Pup.crossfire sa

Viruses and worms
1

(Apologies if this shows up twice, I am very fried from dealing with this computer…) here is my issue:

Computer has been slow, turns itself off, also the clock is off at times. A scan turned up pup.crossfire sa (Malwarebytes).

Malwarebytes Anti-Malware 1.65.1.1000
www.malwarebytes.org

Database version: v2012.12.17.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Candace :: OCEAN [administrator]

12/16/2012 7:29:09 PM
mbam-log-2012-12-16 (19-29-09).txt

Scan type: Full scan (C:|D:|E:|H:|I:|J:|K:|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 421184
Time elapsed: 1 hour(s), 2 minute(s), 38 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\INSTALLEDBROWSEREXTENSIONS\215 APPS (PUP.CrossFire.SA) → Quarantined and deleted successfully.

Registry Values Detected: 1
HKCU\Software\InstalledBrowserExtensions\215 Apps|4479 (PUP.CrossFire.SA) → Data: Giant Savings → Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Yesterday I had Pagerage, which I removed along with Yontoo but then when I uninstalled Mozilla and reinstalled it using Internet Explorer, IE opened in some stealth mode, and the new Mozilla said that one of my most often visited pages is one I rarely visited.

So to sum, yesterday it was pagerage and all the weirdness of that, and today it is Pup.crossfire sa. So I’m wondering if something is lurking somewhere.

Thanks!

2

Please follow the guide here and attach the logs, not copy and paste
http://forum.avast.com/index.php?topic=53253.0

AdwCleaner
Malwarebytes
OTL
aswMBR

One of the Malware specialists will respond to you later as there in different time zones and are probably sleeping/working at the moment.

As you have already done the Malwarebytes scan you can probably leave that for the moment unless one of the malware guys wish for you to re-run it later.

3

Thanks, attached are the results. aswMBR.exe was blocked by Norton AV so I was unable to run it.

4

Btw, is it safe to send files to an external hard drive (mostly media) while waiting for this to be resolved? Thanks!

5

Hi you appear to have multiple AV’s please remove all bar the one you are using
Once done can you let me know what the problems are

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:OTL
SRV - [2012/12/06 14:31:33 | 002,443,800 | ---- | M] () [Auto | Running] -- C:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.exe -- (BrowserProtect)
O2 - BHO: (no name) - {414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {D0F4A166-B8D4-48b8-9D63-80849FE137CB} - No CLSID value found.
O3 - HKU\S-1-5-21-2022167604-597765444-3474613015-1000\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
O4 - HKU\S-1-5-21-2022167604-597765444-3474613015-1000..\Run: [RegistryBooster] "C:\Program Files (x86)\Uniblue\RegistryBooster\launcher.exe" delay 20000 File not found
O20 - AppInit_DLLs: (c:\progra~3\browse~1\25986~1.67\{c16c1~1\browse~1.dll) - c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.dll ()
[2012/12/15 11:09:22 | 000,000,000 | ---D | C] -- C:\ProgramData\BrowserProtect
[2012/12/15 11:09:20 | 000,000,000 | ---D | C] -- C:\Users\Candace\AppData\Roaming\BabSolution

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

6

Hi, I had RagePage which took over my browser for a while, I finally got rid of it and Yontoo, but then Pup.crossfire sa was detected. For months my computer has been turning itself off, not just restarting (which I assume is done by Microsoft updates?), and sometimes the computer clock will be off by minutes or hours compared to the internet. Mostly I ignored those problems but now I’m worried that there is a trojan or other nasty beastie lurking. I am getting a new laptop and want to move things from this desktop and the old laptop but don’t wish to transfer problems. Got enough of those…

You helped me with a worm years ago (scones, jam and cream debate) and I was both relieved and a tad embarrassed to find you here still helping us all (embarrassed because who wants to repeat their mistakes when there are plenty of new ones to be made :).

7

Ah yes I remember it well ;D Clotted cream and scones … Yum Yum. I am like a bad penny … Hard to get rid of

A few bits did not want to go first time around so I will hit them again
The time loss problem sounds as though it may be the CMOS battery getting a bit flat

I will check the MBR out, it may be OK but it will only take a few minutes

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:OTL
IE - HKU\S-1-5-21-2022167604-597765444-3474613015-1000\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://search.babylon.com/?q={searchTerms}&affID=110803&tt=5012_1&babsrc=SP_ss&mntrId=343527d1000000000000009363007aa9
[2012/12/15 11:08:57 | 000,002,432 | ---- | M] () -- C:\Users\Candace\AppData\Roaming\Mozilla\Firefox\Profiles\zx7zbyze.default\searchplugins\babylon1.xml
O3 - HKLM\..\Toolbar: (no name) - {98889811-442D-49dd-99D7-DC866BE87DBC} - No CLSID value found.
O20 - AppInit_DLLs: (c:\progra~3\browse~1\25986~1.67\{c16c1~1\browse~1.dll) - c:\ProgramData\BrowserProtect\2.5.986.67\{c16c1ccb-7046-4e5c-a2f3-533ad2fec8e8}\BrowserProtect.dll ()
[2012/12/15 11:09:31 | 000,000,000 | ---D | C] -- C:\Users\Candace\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BrowserProtect
[2012/12/15 11:09:22 | 000,000,000 | ---D | C] -- C:\ProgramData\BrowserProtect
[2010/09/28 15:29:23 | 000,000,000 | -HSD | M] -- C:\Users\Candace\AppData\Roaming\.#

:Commands
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download the latest version of TDSSKiller from here and save it to your Desktop.

[*]Doubleclick on TDSSKiller.exe to run the application

https://dl.dropbox.com/u/73555776/tdss%20start.JPG

[*]Then click on Change parameters.

https://dl.dropbox.com/u/73555776/tdss%20Change%20param.JPG

[*]Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

[*]Click the Start Scan button.

[*]If a suspicious object is detected, the default action will be Skip, click on Continue.

https://dl.dropbox.com/u/73555776/tdss%20threat.JPG

[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

[*]Get the report by selecting Reports

https://dl.dropbox.com/u/73555776/tdss%20report.JPG

[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

Please copy and paste its contents on your next reply.

8

Take two, the report is too long for the dialog box, and “cure” option was not available, so I attached it.
Bad pennies = good luck :).

9

OK they now look good … So what problems do we still have to work on ?

10

Yay!

Hmmm, problems to work on - gun control in the U.S.? World peace? Why does the toast always land jelly side down when it falls of the table? Seriously, you have now been promoted from bad penny to magic penny :slight_smile: and I fully appreciate your time.

Wrt the computer, I’m going to either upgrade to something with Windows 8 which I understand has fixed some security holes (like not defaulting to ‘guest’ being an administrator) or jump ship over to an Apple system, and I’ll attempt to be more vigilant in the future. Anything else in the meantime (like the slow clock, which sounds like you think is a hardware issue) it seems I can safely ignore. Bliss.

And yes, I promise to avoid putting several AVs on at once in the future…

11

;D

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:Commands [resethosts] [emptytemp] [Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Click Start.
[*]Open My Computer.
[*]Select the Tools menu and click Folder Options.
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.

http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif
Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

If you use on-line banking then as an added layer of protection install Trusteer Rapport

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
[*]Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:

12

Happy to report that all is well, thank you again. :smiley: Wishing you a problem-free holiday season!