Program Update problem...

Avast Free Antivirus / Premium Security
1

Hi,

I try to update with the Program Update, and received this message:

http://img64.exs.cx/img64/1193/avast_program_update_error.png

The error in the log:
…
ERROR: Package ‘av_pro_d1140b’ did not load!
ERROR:LoadAllPartsVpus, code:0x20000011
…

The “Copy to clipboard” doesn’t work in the log window…

What I’ve to do to correct this? Reinstall?

Thanks

2

First try a Repair if your OS supports that.

Using Add Remove programs, select avast! Anti-virus and click Remove/Change button (if your OS doesn’t support this you wont see Change on the button). You will now have a series of options scroll down and select Repair. You will need to be on-line to achieve this.

3

I already tried the Repair, but still have the same problem :frowning:

4

Sometimes servers are down. Can you manually try a little bit after that… some minutes should be enough.
It’s not necessary to uninstall, just repair your installation:
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).

5

I already made that.

I install the avast in another computer and works well, so I think that I’ve to reinstall the avast on my pc… :frowning:

6

After reinstall it everything works fine… :wink:

7

Hello,

I had the same problem on both my computers:
When updating or upgrading:
“Error: cannot connect to the server”

On one pc, I did a repair and all went fine.
On the second pc, neither repair, nor unistall/reinstall solved the problem.
And I use the same Internet connection, same OS and applications (english versions on one, french version on another)

Pls advise.
Thank you

P.s. I am not being able to find "new post’ on the forum; Am I missing something?

8

This forum was for the beta version only and was locked some time ago after release of 4.5. New posts can be done in the regular avast! 4.x Home/Pro forum

br
Peter