Problems with updating virus definitions

General Topics
1

I’m trying to update the virus definitions as my installation is telling me they are out of date. But when I select to check for virus definitions the status bar moves left to right and runs like that for hours (i.e. it ran for 8 hours yesterday with no sign of stopping)

Can someone help?

2

What Operating System ??? What version of Avast ???
Any other Security related software that’s currently running on your system ???

3

Operating System is Windows 10, Avast version 1.0.370(UI version) & programme version 19.5.2378(build19.4.4318.0)

No other security software running :-\

Thanks in advance

4

Try the following:
[b]Repair & Clean Install of Avast → https://goo.gl/t7aJGq[/b]

5

The ‘repair’ function doesn’t seem to work. I selected it earlier today and it ran for a couple of hours with no sign of progress. I’ve downloaded and tried running the Avast Clear function as per the instructions you shared but that seems to just be in a similar state where the status bar moves left to right but seems to do no more - how long should it take to run ?

6

Also, when I try to uninstall Avast Free I get a message saying that ‘set up is already running’ after I’ve said ‘yes’ to allowing changes to be made and it won’t let me uninstall - any ideas ?

7

Restart your system. Once the system has restarted,follow the directions for a clean install.

8

I cannot get as far as using the clear function because when I go to control panel and try to uninstall the Avast app I get a message saying that ‘setup is already running’. It seems I cannot uninstall Avast this way - how else can I do it ? Should I consider an app like Revo to try to uninstall it ?

9

The stand alone avastclear.exe tool is specifically for instances where you can’t use the Control Panel uninstall route.

You shouldn’t need to and it may not do as good a job as one from Avast, it may also come into conflict with the avast self-defence module, if avast is still running.

Did you download it (if not see below) ?

Download the avast! Uninstall Utility, avastclear.exe http://files.avast.com/iavs9x/avastclear.exe and save it to your HDD.

    1. Now uninstall avast! - using add remove programs/Programs & Features, if you can’t do that start from the next step, reboot.- 2. run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), once complete reboot into normal mode.- 3. install the latest version, reboot.