Problems with Avast boot-time scan

Avast Free Antivirus / Premium Security
1

I am a PC/wireless internet technician for a small ISP. I am working a computer for a customer and I am having trouble with getting Avast to run a boot-time scan. The computer had some serious problems and we had to reload the OS. I’m not going to get into that. I just need some help with figuring out why I can’t run a boot scan.

Every time I schedule one and then restart it I get an error:
0xc0000017

I have tried researching this but all I can find is that it’s an error having to do with not enough virtual memory. Microsoft support page doesn’t give anything on this error.

The computer I’m working with has Windows XP (SP3, OS and SP’s freshly installed, no additional programs installed), here are some hardware specs:

Intel Celeron 1.8 GHz
128 MB RAM

The mobo and GPU are Dell factory stuff. If you guys could help with this I would be really appreciative. Let me know if there is any more info you might need and I will do my best to help out.

Thanks.

2

This could be the source of the problem, as you said, that error seems to be related to limited resources and that really isn’t enough RAM.

Even with twice that you may be struggling to do anything much, trust me I know, everything takes a long time…

-Scott-

3

Yes, I’m afraid that as the size of the virus database grows, 128MB RAM may not be enough for the scanner to initialize successfully.

4

That’s what I was afraid of. Thanks guys. :slight_smile:

5

Running XP with only 128MB RAM must be like snails pace also, add to that any other applications and their hard disk must be getting thrashes as the pagefile takes up the slack of a lack of RAM. I thought that XP had a suggested minimum 256MB RAM and 512MB would make their system much more responsive and 1GB excellent.

6

The thing is that when the boot-time scan is running (which is quite soon during the boot), the system hasn’t initialized the pagefile(s) yet - so everthing has to fit into the “real” RAM.