PROBLEMS WITH AVAST..UPDATED

Viruses and worms
1

hi, new here. but have a problem

avast will not load by clicking icon…i insert activation key and it says complete.
there is a RED marker on avast icon ive gone thruogh the updating proceedure bit still have this red mark on avast icon…

could anyone help/advise what my next step is?

ive even uninstalled and re installed but still no joy…

OK MANAGED TO GET A SCAN OUT OF IT AND FIVE TROJANS FOUND…PUT IN VAULT.

but ive still got a red no entry type sign attatched to the blue globe@

why wont this go away

2

Have (or did) you another AV installed in this system, if so what was it and how did you get rid of it ?

3

yes i did… at first i could not access avast by usual way…ie clicking avast icon…

so i un installed it and re installed. i also did a system restore on pc and updated updates.

i know in my own mind avast aint working correctly and as ive said there is a small no entry type symbol on the avast icon.

4

The key part of that question was “if so what was it” as many are very poor at cleaning up after them and this can cause a lot of grief with subsequent AV installations.

So what was your previous AV and we might be able to offer some advice on how to ensure it is completely removed ?

5

sorry for confusion… it was version 4.8 same as curren installed one.

6

OK, but I’m still confused, by the have you had another AV we are talking of another AV other than avast on this computer ?

So if only avast, I would suggest a clean reinstall:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.

Download the avast! Uninstall Utility, find it here and save it to your HDD.

  1. Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.
  2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.
  3. install the latest version, reboot.
7

i’ve been out without connection for 3 months, and now neither the program update and virus database update will load by clicking on the icon.
The old version of avast I had when automatically run keep saying I’ve got virus on my laptop.
I try to unistall the old version from control panel but again nothing appens by clicking on the icon.
What do you suggest me to do?
Thanks

8

Then follow the clean reinstall instructions above.

Having downloaded the relevant applications you would probably have to start with step 2 as you can’t use add remove programs, e.g. run the uninstall utility from safe mode. Booting into safe mode http://www.pchell.com/support/safemode.shtml.