I had mis-typed it during registration, but no, the email address & password were correct. Each and every time I try to login to submit a ticket, I get the invalid username/password message even though I am using copy and paste from the email sent by Avast in response to my “lost password”.

Aaarrrgh!!! I can’t find any way even to inform avast of this situation

Is anybody else in this situation? It is frustrating to say the least

2

so why not post your problem here ?

3

thanks, I have done so, but am miffed that I can’t use official channels :-\

4

@sebrakene: actually here is the best place to get help. u can get help from both experienced users and Avast team ppl.

whereas the support ticket only allows Avast developers to help u :wink:

5

as he say in reply #2 he already have…

and case seems solved http://forum.avast.com/index.php?topic=96770.0

6

i know, just making a comparison to the official channel, which is support ticket. but of course hes free to choose which he prefers :slight_smile: