Ransomware Shield UI don't load

OnePunchMan · 2017-07-18T21:34:44.000Z

When I try to set the Ransomware Shield, I only see an infinite loading screen on UI.
I repaired Avast and the same appears… Infinite loading screen!

http://8658aaed-a-62cb3a1a-s-sites.googlegroups.com/site/gasyyn4/imagenalia/ScreenShot_20170718162741.jpeg?attachauth=ANoY7crc4o-o44LpVyqiKg712kxUo57P9gyYs8kSZJScIBwu0hThMP-KQY7Ru7JH4E3IsHC3U-B1bDcS8uQ_W4Qkot7Me3MsWJRVgyd1T5XsmWxjxHhmQaAjHa9fq3EHkycTN9eQRTYMt6Om6K88p2h4vgSzmOhKfxdqUixYrp_wNQWYCiFnAW3LDhlfc9mfHQtGyHsBx64F1ictJR7bymYOb7OG1gwVNyCoWoN5PyDLar0TcR0kPIy7mO2WdS8LIffuBI035SHa&attredirects=0

Any ideas to solve this?

Asyn · 2017-07-19T04:30:45.000Z

Other security related software installed…?
Which AV(s) did you use before Avast…?

OnePunchMan · 2017-07-19T06:03:21.000Z

Only Avast! I’ve updated to new version and problem persist…

Asyn · 2017-07-19T06:04:27.000Z

Download Avast Premier Antivirus: https://files.avast.com/iavs9x/avast_premier_antivirus_setup_offline.exe
Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
Reinstall Avast with the downloaded installer from point 1.
Reboot.

OnePunchMan · 2017-07-19T06:27:20.000Z

Thank you! It’s a bit uncomfortable for me to reinstall, I have no enough time but I think it’s the better…
I will follow the steps and then inform you.

Asyn · 2017-07-19T06:31:00.000Z

NP, report back.

OnePunchMan · 2017-07-19T06:53:36.000Z

I deactivated and reactivated the shield and seems to have been solved.

http://8658aaed-a-62cb3a1a-s-sites.googlegroups.com/site/gasyyn4/imagenalia/ScreenShot_20170719024737.png?attachauth=ANoY7coE9mHwRenbsAnq3hNMHbyBAJGFSS2zjSvcYvgq2Yr92rx-3S6BQKO_OG23E_ku3QBrEphSdsztrccWi9y7ZDlFOkKqsqeVuFsth1uopE6s4Y_pKTjswPDsFWU4TWGzj78FyXGiEInUA_ht6P2Y91oXB_eMBRClhffddFBLx7a9991gYEIVirq6pPkO5p2Wsfs1TcVYS3psTgPhTChWbS7tO1Kfk7b6qhdFPBKv9z9DtxZYaVUL5OcybBnXaFt5Yh1QZuLK&attredirects=0

My question is, how should I configure this shield? What folders should I protect without risk of slowing down my pc?

Asyn · 2017-07-19T06:59:10.000Z

OnePunchMan post:7:

My question is, how should I configure this shield?

What folders should I protect without risk of slowing down my pc?

Usually, it picks some default folders, seems that didn’t work for you.
Quite easy, choose the ones you would miss if they’re gone/encrypted.

OnePunchMan · 2017-07-19T07:17:55.000Z

Asyn post:8:

Quite easy, choose the ones you would miss if they’re gone/encrypted.

I see that System folders, network folders and removable devices are not supported.

Basically, I must choose a folder and also choosing my trusted apps.

Any examples of folders to protect and trusted apps?

Asyn · 2017-07-19T08:28:56.000Z

OnePunchMan post:9:

Any examples of folders to protect and trusted apps?

E.g. a folder with images and a program/app to open/edit them.

OnePunchMan · 2017-07-20T00:54:18.000Z

Ok, thanks!

Asyn · 2017-07-20T03:01:56.000Z

You’re welcome.

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