purchased internet security premium, 6 days ago, still waiting key.

system · 2017-04-28T11:44:38.000Z

hi, i started a ticket 6 days ago, i purchased licence for 1 year of avast security antivirus premium, and still im having the free version and nobody answer the ticket. here’s the receipt

http://imgur.com/CvXxQYf

Eddy · 2017-04-28T12:02:46.000Z

As you paid by bank it can take several days before the payment is processed.

Check your avast account if the license is there, if not just have patience.

system · 2017-04-28T13:10:49.000Z

i already purchased before by bank, so the transfer is immediate, because that account is already in my contacts, and same bank.

Pondus · 2017-04-28T13:13:38.000Z

And nobody answer the ticket.

Post your ticket ID number here and we will notify somone

DavidR · 2017-04-28T15:52:41.000Z

agu.gallo post:3:

i already purchased before by bank, so the transfer is immediate, because that account is already in my contacts, and same bank.

Whist that may be the case, but bank transfer to being classed as cleared funds in the receiving bank can take a little longer.

But as mentioned pot your support ticket ID and it can be pushed.

system · 2017-04-28T16:57:26.000Z

#789118

DavidR · 2017-04-28T17:02:04.000Z

I have reported it to try and draw attention to your issue.

system · 2017-04-28T17:42:54.000Z

DavidR post:7:

I have reported it to try and draw attention to your issue.

ty david.

system · 2017-05-17T13:20:23.000Z

david or someone hi, they answered my ticket 17 before i created it, i gave them what they asked me, t’s been 8 days and they still do not respond. Take so long to answer such simple things?

DavidR · 2017-05-17T16:20:27.000Z

agu.gallo post:9:

david or someone hi, they answered my ticket 17 before i created it, i gave them what they asked me, t’s been 8 days and they still do not respond. Take so long to answer such simple things?

As an avast user there is only so much I can do but I’m confused comments in your post:

“hi, they answered my ticket 17 before i created it.” Does this other tickets have submitted as this in itself can slow the process ?
“i gave them what they asked me, t’s been 8 days and they still do not respond.” I don’t know what it is that they asked for, so I can’t say what is a simple thing.

system · 2017-05-22T20:07:58.000Z

DavidR post:10:

agu.gallo post:9:

david or someone hi, they answered my ticket 17 before i created it, i gave them what they asked me, t’s been 8 days and they still do not respond. Take so long to answer such simple things?

As an avast user there is only so much I can do but I’m confused comments in your post:

“hi, they answered my ticket 17 before i created it.” Does this other tickets have submitted as this in itself can slow the process ?

“i gave them what they asked me, t’s been 8 days and they still do not respond.” I don’t know what it is that they asked for, so I can’t say what is a simple thing.

its just i dont know why they take so long to answer…how can i turn back this? i dont want it anymore and i dont want avast anymore…when i got a problem (not by me) i have to beg for attention. i think this isnt they way to proceed, this is disrespectful. 2 week to answer any question the users have.

Eddy · 2017-05-22T20:20:59.000Z

You don’t have to beg, you just need to have patience after you have created a ticket.

they answered my ticket 17 before i created it

What do you mean with ? It would really be amazing if a ticket was answered before it was created.

2 week to answer any question the users have.

You need to count in business days, not weeks or days. The amount it takes to reply to a ticket depends on (not limited to) how busy it is, if there are holidays (and yes there where in Sjechie), the complexity of the question etc.

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