Providers and those running

I have 7 providers total with six running. My other computer has 7 running. I sent a note to Avast, but did not hear back. I deleted and downloaded using the same license key. Still 7 with 6 running. Help!

We need more info. what provider is not running?

If both computers are running win2k and up, there should be 6 running, unless Outlook is also installed, then 7. The missing one is probably the Outlook/Exchange provider.