I purchased my year subscription to Avast(not premium) and had to reset my computer to factory , how do i get the Avast back that i paid for?
Be sure that you use the e-mail address that you used to purchase the licence https://www.avast.com/en-gb/resend-license-paid.php
also, A bit curious as to how this stuff works. when i did the reset , Tohsiba loads Norton into the machine. which I ok , it is a trial, but when you look into your settings, the network access protection gets shut off because defender is disabled.? isn’t it good to keep the access protection on? does that have to be off when you use third party protection?
I see my license, but am still confused, this site in my account says I am protected and my shields are on, but on my computer do not see the program for Avast anymore? getting the license did not re download the software? how do I get my year subscription back , without buying it again ?
Getting the license from the link given by essexboy ‘doesn’t and never has downloaded the software.’
You have to download the program install it and then apply the license as you did when first installed.
Pro AV: - http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
AIS: - http://files.avast.com/iavs9x/avast_internet_security_setup.exe
The my.avast.com has still retained the historic data of your previous installation.
And you will have to uninstall any av on the system before installing avast:
http://www.ache.nl/index.php?location=mal-01