1

hi, i started a ticket 6 days ago, i purchased licence for 1 year of avast security antivirus premium, and still im having the free version and nobody answer the ticket. here’s the receipt

http://imgur.com/CvXxQYf

2

As you paid by bank it can take several days before the payment is processed.

Check your avast account if the license is there, if not just have patience.

3

i already purchased before by bank, so the transfer is immediate, because that account is already in my contacts, and same bank.

4
And nobody answer the ticket.
Post your ticket ID number here and we will notify somone
5

Whist that may be the case, but bank transfer to being classed as cleared funds in the receiving bank can take a little longer.

But as mentioned pot your support ticket ID and it can be pushed.

6

#789118

7

I have reported it to try and draw attention to your issue.

8

ty david.

9

david or someone hi, they answered my ticket 17 before i created it, i gave them what they asked me, t’s been 8 days and they still do not respond. Take so long to answer such simple things?

10

As an avast user there is only so much I can do but I’m confused comments in your post:

  1. “hi, they answered my ticket 17 before i created it.” Does this other tickets have submitted as this in itself can slow the process ?
  2. “i gave them what they asked me, t’s been 8 days and they still do not respond.” I don’t know what it is that they asked for, so I can’t say what is a simple thing.
11

its just i dont know why they take so long to answer…how can i turn back this? i dont want it anymore and i dont want avast anymore…when i got a problem (not by me) i have to beg for attention. i think this isnt they way to proceed, this is disrespectful. 2 week to answer any question the users have.

12

You don’t have to beg, you just need to have patience after you have created a ticket.

they answered my ticket 17 before i created it
What do you mean with ? It would really be amazing if a ticket was answered before it was created.
2 week to answer any question the users have.
You need to count in business days, not weeks or days. The amount it takes to reply to a ticket depends on (not limited to) how busy it is, if there are holidays (and yes there where in Sjechie), the complexity of the question etc.