Hi
Need some help. tried searching for some answers but they didn’t solve my issue
I’ve been a user of the home edition from some time now but only on xp machines
got a new laptop today with Vista Home Premium, and wanted to start by installing Avast.
picked up the file i had (last version build 4.7.942)… i think this was my first mistake not downloading a newer one…
anyway—
It installed fine.
First I tried updating with no luck
- On the Avast Main program I tried the update button and no dialog comes up. However, either by the button or menu after multiple tries it’s reading database version: 080909-0, 09-09
Tried updating the program but also no dialog window…
Then I noticed Windows Security Center says is desactivated.
when i try to activate Avast gives me the error: “Avast: Unknown Error. Program cannot activate resident part (Provider start failed)”.
On services i can see 4 services running: Antivirus and iAVS4 automatic, mail and web manual.
decided to uninstall and download the latest version and … more trouble.
While trying to uninstall i got error (translated from portuguese): RunDLL- Error Loading - Impossible to locate specified module. and it won’t uninstal
Final try was installing the new version on top of the old one. downloaded already from 2 different locations and same error:
"Setup Selfextract
An error 3 ( 0000003) has occurred. Last performed operation was: spawning
All This done with admin rights
Maybe i am just being unlucky
can i get some hhelp please?
thanks
Luís