problems reinstalling Avast after eliminating Malware - virus

Viruses and worms
1

hello:
I got a link to reinstall avast! Internet Security 5.0 (3 PCs, 3
years.
When I tried to instal it it said that " there was an error while
completing the set up process"

when I look at the set up log at the end it says :
general : stopped : return code: 0x00000003 The system can not find the
path specified
general: stopped

What can I do?.
I’m trying to reisntall the program after I got a nasty malware that
completely paralized my computer.One of those security Tools.
Someone fix it and got rid of the virus
but avast was gone when I got my computer back.
Could that be the reason I can’t install it now?

Thanks

2

Try do total Delete all Avast file on the pc and Then Restart and Try install agin?

3

As far as I see there is no avast files, could they be hidden, where do I look for them?
As you can see i don’t know a lot about this stuff
Thanks

4

try run this one

http://public.avast.com/~forejt/aswClear.exe

5

thnaks for yourhelp, I really appreciate it.
Whayt is that link for, to find the files?
please forgive my ignorance in computer stuff :slight_smile:

6

what files ?

u mean go downlowad Avast trial?

7

I purchased the “avast! Internet Security 5.0 and downloaded the link but when I tried to instal it it said that " there was an error while
completing the set up process”

when I look at the set up log at the end it says :
“general : stopped : return code: 0x00000003 The system can not find the
path specified”

I’m trying to reinstalled avast after I got rid of a nasty malware virus after someone fixed it and got rid of the virus . when I got my computer back my Avast is gone so I have to reinstall it again

8

first try this http://public.avast.com/~forejt/aswClear.exe… it will delete all files and reboot

9
I'm trying to reinstalled avast after I got rid of a nasty malware virus after someone fixed it and got rid of the virus . when I got my computer back my Avast is gone so I have to reinstall it again
Are you sure the virus is gone ?

Follow this guide from Essexboy and post the logs here, so he can have a look…
http://forum.avast.com/index.php?topic=53253.0

10

the guy who fix it, installed the "iobit’ and said I could use it if I ever get infected again and recomended running it often.
is this a good program Iobit - advanced system care 3?

11

Some info on the IObit company, then you decide what you will do with it…

IObit info
http://www.malwarebytes.org/forums/index.php?showtopic=29681
http://www.malwarebytes.org/forums/index.php?showtopic=30989
http://www.malwarebytes.org/forums/index.php?showtopic=33217

There is also a tool for removal of IObit software. Bitremover 1.2
you will fiend it on the right side of the page
http://uninstallers.blogspot.com/

12

thank you both for your help.
So what i should do next is:
go to:
1- http://public.avast.com/~forejt/aswClear.exe. and this will delete only all old avast files thay may be still in the computer
2 - get the malwarebytes program and run it to see if there is still traces of the virus.
3 - try to reinstall Avast 5.o

is this right?

13

yea do like that (Y) remmember update malwarebytes before scanning !

14

OK! I guess something is really wrong, because when I tried to run http://public.avast.com/~forejt/aswClear.exe a window opened saying:
“The avast! self protection module is enabled. For this reason, the operation cannot be completed. to complete the operation either run this program from windows safe mode or disable the avast self protection (via settings - troubleshooting page)”
and as I mentioned I can’t see any signs of avast asnywhere.
what do you suggest?

15

i downloaded the Malwarebytes and run it. It did find an infection ; rogue.antivirus suite.
It moved it to the Quarantine zone. Should I permanently delete it or should I do something before doing that?
also do you recomend running file assasin…?
what is that?
thanks again…

16

post MBAM scan log

17

I still can’t run : http://public.avast.com/~forejt/aswClear.exe.
the same pop up window comes up:
"“The avast! self protection module is enabled. For this reason, the operation cannot be completed. to complete the operation either run this program from windows safe mode or disable the avast self protection (via settings - troubleshooting page)”
How do I get rid of that?

18

this?
Malwarebytes’ Anti-Malware 1.46
www.malwarebytes.org

Database version: 4113

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18904

5/18/2010 2:16:38 PM
mbam-log-2010-05-18 (14-16-38).txt

Scan type: Quick scan
Objects scanned: 124575
Time elapsed: 4 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) → Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

19

Did you try running it in safe mode ?
http://www.avast.com/en-eu/uninstall-utility

20

No, I’m just waiting for your guys to recomend what to do since I’m not very good at this, and I don’t want to do something wrong.
I’ll do it now/ should a delete the quarantined virus or wait?