Program update 7.0.1451

Asyn · 2012-07-01T08:12:10.000Z

nhammen09 post:200:

Asyn post:196:

nhammen09 post:195:

Is anyone else having problems with SafeZone in the new version? Updated and now SafeZone randomly starts and opens 6 chrome browsers, then errors on the profile everytime I access a website. Also opens at random times.

Read here: http://forum.avast.com/index.php?topic=100276.msg801406#msg801406

Thanks alot. That pretty well answered my question. I’ll just wait for the update.

You’re welcome.

system · 2012-07-01T08:29:51.000Z

Shaun985 post:172:

Nawach, this is apparently due to a memory leak that’s why it happens after an uncertain period of time. See my post above for link to thread on this issue.

Thanks for that, Shaun!

petr_matrix · 2012-07-01T09:51:35.000Z

NON post:190:

Herrminator post:171:
Asyn post:169:

Not, if you would have saved your settings before.

Not, if the ‘Backup/Restore Settings’-feature would actually work… :-
I’m getting:
Error while importing settings.
The system cannot move the file to a different disk drive.
even, if I’m trying to restore settings I saved seconds earlier…
This is caused by changing environment-path “Tmp” to another drive. You have to change “Tmp” path to the drive which avast installed.

In which avast! version are you trying to restore settings? In 7.0.1451, this should be fixed.

Herrminator · 2012-07-01T10:09:51.000Z

petr_matrix post:203:

NON post:190:
Herrminator post:171:
Asyn post:169:

Not, if you would have saved your settings before.

Not, if the ‘Backup/Restore Settings’-feature would actually work… :-
I’m getting:
Error while importing settings.
The system cannot move the file to a different disk drive.
even, if I’m trying to restore settings I saved seconds earlier…
This is caused by changing environment-path “Tmp” to another drive. You have to change “Tmp” path to the drive which avast installed.
In which avast! version are you trying to restore settings? In 7.0.1451, this should be fixed.

It’s 7.0.1426. I had to revert because of the memory leak described in http://forum.avast.com/index.php?topic=100359.0

Lars-Erik post:167:

…of course I have to set up all options again too…

And that seems to be what Lars-Erik is trying to do also. So he’s lucky if he didn’t have to change his TMP-directory.

NON · 2012-07-01T10:24:35.000Z

petr_matrix post:203:

NON post:190:
Herrminator post:171:
Asyn post:169:

Not, if you would have saved your settings before.

Not, if the ‘Backup/Restore Settings’-feature would actually work… :-
I’m getting:
Error while importing settings.
The system cannot move the file to a different disk drive.
even, if I’m trying to restore settings I saved seconds earlier…
This is caused by changing environment-path “Tmp” to another drive. You have to change “Tmp” path to the drive which avast installed.
In which avast! version are you trying to restore settings? In 7.0.1451, this should be fixed.

Confirmed. Working fine on 7.0.1451
Thanks for the fix!

system · 2012-07-01T11:18:58.000Z

petr_matrix post:180:

gazzawazza post:145:

petr_matrix post:117:

pk post:110:

@gazzawazza: please turn off self-protection (Settings → Troubleshooting → Enable avast! self-defense module), download & replace these files in your avast program folder:

http://public.avast.com/~kurtin/AsOutExt.dll

http://public.avast.com/~kurtin/AsOutExt64.dll (in case you have x64 OS outlook 2010 64-bit)

Please let me know if it helps. Thanks!

from avast! 7, supported outlooks are outlook 2003, 2007 and 2010
however, it couldn’t crash, I look at it next week

Hi Petr Matrix

Thank you for the reply.

This is very disappointing news that Outlook 2002 is not supported. I have looked on the website and could not find any information saying this though. Perhaps this should be stated for the benefits of customers?

Also, the Mail Shield does ‘appear’ to work in build 7.0.1426 - I have multiple email accounts, including 2 which use SSL and Avast 7 appears to scan emails (the mail shield counter increases, etc).

When you say that Avast does not support Outlook 2002, in what way does it not work?

Thanks,

Gary

Hi gazzawazza,
it is a small misunderstanding. Avast and its mail shield supports all versions of outllooks, but only avast! addin for outlook (and its options in mail shield at section MS Outlook only) is supported in outlook 2003 and newer. If you are not connected to an exchange server with outlook 2002, you have no problem and you are full protected.

Hi Petr…

Ahhhhhhh… that’s great news… and since the plugin was not supported by my outlook client, I did not know there was one, so have not missed it lol ;D

We just need to fix the outlook crash on exit and all will be fine again

Thank you.

Gary

system · 2012-07-01T11:22:25.000Z

petr_matrix post:180:

gazzawazza post:145:

petr_matrix post:117:

pk post:110:

@gazzawazza: please turn off self-protection (Settings → Troubleshooting → Enable avast! self-defense module), download & replace these files in your avast program folder:

http://public.avast.com/~kurtin/AsOutExt.dll

http://public.avast.com/~kurtin/AsOutExt64.dll (in case you have x64 OS outlook 2010 64-bit)

Please let me know if it helps. Thanks!

from avast! 7, supported outlooks are outlook 2003, 2007 and 2010
however, it couldn’t crash, I look at it next week

Hi Petr Matrix

Thank you for the reply.

This is very disappointing news that Outlook 2002 is not supported. I have looked on the website and could not find any information saying this though. Perhaps this should be stated for the benefits of customers?

Also, the Mail Shield does ‘appear’ to work in build 7.0.1426 - I have multiple email accounts, including 2 which use SSL and Avast 7 appears to scan emails (the mail shield counter increases, etc).

When you say that Avast does not support Outlook 2002, in what way does it not work?

Thanks,

Gary

Hi gazzawazza,
it is a small misunderstanding. Avast and its mail shield supports all versions of outllooks, but only avast! addin for outlook (and its options in mail shield at section MS Outlook only) is supported in outlook 2003 and newer. If you are not connected to an exchange server with outlook 2002, you have no problem and you are full protected.

PS has anyone else replicated my outlook crash on exit?

If not, should I try a clean install? If so, what is the best way to do full uninstall + install? In safe mode? Is there a uninstall tool to clean all application fragments?

Regards,

Gary

Asyn · 2012-07-01T11:29:27.000Z

gazzawazza post:207:

Is there a uninstall tool to clean all application fragments?

Yes. → http://www.avast.com/uninstall-utility

system · 2012-07-01T12:06:23.000Z

Asyn post:208:

gazzawazza post:207:

Is there a uninstall tool to clean all application fragments?

Yes. → http://www.avast.com/uninstall-utility

Ty Asyn.

Regards,

Gary

Asyn · 2012-07-01T12:07:17.000Z

gazzawazza post:209:

Asyn post:208:

gazzawazza post:207:

Is there a uninstall tool to clean all application fragments?

Yes. → http://www.avast.com/uninstall-utility

Ty Asyn.

You’re welcome.

system · 2012-07-01T12:21:06.000Z

Hi All

I’m new to the forum and reading through this thread over the past 12 or so hours I notice problems with email (among others). I’ve used Avast! for around 12 months now, licensed Pro version, and it has worked fine until yesterdays update. Since then I haven’t been able to retrieve any mail at all unless I turn off the ‘Mail Shield’ - ‘Scan inbound messages’ option.

My client, Pegasus Mail, connects to the Mail server but then retrieves nothing with the mail staying on the mail server and the server closing the connection.

I have posted a ‘request support ticket’ with the AVAST Tech support team but had nothing back yet.

Any thoughts?

Cheers

Ron

system · 2012-07-01T13:20:07.000Z

I have probem,avast! WebRep not working now on Opera and Firefox,what is the problem?

DavidR · 2012-07-01T13:34:21.000Z

rmburton post:187:

Shaun985 post:168:

Can other XP SP3 users chime in on 1451? Is it causing problems for you as noted by Nawach two posts above and also in this thread here:

http://forum.avast.com/index.php?topic=100359.0

I don’t know if it’s a memory leak or what the problem is but it has happened on three of my XP computers after updating to 1451.

I can. WinXP SP3 Home with Outpost Firewall. System is good for about 30 minutes.

(RMB)

Check my signature and you will see it pretty well matches yours and I haven’t noticed any leak. My system is on all day and only off at night and no memory issues (see images, system has been on for a few hours).

system · 2012-07-01T13:58:15.000Z

I do not want to update the program because ı have a adsl internet quota problem, is it problem ?

Asyn · 2012-07-01T14:00:40.000Z

Defence post:214:

I do not want to update the program because ı have a adsl internet quota problem, is it problem ?

No, you can always update later.

rmburton · 2012-07-01T14:02:58.000Z

DavidR post:213:

rmburton post:187:

Shaun985 post:168:

Can other XP SP3 users chime in on 1451? Is it causing problems for you as noted by Nawach two posts above and also in this thread here:

http://forum.avast.com/index.php?topic=100359.0

I don’t know if it’s a memory leak or what the problem is but it has happened on three of my XP computers after updating to 1451.

I can. WinXP SP3 Home with Outpost Firewall. System is good for about 30 minutes.

(RMB)

Check my signature and you will see it pretty well matches yours and I haven’t noticed any leak. My system is on all day and only off at night and no memory issues (see images, system has been on for a few hours).

Glad it is working for you. Right now I have all my shields disabled so I can get some backups and syncs finished. Not good. Will try to start turning shields on one at a time to narrow down which one is causing the problem later today. By the time I got the problem figured out, I could not get any screen prints, and even Ctrl+Alt+Delete would not work, so I just turned shields off after reboot. Am following http://forum.avast.com/index.php?topic=100359.0 mentioned above, as it describes my system symptoms very well.

(RMB)

DavidR · 2012-07-01T14:15:33.000Z

It isn’t saying that it isn’t a problem, which it clearly is, just that is isn’t (or doesn’t appear to be) effecting all XP SP3 systems. I would say you should contribute to the other topic you mentioned, with your system information and symptoms.

system · 2012-07-01T15:27:32.000Z

Two questions on the Outlook plugin (I have Outlook 2003)

can the plugin be disabled/removed?
if the plugin cannot be removed, how can I move the toolbar and have it “stick?” It currently adds a third line in my Outlook window. I move it up and to the right, so that it abuts another toolbar on the line above. However, when I close and restart Outlook, the toolbar moves back to the third line. Bugs me!

Thanks.

system · 2012-07-01T16:21:56.000Z

getting more and more issues at Win8RP startup, ie a blue screen (no BSOD) telling me that my computer ran into problems when starting and will be restarted. This has only started to happen since I installed AIS on this OS, meaning the current version of AIS and the recent RC.

DavidR · 2012-07-01T16:27:58.000Z

DavidR post:217:

It isn’t saying that it isn’t a problem, which it clearly is, just that is isn’t (or doesn’t appear to be) effecting all XP SP3 systems. I would say you should contribute to the other topic you mentioned, with your system information and symptoms.

Update:

By all accounts this is only present in win2k/winXP and I’m told the bug is fixed (and relates to rename operations). Now I don’t know if that fix, means an internal program build awaiting release, I have asked that and awaiting confirmation.

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