Protections are switched off and license expires

Hello,

I’m running Avast Internet Security 7. Since a month, when I haven’t used my computer for some hours like during the night or while I’m at work (the computer is usually always on), I get the message that my license has expired, or sometimes that my free trial is about to expire in 0 days, and all protections are switched off. If I check the license status at this point, it says that the license expires in 2013-07-13 and is valid for 0 days. The first time this happened my license was valid til september this year, but I bought a new one anyway, so now it really is valid until 2013-07-13.

Usually all I have to do is clicking the “fix this issue”-button (or whatever it might say in english) and all protections are switched back on and the license status starts behaving correctly (as for today it now says I have 333 days left).

This happens maybe once in a week. Now it happened two days in a row. Highly annoying. What to do? I have googled a lot and found what sounded like similar problems, but the answer usually is to uninstall Avast using the removal tool in fail-safe mode and install back on, and that doesn’t help…

I have also performed a startup scan as well as online scannings with different anti-malware tools and found nothing. I had however a virus earlier this summer, which was removed by a startup scan, but from what I can remember these no-protection-license-not-valid-problems started first a while after that.

Welcome to the forum.
Is your date and time correct ???

Oh yes, I forgot to mention that… I’ve checked my system date and time every time this has happened, and they’ve always been correct.

Have you tried a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and select Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

The problem was back today, 3rd day in a row, so I have done a repair now. It didn’t say anything about reboot. Guess I’ll just have to wait for a couple of days to see if this solved the problem… but is it likely that a repair would fix something that wasn’t fixed by an uninstall-remove-new install?

Although a reboot wasn’t suggested, it’s still recommended. :slight_smile:

Of course. :slight_smile: Rebooted yesterday, no problems today, but I guess I have to wait a week or two to see if it happens again…