Purchased license key cannot be used

Avast Free Antivirus / Premium Security
1

Hi there

I purchased a multi-device, multi-year license for Avast Premier.

This was successfully enabled across the 3 devices for which I am licensed.

Recently, I noticed that my devices are now only running Avast Free and although the purchased license shows up in the application, when I try to select it I get ‘an unknown error occurred’.

Can anyone at Avast help?

Thanks,

Mark

2

Did you buy from Avast directly or from a reseller…?

3

From a reseller. It was working perfectly, then it wasn’t.

4

You would need to contact the reseller, assuming this was an authorised avast reseller they should be able to resolve this.

However, if this was just someone selling licenses on-line etc. (many such sellers on ebay/amazon) this could be a hacked license which has been cancelled by avast.

5

You’ll need to contact the Reseller. If that doesn’t fix the problem,
you can contact Avast support, https://support.avast.com/contact

6

As said by Dave and Bob, contact the reseller. (Note: https://www.avast.com/faq.php?article=AVKB26)

7

Thanks all.

Have raised the issue with Avast support - will see where we go from there.

8

Just to add, a response could take a couple of (business)days.
Don’t submit another ticket, as that would put you back further (FIFO)

9

You’re welcome.