some users may be facing issues with video content and google maps. In case of video, there is black screen but sound works fine… On facebook some videos are stopped at the beginning with blur screen. Google maps turns into black when loaded.
Today we have found the cause of this problem and fix will be ready soon. You will get browser update automatically in few days.
Until that happens, you can solve the issue temporarily by disabling HW acceleration. Go to Settings, enable advanced settings (below in the dark side bar), scroll down - uncheck the last checkbox “Use hardware acceleration when available”. Please see attached screenshot.
I will keep you informed once we release the update. Then please re-enable the option back to previous state.
Thank you for patience.
Update (17.2.2017):
We have released hotfix which deactivate the problematic feature on all user’s PCs. You should not have the problems anymore. The version containing hotfix is: 3.55.2393.561
We are still working on fix of the root cause of the problem.
The state that GoogleMap can not be displayed still continues with the GeForce 8600 MGT loaded machine. We appreciate your support. (Automatically translated)
After confirming that it is the latest version (3.55.2393.527), I tried to display GoogleMap, but the phenomenon that it is still a black screen after the map is displayed for a while is still continuing. Also, some videos can not be displayed, so it’s in a state that the correction is not perfect. Continue to take measures. (Automatically translated)
Is it meant this time improvement to disable hardware acceleration? If you disable it, overall performance will be lost, so this update is meaningless to me It will become. Also, because you can not export Bookmark, you can not easily transfer to other browsers, so it’s in trouble. (Automatically translated)
Ok… I’m found what my browser wasnt… updated to the last version (strange…usually this is automatic… Hmmm… well, may be not for this fix…). So make sure what you’re using latest version - 3.55.2393.561
To check it - go to browser menu and find “about program” button (and click it). You’ll see yours current version. If you use an old version - just update it (right in this menu). This could help.
Thank you very much for your kind advice. Because I am using a Japanese version and I am using a Japanese version, even if I check the version from the tab I pointed out (3.55.2393.527) is displayed as [latest version]. Although there is a Japanese version of the forum, this browser seems not to be popular in Japan, so even topics are not going up. I hope to receive advice from a Japanese who has the same problem, but I can not expect much. In the English version (3.55.2393.561) seems to be the latest, so I will wait for the Japanese version to be updated to the same version.(Automatically translated)
As I reconfirmed last time, the Japanese version was also able to be updated to (3.55.2393.561). After updating, GoogleMap and some web videos can now be displayed correctly. It seems that there was a problem with the previous version as well, as it was confirmed with the setting screen [When hardware can be used, use hardware acceleration] was selected. Thank you very much for your kind advice. (Automatically translated)
das hat geholfen. Maps funktioniert wieder