I am not sure how to words this. I was a member of windows live for about 1 year,and they gave me the avast URL to ask question. I am sure I will have other question to ask about the avast scanner. now that I am a membe here will ask all my question here. I think it well be easier for me to ask all my question in one spot.
one day I was doing a lot of updateing also 1 or 2 downloads. I am not sure if it happen then the trouble that I am having now. before I did all of that both the quickplayer & the windows media player worked right now they do not.
after I did the last one witch was the quickplay witch is the one that would just start up on it own and played either a CD or a DVD. just where you have your mouse hovering. you see a tiny circle going round and round for a few seconds and stops. I have to click on the E drive to get it even doing that small amount. windows media would just do only that little bit too. later. I tried again. quickplay would only do that little bit again and windows media was a very very slow starter but it would start. it only played the sample tunes that came with the computer. I will try to fine what information you might need. if
one day I was doing a lot of updateing also 1 or 2 downloads.
What was it that you downloaded? This could be relevant to the problems you are experiencing.
From your other post on the same subject :
http://forum.avast.com/index.php?topic=44788.msg375032#msg375032
one day I was doing a lot of updateing also 1 or 2 downloads.
What was it that you downloaded? This could be relevant to the problems you are experiencing.
I am sorry about the double post. I do a lot of writting on a note pad and copy paste the one that I tried to correct before sending. I think what happen is I remember writting it on the note pad just did not recall posting it. I will be more carefull. I am not very good at computer, so if I don't make sense let me know and will try to explain better. I was updating things like the 2 player mention here and AdobeAIRInstaller, adobe reader, acrobat. one of the things I downloaded was spywareBlaster and a couple of demo games from realarcade. one other thing I downloaded. adobe shockwave_installer but I did not install it. it was wanting me to use norton as security and I won't use that. also I was not sure if I needed it or not with the other adobe things that I do use on my computer. I still have just don't know if it would be some thing I should read more on to see if it was some thing I should or could use.
when I went back to my desktop was just after updating both player. that is when I tried them and found out they were not working. cannot recall if I wrote that quickplayer is the one that use to start right up and play if it was a CD or a DVD that
I have wrote this part I am about to write here in the avast scanner a few days ago. I am writing it again because I do not know if this could be part of the trouble I am having now with the players. also during this time 3 icons that I did not put them on my desktop. two of them were called the same name witch is desktop. there is some difference in what they had in them when I click on them and I can send that information if you want it. the 3rd was name call hs_err_pids. when I click on that one it said some kind of a Java scrip error. I can send you a small part of that to if you liked. it is very long. this part I am writing is new here. day before yesterday morning there was 1 more icon on my desktop that 1 was is called itune witch I am very positive that I did not download that one. I do not know if it is another player like quick play or windows media. or if it was some thing different. I may not be able to get on the computer till 1st ting in the morning. thanks for your reply. I look for you in the morning Sharon sham1313
the itune. I don’t know if that is a certain kind of music or if it was a new player like the quick player and windows media.
Sharon,
Youi’ve been waiting for a reply.
The “helpers” have been waiting for you to say what you were downloading.
You still haven’t said, even though you think you have.
What is needed for help to work is specific file names, the url of the download site, or at least the software manufacturers’ name.
Telling us that you want to watch something about your brother in Vietnam unfortunately does not help with what files or file associations are misbehaving. Thousands of folk a day watch hundreds of clips on hundreds of different media players.
Hint: Don’t try and spell a file name yourself, if that is a problem. Copy and paste it instead.
eg: QuickTimePlayer, not “quickplay”. (If it is quicktime player, by Apple, that you mean. I think it is, but I don’t know. It doesn’t really matter, I just use it as an example.)
I have never known a shockwave installer to want anyone to use norton. What message did it come up with? This makes no sense at all.
I don’t know if you need the adobe shockwave installer in addition to the other adobe thing, because you don’t say what the other adobe thing is.
Do you see where I’m coming from, here?
http://get.adobe.com/shockwave/thankyou/
http://www.javacoolsoftware.com/sbdownload.html
for a while I could not figure what you were asking for but I think I know so do not mine what some of this post says
I said in the post above this is what I was downloading.
I downloaded this spywareBlaster and a couple of demo games from realarcade. one other thing I downloaded. adobe shockwave_installer but I did not install it. it was wanting me to use norton as security and I won’t use that. also I was not sure if I needed it or not with the other adobe things that I do use on my computer. I copy pasted a couple of lines above. I re-red what I wrote and saw where I went wrong about the norton scanner. they say you can get a free norton security with your download. is shockwave some thing that has to do with CD or DVD.
I cannot come on again till in the morning but when I do I will send you the rest you need Sorry Sharon sham1313 this is what I wrote before I knew what you needed till tomorry bye
I did mention about the 3 other Icon that I found on my desktop. if you were wanting what I found when I click on them I will send you all of what there when I click on them and there names are. the 1st and 2nd were call desktop yes both are the same, and the 3rd one name is hr_err_pid5...
desktop (1)
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21769
IconResource=%SystemRoot%\system32\imageres.dll,-183
[LocalizedFileNames]
Backup and Restore Center.lnk=@%systemroot%\system32\brcpl.dll,-1
Windows Photo Gallery.lnk=@%ProgramFiles%\Windows Photo Gallery\PhotoLibraryResources.dll,-1581
Windows Update.lnk=@%SystemRoot%\system32\wucltux.dll,-1
Wordpad.lnk=@%SystemRoot%\system32\shell32.dll,-22069
Notepad.lnk=@%SystemRoot%\system32\shell32.dll,-22051
Windows Media Player.lnk=@%SystemRoot%\system32\unregmp2.exe,-4
desktop (2)
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21799
now for a pease of the java scrip one that is name hr_err_pids
An unexpected error has been detected by Java Runtime Environment:
EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d886078, pid=5512, tid=5108
Java VM: Java HotSpot™ Client VM (1.6.0_02-b06 mixed mode)
Problematic frame:
V [jvm.dll+0xc6078]
If you would like to submit a bug report, please visit:
http://java.sun.com/webapps/bugreport/crash.jsp
--------------- T H R E A D ---------------
Current thread (0x18301c00): JavaThread “Thread-3” [_thread_in_vm, id=5108]
siginfo: ExceptionCode=0xc0000005, reading address 0x00000000
Registers:
EAX=0x00000000, EBX=0x00000000, ECX=0x00000006, EDX=0x00000004
ESP=0x193ff150, EBP=0x193ff198, ESI=0x18301cec, EDI=0x18301c00
EIP=0x6d886078, EFLAGS=0x00010246
Top of Stack: (sp=0x193ff150)
0x193ff150: 18301cec 18301cec 193ff198 00000000
0x193ff160: 18301c00 00000000 193ff198 00000000
0x193ff170: 67b8c3b5 18301cec 00000000 02e93150
0x193ff180: 67bca5fb 18301cec 00000000 18301c00
0x193ff190: 268a7fe8 268a7fe8 193ff1e0 2073a440
0x193ff1a0: 1844a500 193ff1e8 193ff1fc 193ff1f8
0x193ff1b0: 00000000 193ff1f0 00000000 26d9f828
0x193ff1c0: 193ff1c0 268a7fe8 193ff1fc 268a8200
Instructions: (pc=0x6d886078)
0x6d886068: 00 74 09 8d 4c 24 10 e8 ec 23 09 00 8b 44 24 28
0x6d886078: 8b 08 8b 51 04 8b 42 3c 50 56 e8 19 19 02 00 8b
Stack: [0x19300000,0x19400000), sp=0x193ff150, free space=1020k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V [jvm.dll+0xc6078]
j com.opera.CertificateHandler.acceptCertificateChain([[BLcom/opera/CertificateHandler$SyncObject;Lcom/opera/CPointer;Ljava/lang/String;)V+0
j com.opera.CertificateHandler.checkCertificates(Ljava/security/CodeSource;Lcom/opera/CPointer;)Z+149
j com.opera.AppletClassLoader.allPermissionsGranted(Ljava/security/CodeSource;)Z+18
j com.opera.AppletClassLoader.getPermissions(Ljava/security/CodeSource;)Ljava/security/PermissionCollection;+291
j java.security.SecureClassLoader.getProtectionDomain(Ljava/security/CodeSource;)Ljava/security/ProtectionDomain;+33
j java.security.SecureClassLoader.defineClass(Ljava/lang/String;[BIILjava/security/CodeSource;)Ljava/lang/Class;+24
j java.net.URLClassLoader.defineClass(Ljava/lang/String;Lsun/misc/Resource;)Ljava/lang/Class;+253
j java.net.URLClassLoader.access$000(Ljava/net/URLClassLoader;Ljava/lang/String;Lsun/misc/Resource;)Ljava/lang/Class;+3
j java.net.URLClassLoader$1.run()Ljava/lang/Object;+43
v ~StubRoutines::call_stub
Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j com.opera.CertificateHandler.acceptCertificateChain([[BLcom/opera/CertificateHandler$SyncObject;Lcom/opera/CPointer;Ljava/lang/String;)V+0
j com.opera.CertificateHandler.checkCertificates(Ljava/security/CodeSource;Lcom/opera/CPointer;)Z+149
j com.opera.AppletClassLoader.allPermissionsGranted(Ljava/security/CodeSource;)Z+18
j com.opera.AppletClassLoader.getPermissions(Ljava/security/CodeSource;)Ljava/security/PermissionCollection;+291
j java.security.SecureClassLoader.getProtectionDomain(Ljava/security/CodeSource;)Ljava/security/ProtectionDomain;+33
j java.security.SecureClassLoader.defineClass(Ljava/lang/String;[BIILjava/security/CodeSource;)Ljava/lang/Class;+24
j java.net.URLClassLoader.defineClass(Ljava/lang/String;Lsun/misc/Resource;)Ljava/lang/Class;+253
j java.net.URLClassLoader.access$000(Ljava/net/URLClassLoader;Ljava/lang/String;Lsun/misc/Resource;)Ljava/lang/Class;+3
j java.net.URLClassLoader$1.run()Ljava/lang/Object;+43
v ~StubRoutines::call_stub
j java.security.AccessController.doPrivileged(Ljava/security/PrivilegedExceptionAction;Ljava/security/AccessControlContext;)Ljava/lang/Object;+0
j java.net.URLClassLoader.findClass(Ljava/lang/String;)Ljava/lang/Class;+13
j com.opera.AppletClassLoader.findClass(Ljava/lang/String;)Ljava/lang/Class;+113
j java.lang.ClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;+43
j com.opera.AppletClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;+97
j java.lang.ClassLoader.loadClass(Ljava/lang/String;)Ljava/lang/Class;+3
j com.opera.AppletPanel.runLoaderThread()V+14
j com.opera.AppletPanel.run()V+13
j java.lang.Thread.run()V+11
v ~StubRoutines::call_stub
--------------- P R O C E S S ---------------
Java Threads: ( => current thread )
0x18317000 JavaThread “Thread-4” [_thread_blocked, id=540]
=>0x18301c00 JavaThread “Thread-3” [_thread_in_vm, id=5108]
0x18301400 JavaThread “AWT-EventQueue-1” [_thread_blocked, id=4236]
I am going to read your post again and see if I can figure out what file you are talking about. if I do figure it out I always copy paste things like that if they let me. it is the only way to make sure there are no error’s there.
What has the Java error log got to do with this? That has been addressed on two of your other threads.
Edited by me because I posted in the wrong thread. :
I am sorry, Sharon, if you thought that was directed to you. I was ill with myself for posting in your thread while I was working on another thread. You see, I had 3 windows open to the avast forum and I mistakenly post info for another window in the window for your thread. Please accept my apology if you were offended.
http://get.adobe.com/shockwave/thankyou/
the above URL is where I have down loaded the shockwave. I thing you did ask for the URL that I did the downloading from. I have not yet install the shockwave. don’t know if it would be useful to me or not. the two games I downloaded were from www.realarcade.com.
please bare with me! computer is very hard for me. I did poorly in school I guess you can tell that by trying to read and understand my e-mail's.
1st I will just say the only reason I told you about the 3 icon witch 2 are named desktop. yes both are the same name, one icon look like a peace of paper witch was the Java scrip error. the other two look like a big O that had ridges all the way around it. that seem like it happen about the same time as the player stops working. what I am telling you now there was another icon appeared on desktop named itunes that look like a silver record sense it is about music thought it may have to do with the subject were on. the icon appeared on my desktop when it had been on line all night two days ago. I don't have a clue why certain icons appeared on my desktop. some times the computer was on line all night.
I feel like I'm stupid! I hope at least some of this is helpful. I could kick my self for not staying in school over 25 years ago. {smile} I am almost sure I know what information you want. I thought all I had to do was open windows media click on help then click on about media and that would be the information I"m looking for. I do not see a help just a media guide.
my computer shut down at 4:34am this morning and turn it self back on. in 3 weeks this computer has cashed 2 times. last night it cash again. I hope that is not a super bad sign but, if it is maybe you can help me there when I start a new question.
I know this is a stupid way to do this but it is the only way I could think of that would show you where I'm looking at and tell me if I am wrong. (I think I am looking in the right place) {smile} I am trying to smile any way and hope you are too.) where the comas are is where one should be right under each other.I wish you would tell me witch one to click on to get the information you need. under proberties I see "C:\Program Files\Windows Media Player\wmplayer.exe" /prefetch:1 then next I'm not sure if I should click on any thing els here because if I click the wrong one some thing may want to install or unstall something. that is why I am asking if you would tell me witch one to click to get information to you?
now that I am under proberties and see windows media this is what I see witch one will show me the information I am looking for.
mpvis.Dll, set_wn,wmlaunch, wnpband.dill, wmpcon,fig, wmpenc,wmplayer,wmpnetwk,wmpnscfg,wmpmscfg, wmpnssci.dill,wmprph, wmpshare, WMPSideShowGadget,wmpsy,ncmgr.dll, wmssetupceb and wmssetup.dll
windows media 6.0 kb931621x86msu
I did fine this information. this part here is right. I have a windows vista version 6.0, service 1 architecture 32bit. memory(RAM) 3.00 GB system type 32bit. Product number dv6700 pavilion notebook. windows media application165kb
I did fine out that quickplayer version 7.6 (472) quicktime (tm) version7.6 (1292)
I am not sure if I sent you all of this but it is all in on his e spot.
I thing quick player when you click on it. all it does is when your mouse is hoovering in one spot going round in circle for a few seconds and that all it does.
windowsmedia 6.0 KB 31621xmsu. I have spent a lot time on this I just hope it was worth it. if it is not hopefully you can lead me in the right direction. I hope you can read and understand this if not let me know what does not make sense and I will try again. I know you help a lot of people and I don't want to slow you down trying to explain things to me. if you feel for any reason that you can't help me any more. also if I do not understand what should be done or how to do it. maybe hp can help. I don't like trying to do it on the phone because a lot of times I get here them. some times I can't hardly hear them.
I sure hope this is helpful.
Sharon {sham1313}
I have a little bit of time now I am going to look an see if I fine any information on the windows media and the quickplayer. thanks Sharon H. :) ;D
Hi, I don’t know exactly what to do here, but there are a couple of things you could try, and I’ll try to explain why.
-Uninstall the realarcade software from your computer.
Reason: There are quite a lot of adverse (negative) reports about this software. It is possible that using it has somehow changed your computer settings. Right now it is the no. 1 suspect.
I’m not a native Vista speaker, so not sure if the following is how it works, but you could try it. (I know it works in XP>)
-Click “start”, mouse over to “my computer”, mouse over the drive that represents your DVD/CD drive, and right click it. The menu that appears is called a context menu. On it, click on “properties” In the window that will then appear, click on the “autoplay” tab near the top. From there you should be able to select what you want to happen each time a disk is inserted.
Hope that helps.
You’ve got more going on than I think is possible to diagnose and help, here, but it might help a bit.
I had just finish in long hand writting a post when your reply got here. I am going to send this any way. I thing it may give you a little more information. I will try to do what you thing it may help me a little as soon as I get threw here but may have to Wait till in the morning. you say I have a few things going on. I wonder how or what to do next. HP is suppose to call me between 8am and10am tomorrow to fix every thing that is a HP problem. I hope some of it is a hp problem and not a 3party type thing or they won't they help me. when I have them on the phone I am going to make sure they know I have had 3 crash in the past 1 or 2 month. I hope the icons that have been coming up on my desktop is a hp problem. if it is after they explain things to me I will write and let every one no what happen. in case it happens to some one els. b
before I forget this again my sister works at a collage in portland Oregon. there teg there refuse to use windows vista. they are staying windows XP till the right one comes a long.
when I look in the control panel, then in the unstall or change a program. I do not see a windows media player, but I do see a viewpoint media player. is windows media player and the viewpoint media player the same thing? I know bill gates change a lot of little thing certain thing. right now my head is going blank I cannot even thing of one of the little things that he changed. this is one thing and I wished I could thing of a better one to tell but this is all I can think of. a little things on your browser use to be bookmarks, but now it is called favorites. that is just an (ex sample) (that is spelled way wrong) but I thing you get the idea of what I am trying to spell. thoug.
if I click start and type viewpoint media in the search line. it does not fined any thing, but I did see it in the unstall or change programs. you already knew if I type windows media in the search from the start menu I fine two or 3 files but some have nothing end them. there are few other media things too, but if I click on the wrong one it might install some thing or unstall some thing. that all for now and a big thank you. Sharon sham1313
the quickplay I fine there is 3.7 and HP quick touch1.00C4. also quick player. I am not sure if I gave you the write information you need or not. if not you can tell me where to look and I well get.
I was thinking of unstalling both player but I am not sure with the ones I see in the start menu of witch ones is witch.
I do not think unstalling and re-installing would work. it may have work at one time, but I don’t thing so now.
In the morning some time tomorrow I will try to take each step by step and let you know what happens
[
not a problem I understand. 1st think in the morning I will be here Sharon . I had to check my husband mail for him and thought I stop for a for a few seconds have a good night and godbless
quote author=CharleyO link=topic=44788.msg375612#msg375612 date=1241324366]
[/quote]
Hi Sharon,
I recommend that you uninstall the Viewpoint player. Some consider it Adware. It is of some privacy concern.
Info: http://en.wikipedia.org/wiki/Viewpoint_Media_Player
http://www.kephyr.com/spywarescanner/library/viewpointmediaplayer/index.phtml
Wikipedia is a fairly authoritative encyclopedia type site, Kephyr is a fairly well known anti-spyware site.
Did you try getting to the Autoplay tab and modifying the instructions as per my last post? If you need further info on that, or want another way to do it, let us know.
I did unstall viewpoint like you ask, but I went back and re-red what both of what we wrote each other. I did get this post that you see right under this paragraph, but I did not see a post that mention any thing about a Autoplay tab there is no autoplay tab that I can see. when I click libary to see what there was I saw where you could setup a new autoplay then under that is what I saw on the library menu. but 1st is this.
this is you wrote about autoplay. the only I see about autoplay.
{me because I posted in the wrong thread.
I am sorry, Sharon, if you thought that was directed to you. I was ill with myself for posting in your thread while I was working on another thread. You see, I had 3 windows open to the avast forum and I mistakenly post info for another window in the window for your thread. Please accept my apology if you were offended.}
I did fine this. is this what you were talking about.
select the criteria that you want to change in the auto playlist
the auto playlist is updated automatically each time you open it. then a place that Say’s create and auto playlist that includes the following
I should have wrote this just above what I just wrote.
then there a picture of musical note. beside that is
in my libray then under that it Say’s click here to add to your criteria witch has a green + sign in front of it
and also include: click here to add criteria. there is one more.
apply the following restriction.under that it Say’s the same thing under it witch is click here to add criteria.
I don’t understand when I was just looking in the unstall or change program to just see all of what was there I did not see no windows media. I was using it a lot when it was working right. shouldn’t it be there if it was installed? I do not understand that.
Auto playlist name and in that blank space is untitled autoplaylist
Hi Sharon,
I recommend that you uninstall the Viewpoint player. Some consider it Adware. It is of some privacy concern.
Info: http://en.wikipedia.org/wiki/Viewpoint_Media_Player
http://www.kephyr.com/spywarescanner/library/viewpointmediaplayer/index.phtml
Wikipedia is a fairly authoritative encyclopedia type site, Kephyr is a fairly well known anti-spyware site.
Did you try getting to the Autoplay tab and modifying the instructions as per my last post? If you need further info on that, or want another way to do it, let us know.
thanks a hole lots Sharon sham1313
I might not be on again till tomorrow morning
What you are listing there, Sharon, is a playlist in one of your media player. Nothing to do with the autoplay I was talking about.
The suggestion I made was regarding (correct me if I’ve got this wrong) : When you put a disk in your DVD player, the player you want it to play with does not open, or start, or play the movie. In fact, nothing happens.
To get something to happen when you put a disk in the DVD?CD tray, do as I suggested earlier. The attached photos might be easier to follow than listing the steps.
1 -represents the “my computer” icon on the desktop.
2 -once you have opened it, you will get a folder that looks a bit like this. Right click the DVD?CD drive.
3 - from the context menu that appears, click properties.
4 -the following window will appear. select “autoplay”.
5 -the “drop down menu” is shown here. You can select what you want Windows to do with any type of media you stick in the tray. Not shown in the picture, behind the drop down menu, are the other programs you might want to use, including Windows Media Player. If you select that for, say, “video files”, and click the empty circle beside “actions”(near the top), it will use this program each time you insert a disk.
here’s no.5
And an additional one without the drop down menu in the way.
this is way I had to do the 1st part. I had to click start then computer. then right click at the bottom of the menu. then click on properties. after I click autoplay. your next step was if I was going to use media player all the time mark it and I am so I mark the box. that will start up windows media player every time. my full screen turn black and stayed black till I click esc and the black screen went to a smaller black screen, witch then I was able to fine the menu to start it to play and it did.
I thank you !!!
I now have another problem that happen. last night before bed avast told me it found a virus and I click repaired. I thought it did because I saw nothing one way or another after that. I thought it was gone. I used the Superantispyerware and it had one infected file in it so I deleted the adware cookies. then started another avast scan and went to bed.
This morning I saw A virus was found there is no reason to panic though try to follow the given advice. then it ask if you were connected to a network. if I was to unplug so the infection would not go any futher I did unplug the connection. I tried repair and the blue box went away and came right back and said there was not enough room. it said recommended move to the chest witch I click move to chest. blue box went away and came right back again. {I forgot I had it do a boot scan between the 1st time it had 1 infected file an this time now that I am telling you about.} back to where we are at now I am not sure if I should delete it or do what. I did unplug the connection to the internet because I did not know it it was a network or not. I am plug back in now so I send this I will be back later to check for your reply. I hope I told you every thing you need.
thanks Sharon sham1313
this is what the superantispywer I just ran while I was typing this post on a note pad while the connection was unpluged. now I can copy paste it quickly to send to you. I have not deleted any thing this time. I will leave the blue box there till I her from you.
thanks again Sharon sham1313
Detected Item Description and Information
Listed below is basic information about the detected application/process. This application may not be safe to have on your system.
Summary : Adware.Tracking Cookie
Company : Unknown/Varies
Description : Tracking cookies are used by many types of sites to determine where you may have surfed, which pages you visited, and what ads you may have been shown.
Cookies are also used to remember logins on certain webpages such as Google, Yahoo and MSN. Cookies can also be used to save user preferences and options so the site can identify you the next time you visit and customize the site to your personal configuration. You may wish to trust those cookies detected by SUPERAntiSpyware if they belong to sites you trust or turn off Cookie scanning in the Preferences of SUPERAntiSpyware.
Cookies by themselves are not harmful as they are simple text files or text representations of data.
Threat Level (1-10) : 1
Processes :
CLSID List :