Puzzling Boot Scan Report

Avast Free Antivirus / Premium Security
1

Hi All,
I hadn’t done a scan for awhile so did a boot scan. This caught quite a few viruses but also produced some puzzling reports. I would appreciate any help on understanding them and deciding what to do.

Several lines like
File C:\Program Files\Avast\Data\moved\jar.jar-fcdb0fa-2d85102c.zip.vir\Counter.class is infected by VBS:Malware [Gen], Moved to chest
the chest files are quite close to these \moved\ files but what were the \moved\ files doing in Avast?

One line
File C:\Program Files\Microsoft Office\Office10\MODHELP.DLL Error 42003 {Internal program error.}
Is this saying that avast crashed on this file?

Several files like
File C:\WINDOWS\I386\FTP.EX_ Error 0xC000003E {Data Error}
I vaguely recall seeing something like this before. Are they low level I/O errors?

Rgds
Bob

2

Hi BobL,

Previous versions of avast! just moved malware files during a boot time scan to render them inactive. avast! now puts malware into the chest during a boot time scan.

the \moved directory was therefore created by avast! during a previous scan.

I suggest you do a forum search for the error messages- something is bound to come up.

3

Strange… what if you run an ordinary scan (from Windows GUI) - do the same errors occur?
Maybe you can try to run a disk check, including a surface test…

4

Hi sorry for delay
disk scan showed no errors
ordinary virus scan did not detect same files
!?
Bob

5

Are you logged as an Administrator when you run this scan?