Problems with the resident protection

[system]

Hi,
I’m already a user avast. Yesterday I’ve installed Avast Home 4.7 in another Pc. I’ve registered the new user, and I’ve insert the key. Despite this, the resident protection is not start. The avast’s icon (near the date) is blocked (it has a round red signboard). When I try to start the protection of the providers… appears an error message. What can I make?

Thank you.

[Lisandro]

We will need more information to be able to help you:

• Which OS are you using? Is it up to date?
• What avast! version are you trying to install?
• Do you use a firewall? Which one?
• Do you have any other antivirus installed in your system?
• Any other security programs that could interfere?
• Any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’.

[DavidR]

avast! icon missing - As a temporary measure until this is resolved you can create a desktop shortcut for this file C:\Program Files\Alwil Software\Avast4\ashDisp.exe (the avast icon and interface to the providers). Right click on the file and select Send To, Desktop (create shortcut). You will need to run this after each boot until the problem is resolved.

What other security based software do you have that might block new startup entries, e.g. Spybot S&D (TeaTimer), AdAware (AdWatch), SpySweeper, Spyware Doctor (StartUpGuard or OnGuard), PrevX, WinPatrol, ProcessGuard, etc. ?

Check the option in the Appearance tab of Program Settings. Or Make a link to ashdisp.exe in your startup folder.

[Lisandro]

@DavidR post:3

avast! icon missing - As a temporary measure until this is resolved you can create a desktop shortcut for this file C:\Program Files\Alwil Software\Avast4\ashDisp.exe (the avast icon and interface to the providers). Right click on the file and select Send To, Desktop (create shortcut). You will need to run this after each boot until the problem is resolved.

@DavidR post:3

Check the option in the Appearance tab of Program Settings. Or Make a link to ashdisp.exe in your startup folder.

David, the icon is there… just deactivated… It does not seem an icon problem… ???

[DavidR]

Ahh, mis-read the original post.

[Lisandro]

@DavidR post:5

Ahh, mis-read the original post.

Never mind… it would be good if guido comes back and post more about the problem/solution…

[system]

Pentium II mmx
Windows '98
Avast Home 4.7
I think there are not other antvirus, or firewall… I’ve installed Ad-ware SE personal, but is not connected with this problem.

When I try to activate the providers, the message error “L’operazione locale richiesta non è stata trovata - l’operazione non può essere completata”
“The local operation requested do not found - the operation can’t be completed” :-
Thank you.

[Lisandro]

Please, post the last 100-150 files of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

[DavidR]

I think there are not other antvirus, or firewall...

[u]It is important to confirm if there is another anti-virus or was another anti-virus installed before[/u], this is the most common reason for the Red circle over the avast icon.

The firewall shouldn’t cause any problem unless it also includes an anti-virus element again you need to identify if you have one because it is an essential part of your system security.

Reference your error message the operation can’t be completed may mean that a file is missing or corrupt or possibly a failed, incomplete install.

Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

If that doesn’t work try, uninstall, reboot, install, reboot.

[system]

in this folder I have 6 files:
AshWebSv.ws
aswMaiSv.log
aswMaiSv.ori
Notice.log
setup.log
warning.log

I’m sure… There is not another antivirus

[Lisandro]

@guido87 post:10

setup.log

Can you post the contents of the file, I mean, the last 150 lines for instance?

[system]

…

16.06.2007 19:35:04.000 1182015304 general Started: 16.06.2007, 19:35:04
16.06.2007 19:35:04.000 1182015304 general Running setup_av_pro-3e9 (1001)
16.06.2007 19:35:04.000 1182015304 system Operating system: Windows98 ver 4.10, build 1998
16.06.2007 19:35:04.000 1182015304 system Computer WinName: S4V6T0
16.06.2007 19:35:04.000 1182015304 system Windows Net User: miriam triani
16.06.2007 19:35:04.000 1182015304 general Cmdline: /refresh /noreboot /updatevps /verysilent /limitcpu
16.06.2007 19:35:04.000 1182015304 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES
16.06.2007 19:35:04.000 1182015304 general Old version: 3e9 (1001)
16.06.2007 19:35:05.000 1182015305 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.06.2007 19:35:05.000 1182015305 internet SYNCER: Type: use IE settings
16.06.2007 19:35:05.000 1182015305 internet SYNCER: Auth: another authentication, use WinInet
16.06.2007 19:35:06.000 1182015306 package Part prg_av_pro-3e9 is installed
16.06.2007 19:35:06.000 1182015306 package Part vps-74902 is installed
16.06.2007 19:35:06.000 1182015306 package Part news-4b is installed
16.06.2007 19:35:06.000 1182015306 package Part setup_av_pro-3e9 is installed
16.06.2007 19:35:06.000 1182015306 package Part jrog-6 is installed
16.06.2007 19:35:06.000 1182015306 general Old version: 3e9 (1001)
16.06.2007 19:35:27.000 1182015327 file SetExistingFilesBitmap: 1024->125->125
16.06.2007 19:35:27.000 1182015327 general GUID: b89e46e0-0616-11dc-88d8-0050da35b706
16.06.2007 19:35:30.000 1182015330 general Entering:UpdateInstallPackages
16.06.2007 19:35:30.000 1182015330 package Load C:\Programmi\Alwil Software\Avast4\Setup\prod-av_pro.vpu
16.06.2007 19:35:30.000 1182015330 package LatestPartInfo: jrog = jrog-9
16.06.2007 19:35:30.000 1182015330 package LatestPartInfo: news = news-4b
16.06.2007 19:35:30.000 1182015330 package LatestPartInfo: program = prg_av_pro-3e9
16.06.2007 19:35:30.000 1182015330 package LatestPartInfo: setup = setup_av_pro-3e9
16.06.2007 19:35:30.000 1182015330 package LatestPartInfo: vps = vps-74902
16.06.2007 19:35:30.000 1182015330 package FilterOutExistingFiles: 125 & 125 = 0
16.06.2007 19:35:30.000 1182015330 package FilterOutExistingFiles: 125 & 125 = 0
16.06.2007 19:35:37.000 1182015337 package ArePartsInstallable: 1
16.06.2007 19:36:25.000 1182015385 package vps: updated [074902]
16.06.2007 19:36:26.000 1182015386 file Fix security on: C:\Programmi\Alwil Software\Avast4*.*
16.06.2007 19:36:26.000 1182015386 file Fix security on: C:\Programmi\Alwil Software\Avast4\images*.*
16.06.2007 19:36:26.000 1182015386 file Fix security on: C:\Programmi\Alwil Software\Avast4\ITALIAN*.*
16.06.2007 19:36:26.000 1182015386 file Fix security on: C:\Programmi\Alwil Software\Avast4\ITALIAN\HtmlData*.*
16.06.2007 19:36:26.000 1182015386 file Fix security on: C:\Programmi\Alwil Software\Avast4\ITALIAN\HELP*.*
16.06.2007 19:36:27.000 1182015387 package Transferred files: 0
16.06.2007 19:36:27.000 1182015387 package Transferred bytes: 0
16.06.2007 19:36:27.000 1182015387 package Transfer time: 0 ms
16.06.2007 19:36:28.000 1182015388 file NeedReboot=false
16.06.2007 19:36:28.000 1182015388 general Return code: 0x20000000 [Something done]
16.06.2007 19:36:28.000 1182015388 general Stopped: 16.06.2007, 19:36:28

16.06.2007 19:36:58.000 1182015418 general Started: 16.06.2007, 19:36:58
16.06.2007 19:36:58.000 1182015418 general Running setup_av_pro-3e9 (1001)
16.06.2007 19:36:58.000 1182015418 system Operating system: Windows98 ver 4.10, build 1998
16.06.2007 19:36:58.000 1182015418 system Computer WinName: S4V6T0
16.06.2007 19:36:58.000 1182015418 system Windows Net User: miriam triani
16.06.2007 19:36:59.000 1182015419 general Cmdline: /stopstat /verysilent /noreboot
16.06.2007 19:36:59.000 1182015419 general Operation set to INST_OP_[16]
16.06.2007 19:36:59.000 1182015419 general Old version: 3e9 (1001)
16.06.2007 19:36:59.000 1182015419 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.06.2007 19:37:00.000 1182015420 internet SYNCER: Type: use IE settings
16.06.2007 19:37:00.000 1182015420 internet SYNCER: Auth: another authentication, use WinInet
16.06.2007 19:37:01.000 1182015421 package Part prg_av_pro-3e9 is installed
16.06.2007 19:37:01.000 1182015421 package Part vps-74902 is installed
16.06.2007 19:37:01.000 1182015421 package Part news-4b is installed
16.06.2007 19:37:01.000 1182015421 package Part setup_av_pro-3e9 is installed
16.06.2007 19:37:01.000 1182015421 package Part jrog-6 is installed
16.06.2007 19:37:01.000 1182015421 general Old version: 3e9 (1001)
16.06.2007 19:37:01.000 1182015421 package Transferred files: 0
16.06.2007 19:37:01.000 1182015421 package Transferred bytes: 0
16.06.2007 19:37:01.000 1182015421 package Transfer time: 0 ms
16.06.2007 19:37:01.000 1182015421 file NeedReboot=false
16.06.2007 19:37:01.000 1182015421 general Return code: 0x20000001 [Nothing done]
16.06.2007 19:37:01.000 1182015421 general Stopped: 16.06.2007, 19:37:01

16.06.2007 21:51:39.000 1182023499 general Started: 16.06.2007, 21:51:39
16.06.2007 21:51:39.000 1182023499 general Running setup_av_pro-3e9 (1001)
16.06.2007 21:51:39.000 1182023499 system Operating system: Windows98 ver 4.10, build 1998
16.06.2007 21:51:39.000 1182023499 system Computer WinName: S4V6T0
16.06.2007 21:51:39.000 1182023499 system Windows Net User: miriam triani
16.06.2007 21:51:39.000 1182023499 general Cmdline: /stopstat /verysilent /noreboot
16.06.2007 21:51:39.000 1182023499 general Operation set to INST_OP_[16]
16.06.2007 21:51:39.000 1182023499 general Old version: 3e9 (1001)
16.06.2007 21:51:40.000 1182023500 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
16.06.2007 21:51:41.000 1182023501 internet SYNCER: Type: use IE settings
16.06.2007 21:51:41.000 1182023501 internet SYNCER: Auth: another authentication, use WinInet
16.06.2007 21:51:41.000 1182023501 package Part prg_av_pro-3e9 is installed
16.06.2007 21:51:42.000 1182023502 package Part vps-74902 is installed
16.06.2007 21:51:42.000 1182023502 package Part news-4b is installed
16.06.2007 21:51:42.000 1182023502 package Part setup_av_pro-3e9 is installed
16.06.2007 21:51:42.000 1182023502 package Part jrog-6 is installed
16.06.2007 21:51:42.000 1182023502 general Old version: 3e9 (1001)
16.06.2007 21:51:42.000 1182023502 package Transferred files: 0
16.06.2007 21:51:42.000 1182023502 package Transferred bytes: 0
16.06.2007 21:51:42.000 1182023502 package Transfer time: 0 ms
16.06.2007 21:51:42.000 1182023502 file NeedReboot=false
16.06.2007 21:51:42.000 1182023502 general Return code: 0x20000001 [Nothing done]
16.06.2007 21:51:42.000 1182023502 general Stopped: 16.06.2007, 21:51:42

[system]

17.06.2007 09:23:13.000 1182064993 general Started: 17.06.2007, 09:23:13
17.06.2007 09:23:13.000 1182064993 general Running setup_av_pro-3e9 (1001)
17.06.2007 09:23:13.000 1182064993 system Operating system: Windows98 ver 4.10, build 1998
17.06.2007 09:23:13.000 1182064993 system Computer WinName: S4V6T0
17.06.2007 09:23:13.000 1182064993 system Windows Net User: miriam triani
17.06.2007 09:23:13.000 1182064993 general Cmdline: /stopstat /verysilent /noreboot
17.06.2007 09:23:13.000 1182064993 general Operation set to INST_OP_[16]
17.06.2007 09:23:13.000 1182064993 general Old version: 3e9 (1001)
17.06.2007 09:23:14.000 1182064994 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2007 09:23:16.000 1182064996 internet SYNCER: Type: use IE settings
17.06.2007 09:23:16.000 1182064996 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 09:23:17.000 1182064997 package Part prg_av_pro-3e9 is installed
17.06.2007 09:23:17.000 1182064997 package Part vps-74902 is installed
17.06.2007 09:23:17.000 1182064997 package Part news-4b is installed
17.06.2007 09:23:17.000 1182064997 package Part setup_av_pro-3e9 is installed
17.06.2007 09:23:17.000 1182064997 package Part jrog-6 is installed
17.06.2007 09:23:17.000 1182064997 general Old version: 3e9 (1001)
17.06.2007 09:23:17.000 1182064997 package Transferred files: 0
17.06.2007 09:23:17.000 1182064997 package Transferred bytes: 0
17.06.2007 09:23:17.000 1182064997 package Transfer time: 0 ms
17.06.2007 09:23:18.000 1182064998 file NeedReboot=false
17.06.2007 09:23:18.000 1182064998 general Return code: 0x20000001 [Nothing done]
17.06.2007 09:23:18.000 1182064998 general Stopped: 17.06.2007, 09:23:18

17.06.2007 09:42:30.000 1182066150 general Started: 17.06.2007, 09:42:30
17.06.2007 09:42:30.000 1182066150 general Running setup_av_pro-3e9 (1001)
17.06.2007 09:42:30.000 1182066150 system Operating system: Windows98 ver 4.10, build 1998
17.06.2007 09:42:30.000 1182066150 system Computer WinName: S4V6T0
17.06.2007 09:42:30.000 1182066150 system Windows Net User: miriam triani
17.06.2007 09:42:30.000 1182066150 general Cmdline: /stopstat /verysilent /noreboot
17.06.2007 09:42:30.000 1182066150 general Operation set to INST_OP_[16]
17.06.2007 09:42:30.000 1182066150 general Old version: 3e9 (1001)
17.06.2007 09:42:31.000 1182066151 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2007 09:42:32.000 1182066152 internet SYNCER: Type: use IE settings
17.06.2007 09:42:32.000 1182066152 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 09:42:33.000 1182066153 package Part prg_av_pro-3e9 is installed
17.06.2007 09:42:33.000 1182066153 package Part vps-74902 is installed
17.06.2007 09:42:33.000 1182066153 package Part news-4b is installed
17.06.2007 09:42:34.000 1182066154 package Part setup_av_pro-3e9 is installed
17.06.2007 09:42:34.000 1182066154 package Part jrog-6 is installed
17.06.2007 09:42:34.000 1182066154 general Old version: 3e9 (1001)
17.06.2007 09:42:34.000 1182066154 package Transferred files: 0
17.06.2007 09:42:34.000 1182066154 package Transferred bytes: 0
17.06.2007 09:42:34.000 1182066154 package Transfer time: 0 ms
17.06.2007 09:42:34.000 1182066154 file NeedReboot=false
17.06.2007 09:42:34.000 1182066154 general Return code: 0x20000001 [Nothing done]
17.06.2007 09:42:34.000 1182066154 general Stopped: 17.06.2007, 09:42:34

17.06.2007 09:43:07.000 1182066187 general Started: 17.06.2007, 09:43:07
17.06.2007 09:43:07.000 1182066187 general Running setup_av_pro-3e9 (1001)
17.06.2007 09:43:07.000 1182066187 system Operating system: Windows98 ver 4.10, build 1998
17.06.2007 09:43:07.000 1182066187 system Computer WinName: S4V6T0
17.06.2007 09:43:07.000 1182066187 system Windows Net User: miriam triani
17.06.2007 09:43:08.000 1182066188 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /limitcpu
17.06.2007 09:43:08.000 1182066188 general DldSrc set to inet
17.06.2007 09:43:08.000 1182066188 general Operation set to INST_OP_UPDATE_GET_PACKAGES
17.06.2007 09:43:08.000 1182066188 general Old version: 3e9 (1001)
17.06.2007 09:43:09.000 1182066189 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2007 09:43:10.000 1182066190 system Computer DnsName: s4v6t0
17.06.2007 09:43:10.000 1182066190 system Computer Ip Addr: 192.168.0.4
17.06.2007 09:43:10.000 1182066190 internet SYNCER: Type: use IE settings
17.06.2007 09:43:10.000 1182066190 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 09:43:11.000 1182066191 package Part prg_av_pro-3e9 is installed
17.06.2007 09:43:11.000 1182066191 package Part vps-74902 is installed
17.06.2007 09:43:11.000 1182066191 package Part news-4b is installed
17.06.2007 09:43:11.000 1182066191 package Part setup_av_pro-3e9 is installed
17.06.2007 09:43:11.000 1182066191 package Part jrog-6 is installed
17.06.2007 09:43:11.000 1182066191 general Old version: 3e9 (1001)
17.06.2007 09:43:30.000 1182066210 file SetExistingFilesBitmap: 1024->125->125
17.06.2007 09:43:30.000 1182066210 general GUID: b89e46e0-0616-11dc-88d8-0050da35b706
17.06.2007 09:43:30.000 1182066210 general Server definition(s) loaded for ‘main’: 125 (maintenance:0)
17.06.2007 09:43:30.000 1182066210 general SelectCurrent: selected server ‘Download71 AVAST server’ from ‘main’
17.06.2007 09:43:30.000 1182066210 package GetPackages - set proxy for inet
17.06.2007 09:43:30.000 1182066210 internet SYNCER: Type: use IE settings
17.06.2007 09:43:30.000 1182066210 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 09:43:33.000 1182066213 general Used server: http://download71.avast.com/iavs4x
17.06.2007 09:43:33.000 1182066213 general Server definition(s) loaded for ‘main’: 125 (maintenance:0)
17.06.2007 09:43:33.000 1182066213 general SelectCurrent: selected server ‘Download20 AVAST server’ from ‘main’
17.06.2007 09:43:33.000 1182066213 package GetPackages - set proxy for inet
17.06.2007 09:43:33.000 1182066213 internet SYNCER: Type: use IE settings
17.06.2007 09:43:33.000 1182066213 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 09:43:34.000 1182066214 general Used server: http://download20.avast.com/iavs4x
17.06.2007 09:43:34.000 1182066214 general Used server: http://download20.avast.com/iavs4x
17.06.2007 09:43:34.000 1182066214 general Used server: http://download20.avast.com/iavs4x
17.06.2007 09:43:34.000 1182066214 package Load C:\Programmi\Alwil Software\Avast4\Setup\prod-av_pro.vpu
17.06.2007 09:43:34.000 1182066214 package LatestPartInfo: jrog = jrog-9
17.06.2007 09:43:34.000 1182066214 package LatestPartInfo: news = news-4b
17.06.2007 09:43:34.000 1182066214 package LatestPartInfo: program = prg_av_pro-3e9
17.06.2007 09:43:34.000 1182066214 package LatestPartInfo: setup = setup_av_pro-3e9
17.06.2007 09:43:34.000 1182066214 package LatestPartInfo: vps = vps-74902
17.06.2007 09:43:35.000 1182066215 general Part of license key: W53279095H4300A1106
17.06.2007 09:43:35.000 1182066215 package FilterOutExistingFiles: 125 & 125 = 0
17.06.2007 09:43:35.000 1182066215 package FilterOutExistingFiles: 125 & 125 = 0
17.06.2007 09:46:28.000 1182066388 package vps: same as previous [074902]
17.06.2007 09:46:31.000 1182066391 package FilterOutExistingFiles: 125 & 125 = 0
17.06.2007 09:46:34.000 1182066394 package Transferred files: 4
17.06.2007 09:46:34.000 1182066394 package Transferred bytes: 651
17.06.2007 09:46:34.000 1182066394 package Transfer time: 2169 ms
17.06.2007 09:46:34.000 1182066394 file NeedReboot=false
17.06.2007 09:46:35.000 1182066395 general Return code: 0x20000001 [Nothing done]
17.06.2007 09:46:35.000 1182066395 general Stopped: 17.06.2007, 09:46:35

[system]

17.06.2007 09:46:47.000 1182066407 general Started: 17.06.2007, 09:46:47
17.06.2007 09:46:47.000 1182066407 general Running setup_av_pro-3e9 (1001)
17.06.2007 09:46:47.000 1182066407 system Operating system: Windows98 ver 4.10, build 1998
17.06.2007 09:46:47.000 1182066407 system Computer WinName: S4V6T0
17.06.2007 09:46:47.000 1182066407 system Windows Net User: miriam triani
17.06.2007 09:46:47.000 1182066407 general Cmdline: /stopstat /verysilent /noreboot
17.06.2007 09:46:47.000 1182066407 general Operation set to INST_OP_[16]
17.06.2007 09:46:47.000 1182066407 general Old version: 3e9 (1001)
17.06.2007 09:46:48.000 1182066408 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2007 09:46:49.000 1182066409 internet SYNCER: Type: use IE settings
17.06.2007 09:46:49.000 1182066409 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 09:46:49.000 1182066409 package Part prg_av_pro-3e9 is installed
17.06.2007 09:46:50.000 1182066410 package Part vps-74902 is installed
17.06.2007 09:46:50.000 1182066410 package Part news-4b is installed
17.06.2007 09:46:50.000 1182066410 package Part setup_av_pro-3e9 is installed
17.06.2007 09:46:50.000 1182066410 package Part jrog-6 is installed
17.06.2007 09:46:50.000 1182066410 general Old version: 3e9 (1001)
17.06.2007 09:46:50.000 1182066410 package Transferred files: 0
17.06.2007 09:46:50.000 1182066410 package Transferred bytes: 0
17.06.2007 09:46:50.000 1182066410 package Transfer time: 0 ms
17.06.2007 09:46:50.000 1182066410 file NeedReboot=false
17.06.2007 09:46:50.000 1182066410 general Return code: 0x20000001 [Nothing done]
17.06.2007 09:46:50.000 1182066410 general Stopped: 17.06.2007, 09:46:50

17.06.2007 11:50:13.000 1182073813 general Started: 17.06.2007, 11:50:13
17.06.2007 11:50:13.000 1182073813 general Running setup_av_pro-3e9 (1001)
17.06.2007 11:50:13.000 1182073813 system Operating system: Windows98 ver 4.10, build 1998
17.06.2007 11:50:13.000 1182073813 system Computer WinName: S4V6T0
17.06.2007 11:50:13.000 1182073813 system Windows Net User: miriam triani
17.06.2007 11:50:13.000 1182073813 general Cmdline: /stopstat /verysilent /noreboot
17.06.2007 11:50:13.000 1182073813 general Operation set to INST_OP_[16]
17.06.2007 11:50:13.000 1182073813 general Old version: 3e9 (1001)
17.06.2007 11:50:13.000 1182073813 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2007 11:50:13.000 1182073813 internet SYNCER: Type: use IE settings
17.06.2007 11:50:13.000 1182073813 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 11:50:13.000 1182073813 package Part prg_av_pro-3e9 is installed
17.06.2007 11:50:13.000 1182073813 package Part vps-74902 is installed
17.06.2007 11:50:13.000 1182073813 package Part news-4b is installed
17.06.2007 11:50:13.000 1182073813 package Part setup_av_pro-3e9 is installed
17.06.2007 11:50:13.000 1182073813 package Part jrog-6 is installed
17.06.2007 11:50:13.000 1182073813 general Old version: 3e9 (1001)
17.06.2007 11:50:13.000 1182073813 package Transferred files: 0
17.06.2007 11:50:13.000 1182073813 package Transferred bytes: 0
17.06.2007 11:50:13.000 1182073813 package Transfer time: 0 ms
17.06.2007 11:50:13.000 1182073813 file NeedReboot=false
17.06.2007 11:50:13.000 1182073813 general Return code: 0x20000001 [Nothing done]
17.06.2007 11:50:13.000 1182073813 general Stopped: 17.06.2007, 11:50:13

17.06.2007 14:50:26.000 1182084626 general Started: 17.06.2007, 14:50:26
17.06.2007 14:50:26.000 1182084626 general Running setup_av_pro-3e9 (1001)
17.06.2007 14:50:26.000 1182084626 system Operating system: Windows98 ver 4.10, build 1998
17.06.2007 14:50:26.000 1182084626 system Computer WinName: S4V6T0
17.06.2007 14:50:26.000 1182084626 system Windows Net User: miriam triani
17.06.2007 14:50:27.000 1182084627 general Cmdline: /stopstat /verysilent /noreboot
17.06.2007 14:50:27.000 1182084627 general Operation set to INST_OP_[16]
17.06.2007 14:50:27.000 1182084627 general Old version: 3e9 (1001)
17.06.2007 14:50:28.000 1182084628 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2007 14:50:30.000 1182084630 internet SYNCER: Type: use IE settings
17.06.2007 14:50:30.000 1182084630 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 14:50:30.000 1182084630 package Part prg_av_pro-3e9 is installed
17.06.2007 14:50:31.000 1182084631 package Part vps-74902 is installed
17.06.2007 14:50:31.000 1182084631 package Part news-4b is installed
17.06.2007 14:50:31.000 1182084631 package Part setup_av_pro-3e9 is installed
17.06.2007 14:50:31.000 1182084631 package Part jrog-6 is installed
17.06.2007 14:50:31.000 1182084631 general Old version: 3e9 (1001)
17.06.2007 14:50:31.000 1182084631 package Transferred files: 0
17.06.2007 14:50:31.000 1182084631 package Transferred bytes: 0
17.06.2007 14:50:31.000 1182084631 package Transfer time: 0 ms
17.06.2007 14:50:31.000 1182084631 file NeedReboot=false
17.06.2007 14:50:31.000 1182084631 general Return code: 0x20000001 [Nothing done]
17.06.2007 14:50:31.000 1182084631 general Stopped: 17.06.2007, 14:50:31

17.06.2007 19:36:20.000 1182101780 general Started: 17.06.2007, 19:36:20
17.06.2007 19:36:20.000 1182101780 general Running setup_av_pro-3e9 (1001)
17.06.2007 19:36:20.000 1182101780 system Operating system: Windows98 ver 4.10, build 1998
17.06.2007 19:36:20.000 1182101780 system Computer WinName: S4V6T0
17.06.2007 19:36:20.000 1182101780 system Windows Net User: miriam triani
17.06.2007 19:36:22.000 1182101782 general Cmdline: /stopstat /verysilent /noreboot
17.06.2007 19:36:22.000 1182101782 general Operation set to INST_OP_[16]
17.06.2007 19:36:22.000 1182101782 general Old version: 3e9 (1001)
17.06.2007 19:36:22.000 1182101782 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2007 19:36:26.000 1182101786 internet SYNCER: Type: use IE settings
17.06.2007 19:36:26.000 1182101786 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 19:36:31.000 1182101791 package Part prg_av_pro-3e9 is installed
17.06.2007 19:36:32.000 1182101792 package Part vps-74902 is installed
17.06.2007 19:36:32.000 1182101792 package Part news-4b is installed
17.06.2007 19:36:32.000 1182101792 package Part setup_av_pro-3e9 is installed
17.06.2007 19:36:32.000 1182101792 package Part jrog-6 is installed
17.06.2007 19:36:32.000 1182101792 general Old version: 3e9 (1001)
17.06.2007 19:36:32.000 1182101792 package Transferred files: 0
17.06.2007 19:36:32.000 1182101792 package Transferred bytes: 0
17.06.2007 19:36:32.000 1182101792 package Transfer time: 0 ms
17.06.2007 19:36:32.000 1182101792 file NeedReboot=false
17.06.2007 19:36:32.000 1182101792 general Return code: 0x20000001 [Nothing done]
17.06.2007 19:36:32.000 1182101792 general Stopped: 17.06.2007, 19:36:32

17.06.2007 23:09:42.000 1182114582 general Started: 17.06.2007, 23:09:42
17.06.2007 23:09:42.000 1182114582 general Running setup_av_pro-3e9 (1001)
17.06.2007 23:09:42.000 1182114582 system Operating system: Windows98 ver 4.10, build 1998
17.06.2007 23:09:42.000 1182114582 system Computer WinName: S4V6T0
17.06.2007 23:09:42.000 1182114582 system Windows Net User: miriam triani
17.06.2007 23:09:42.000 1182114582 general Cmdline: /stopstat /verysilent /noreboot
17.06.2007 23:09:42.000 1182114582 general Operation set to INST_OP_[16]
17.06.2007 23:09:42.000 1182114582 general Old version: 3e9 (1001)
17.06.2007 23:09:43.000 1182114583 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
17.06.2007 23:09:43.000 1182114583 internet SYNCER: Type: use IE settings
17.06.2007 23:09:43.000 1182114583 internet SYNCER: Auth: another authentication, use WinInet
17.06.2007 23:09:44.000 1182114584 package Part prg_av_pro-3e9 is installed
17.06.2007 23:09:44.000 1182114584 package Part vps-74902 is installed
17.06.2007 23:09:44.000 1182114584 package Part news-4b is installed
17.06.2007 23:09:44.000 1182114584 package Part setup_av_pro-3e9 is installed
17.06.2007 23:09:44.000 1182114584 package Part jrog-6 is installed
17.06.2007 23:09:44.000 1182114584 general Old version: 3e9 (1001)
17.06.2007 23:09:44.000 1182114584 package Transferred files: 0
17.06.2007 23:09:44.000 1182114584 package Transferred bytes: 0
17.06.2007 23:09:44.000 1182114584 package Transfer time: 0 ms
17.06.2007 23:09:44.000 1182114584 file NeedReboot=false
17.06.2007 23:09:44.000 1182114584 general Return code: 0x20000001 [Nothing done]
17.06.2007 23:09:44.000 1182114584 general Stopped: 17.06.2007, 23:09:44

                                                                         THANK YOU

[Lisandro]

Thanks, Guido. But I couldn’t find anything wrong in your setup.log file… It’s inconclusive for me…

[system]

@DavidR post:9

I think there are not other antvirus, or firewall...

[u]It is important to confirm if there is another anti-virus or was another anti-virus installed before[/u], this is the most common reason for the Red circle over the avast icon.

The firewall shouldn’t cause any problem unless it also includes an anti-virus element again you need to identify if you have one because it is an essential part of your system security.

Reference your error message the operation can’t be completed may mean that a file is missing or corrupt or possibly a failed, incomplete install.

Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

If that doesn’t work try, uninstall, reboot, install, reboot.

Could you help me?
The same thing is happenning to me…
I uninstalled avast because it would expire soon, so I installed it again today and now the resident protection isn’t working. I have already reinstalled (repaired) in case some file was corrupted, but that didn’t work either…
I have Spybot and Ad-Aware on my computer but that shouldn’t be a problem since I already have used avast before and it was working perfectly.

[DavidR]

You should answer any questions previously asked.
You should follow any previous suggestions given and report the results.

I don’t think your problem is the same, based on what you have said about avast about to expire and what you have done.

Reinstalling avast won’t get round the fact that it will expire soon as the original registration key you were sent is valid for 14 months of updates. You need to reregister and you will be sent a new key.

[Lisandro]

@nandacalvetti post:16

I uninstalled avast because it would expire soon, so I installed it again today and now the resident protection isn’t working. I have already reinstalled (repaired) in case some file was corrupted, but that didn’t work either…

Which version are you trying to use: Home, Professional or Trial? The last will allow only 6 days of trial period after the second installation.

[system]

@DavidR post:17

You should answer any questions previously asked.
You should follow any previous suggestions given and report the results.

I don’t think your problem is the same, based on what you have said about avast about to expire and what you have done.

Reinstalling avast won’t get round the fact that it will expire soon as the original registration key you were sent is valid for 14 months of updates. You need to reregister and you will be sent a new key.

Sorry, I thought it was enough to answer if I had other anti-virus or firewall…
I don’t have other anti-virus and I named the other things I have on my computer…

I didn’t know before that if avast was to expire I didn’t need to reinstall it, just change the key. I didn’t know it because it wasn’t me that installed the anti-virus before.
But I have done both: I uninstalled avast, then I installed it again AND changed the key.

After that the resident protection didn’t work. So I reinstalled it again cause I thought it could be some damaged file. I repaired it. But it didn’t work either.

[system]

@Tech post:18

@nandacalvetti post:16

I uninstalled avast because it would expire soon, so I installed it again today and now the resident protection isn’t working. I have already reinstalled (repaired) in case some file was corrupted, but that didn’t work either…

Which version are you trying to use: Home, Professional or Trial? The last will allow only 6 days of trial period after the second installation.

avast! v.4.7home edtition