Problems with Outllook 2003 and IE

Avast Free Antivirus / Premium Security
1

Hi,

I encounter several problems:
Since a few days, Outlook 2003 is unable to send any mail (error 800CCC0F). Outlook express and aol mail work fine.
I googled this error and tried to deactivate avast (all avast providers or only Outlook/Exchange provider).
And i realized that, when avast is stopped, IE was unable to connect.

Some elements of configuration:
ISP: AOL
Firewall: Kerio
Antivirus: Avast
Mail: Outlook 2003

Have you any information that would help me to understand/solve this problem ?

Regards,

Stephane

2

Can you check into Kerio configurations if the the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable)

Don’t need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\ashUpdSv.exe (avast! Update Service)

3

thanks for replying

i checked:

  • it’s ok for avast Web scanner and avast setup
  • but no allowance for avast web scanner

do i need to add allowance for avast web scanner (outlook express and aol mailer already work fine)?

Stephane

4

It won’t harm… I’m not sure but maybe the HTML parts of the emails could use WebShield ::slight_smile: ???
It won’t harm if you test.

5

Hi,

I tried to add allowance for avast web scanner.
No difference.

And the problem seems to be worse than i was thinking:
I uninstalled avast.
And then, it was impossible to access to internet through IE until i reinstall avast.
Internet access through AOL worked fine.

Regards,

Stephane