Hey SpeedyPC,
It’s radicalb21. I would suggest having your friend contact Biz-aid Pty Ltd in Australia. There phone number is (+613) 9526 6977. They are located in St. Kilda in Victoria. Here is the URL:
http://www.avast.com.au/
I hope this helps your friend. As Craftec said he should join the forum also. If you have questions you can contact me through my profile or through my website.