program update tray notification

This a “clean” resume of several recent posts/topics about program updates tray notifications.

Since there are several topics, and one too-long-to-read topic with too many “off-topic” comments, I decided to quote here the most relevant comments.

If anyone have a RELEVANT report, experience, test… please contribute.

Please, please, for more general, somehow off-topic comments that have “some” relation to this TRAY NOTIFICATIONS issue (but that is not DIRECTLY ON TOPIC), please use the “dirty” topic (keep reading), or start a new topic.

If AVAST TEAM could read this post and continue with relevant contributions, I think several millions of users will benefit from resolving this issue(s).

TIA.

Automatic program update not working:
http://forum.avast.com/index.php?topic=76772.0

This following topic seems to be a similar problem, but the OP was not so clear, and he resolved the problem by uninstalling, which is not a valid solution for those “simple” users not even knowing about the issue.
http://forum.avast.com/index.php?topic=77361.0

Another (auto)update notifications problem
http://forum.avast.com/index.php?topic=77817.0

Another example:
http://forum.avast.com/index.php?topic=78350.0

My own “dirty and trashed” “update notifications are gone”:
http://forum.avast.com/index.php?topic=76977.0

From my “dirty and trashed” topic, I am quoting here the relevant info:

Here is one example of tray notifications working from beta to stable:

In reference to the situation where both tray notifications are displayed simultaneously in a “column”:

I believe this topic has already been discussed and answered and the length of the posts were brought up with you as well.

In addition, Vlk has already commented on this issue in several of these threads. I don’t think we need to open another thread summarizing the same issue IMO. Thank you.

The Avast Team does read the forum…that is why Vlk made the comment!

The only comment from Vlk was that by 2011JUL11 all the users should receive an update notification, which says nothing about the differences between what was going on last year (timely updates) and what was happening for several months (no program updates tray notifications). Read the above quotes, please.

The date Vlk mentioned does NOT explain the differences that several users are reporting NOW about the program update tray notifications’ behaviour while having the same settings and while they already receive some program update notification. Read please the above quotes.

Instead of reading more than 100 posts with many of them being OT in several disconnected topics, I gathered the relevant ones so people can READ and CONTRIBUTE.

If there is no contribution, well then. At least, please don’t trash this topic with posts that have no useful contribution.

I mean no disrespect and am not trashing the topic. I am however pointing out that there has been one thread already closed on this subject, and another long one currently open in which you have a senior Avast Team member (Igor) actively involved and Vlk made a statement: http://forum.avast.com/index.php?topic=76977.msg647128#msg647128 - scroll down for Vlk’s comments.

I’ll just repeat what I already suggested in the other threads… and I guess that’s all I have to say.
No matter how much I check the quotes, I don’t see any “inconsistencies”. Perhaps it’s because of a different understanding on how the system works, but I see nothing wrong here. OK, maybe it doesn’t work as the user expects, but it works as the authors wanted it to.
Since the spread, and the subsequent notifications, are basically random - it is supposed to, and it does behave differently on every computer - looking for a “system” is pointless.

@Igor, let’s take a simple example from the quotes above, with the default settings (automatic database update, ask for program update).

1_ I already have the program update tray notification. I have NOT applied the program update yet. When Avast checks for updates and when there is a new database update, the database is updated, and I see 1 PROGRAM update tray notification (since I haven’t applied the program update). The DATABASE update tray notification is not displayed, even when the database was updated.

2_ Other user, with the SAME basic situation/status and settings, sees TWO tray notifications simultaneously. One for the program update (he hasn’t applied the program update yet) and one for the just updated database. This behaviour was the normal for me last year, and IS the normal for OTHER users now.

3_ Some users, with this exact same settings and status, have never seen 2 tray notifications (database and program) simultaneously. Not last year, not now.

4_ Other users can see that a program update is available ONLY by opening the main GUI. The server has already sent to this user a “sign” that there is a program update available (since Avast main GUI can display this situation), but no PROGRAM update tray notification is being displayed, even if months go by and several new stable versions were released. In this situation, the user won’t know that a program update is available, unless he opens the main GUI.

5_ Moreover, when changing the settings to automatic program update, the main GUI already knows that there is a new program update available, but the program is NOT automatically updated. Months go by, and the PROGRAM does NOT update.

You have 4 different behaviours while using the same settings and having the same main status (main GUI already knows that there is a program update available). The 5th example is with 1 different setting, but all the other settings and the situation is the same.

I hope this time you can see the discrepancies in the behaviour (cases 1 to 3) and the problem for millions of users not even opening the main GUI ever (cases 4 and 5).

What you describe, except for point 1 - is exactly how it’s supposed to work (with the points 3 and 4 actually being “notification not shown yet”).

Igor, that is a contradiction. All the points, 1 to 5, are REAL examples happening RIGHT NOW, currently, simultaneously. Those are NOT inventions. Those are REAL.

Point 1 is happening to me. Point 3 is NOT “notification not shown yet”, since they “alternate” according to the program update availability. They show up, just never simultaneously. But other users still see those simultaneously, when it corresponds. I used to see it that way, but not anymore. Point 2 is still seeing the correct behaviour, and point 3 has never seen it correctly. But all three ARE currently receiving the program update tray notification.

If points 1 to 3 are all using the same “update” settings, and they ALL are actually currently seeing PROGRAM update tray notifications when there is one available (same stage of distribution cycle), and they ALL have the same “Status Bar Monitoring” settings, there should not be a reason for those 3 REAL CURRENT users to see different behaviours.

About points 4 and 5, those “might” (potentially) be a case of “notification not shown yet”, but not necessarily. But, when this behaviour is happening during (many) months, and the users are using a stable version which is 3 or 4 or 6 releases old, then what would be the point of “automatic program update”? Just because the tray notification is not showing up, does not mean that the AUTOMATIC program update shouldn’t be applied. Having “automatic” program updates that are not automatically updating (during many months and many stable releases) is, well…, ridiculous. That situation should be enough to conclude that there is some problem, somewhere.

Even if I discard any other REAL CURRENT users reporting their situations, my own current status is like in point 1, which you say it is not “normal”.

If Avast doesn’t want to test this, and experienced users simply deny the clear reports of many users (including reports from very frequent forum’s users that usually offer good support here, like those I quoted), then I can only “pray” for those millions simple users out there not having their security program updated as they expect.

The DATABASE is still being correctly updated, no matter the database update tray notifications being displayed or not. The PROGRAM, is NOT being correctly updated in some of the cases, while it should be either automatically updated, or should correctly notify the user so to update manually, in a timely manner.

Could we just open up another 3-4 topics for this case?

Otherwise I will not be able to understand the point “ady4um” is trying to make unless he is just eager to get his 100 posts.

The topics must be filled though by uncounted quotes of the previous one and each reply must fill at least half a forum page otherwise we are completely loosing the track.

Thank you “ady4um” that’s exactly what the world needs!

LOL ;D