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Hello! Answering these questions for you:

a) We have some logs in two points:

  1. Application logs: These will tell us what you were trying to do when you had an issue or the app crashed. You can see them if you go to “Contact Support” on the Help section of the app and select a technical issue. They will be sent only if you submit your issue through that form in the app and attach the logs. You can always preview the logs before attaching them to the issue.
  2. Server logs: We have logs of VPN sessions. We log when someone connects/disconnects. Like the application logs, these will also help us measuring the quality of the connections, solving issues and making improvements to the infrastructure.

Please note these logs do not include any sensitive information or personal identification.

b) We own most of the VPN servers and few others are rented. Ideally, we want to own all servers, but maintaining servers in some locations can be quite expensive.

c) Data compression happens on the server. The compression works mostly with texts and images when these kind of data is detected.