Hello,
My pc often struggles to start. When struggles occurs windows tries to fix problems and do this for about an hour. Only when windows fixes something my pc finnaly starts. I have a few other issues: pc started to work more slowly and i had to start using opera becouse firefox became impossibly slow to work with.
I tried boot-time scan with Avast. It found 3 major problems that can not be fixed/deleted/repaired/moved (Errors 42111, 42060…). I will list them:
<…>.rdf is infected by other: PUP-gen [PUP]
<…>.js is infected by JS: BProtect-A [Trj]
<…>.dll is infected by win32: Adware-BRS [Adw]
Can you help me solve this?
I hope you can, thank you.
see instructions https://forum.avast.com/index.php?topic=53253.0
attach Malwarebytes and Farbar Recovery Scan Tool logs
Everything is attached, I hope.
seems Malwarebytes found lots of goodies in there…
a malware expert will soon be online and remove any leftovers
Sounds like there may be a hardware error somewhere, have you run chkdsk ?
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
HKU\S-1-5-21-3140657180-105762915-1558572922-1000\...\Run: [addlyrics@addlyrics.net] => C:\Program Files (x86)\AddLyrics\YTLUpdater.exe HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION SearchScopes: HKLM -> DefaultScope value is missing. SearchScopes: HKLM-x32 -> DefaultScope value is missing. Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File Toolbar: HKU\.DEFAULT -> No Name - {91397D20-1446-11D4-8AF4-0040CA1127B6} - No File Toolbar: HKU\S-1-5-21-3140657180-105762915-1558572922-1000 -> No Name - {91397D20-1446-11D4-8AF4-0040CA1127B6} - No File C:\ProgramData\hash.dat C:\Users\Nomedos\jagex_cl_loginapplet_LIVE.dat C:\Users\Nomedos\jagex_cl_runescape_LIVE.dat C:\Users\Nomedos\jagex_cl_runescape_LIVE1.dat C:\Users\Nomedos\jagex_cl_runescape_LIVE2.dat C:\Users\Nomedos\random.dat EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
No, I didn’t run chkdsk. I don’t even know what chkdsk is really :-\ Anyway, two logfiles attached.
https://askleo.com/chkdsk_what_is_it_and_how_do_i_run_it/
http://www.howtogeek.com/howto/windows-vista/guide-to-using-check-disk-in-windows-vista/
Thank you, I will run it now. Should I tell you results?
Just let us know if there is an improvement in the boot after it has run
chkdsk is done. It sad “Windows has checked the file system and found no problems”, so I suppose problems aren’t here. What should I do next?
If all is OK, essexboy will remove the tools used tomorrow
How is the computer behaving at the moment ?
It seems there is no malfunction anymore. PC started without problems. Thank you very much What should I do now?
I would like to use it as normal for a day or so, then when you are happy let me know and I will tidy up
Computer works without any problems. I am very happy about it Thank you for the help again.
Ready for cleaning.
In that case methinks I will send you on your merry way
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
https://dl.dropboxusercontent.com/u/73555776/javara.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe
Wow, I did not expected so much, I am very grateful.
One more question: can I use this protection guide (I mean these free programmes) for other PC’s? Or this guide is somehow specific to this particular computer?
Nope they can be used on any windows PC